We have never stayed at a hotel like this before. The center area of the hotel has a large recreation area. There were several families using the rec center and having a blast. There were two negatives we experienced - one was having a room that overlooked this area. We could hear all the activity. That area closed at 11pm, and once everyone cleared out it was fine. The second negative was room placement. The hotel was fully booked, and our room was located in an area of the hotel that you had to take stairs and a walkway to get to the room. We didn't get a good description on how to get to our room, and had to ask hotel cleaners where the room was located. It was like a maze finding it. Very bizarre.
Comment from Hotel Management
Jan 7, 2017 by Christine, Hotel Management
Tina, thank you for your detailed comments following your stay with us. We are happy to know that you enjoyed our recreation amenities, seasonal decor and clean environment. Most of our rooms overlook the recreation atrium, including those on the north side 2nd and 3rd floors that are accessed by stairs. We have several rooms on the other side of the atrium that are south facing with balconies. You may wish to reserve one of these rooms for your next stay. I`m sorry that we failed to properly explain how best to get to your room, and will address this with our guest services representatives.
Thanks for staying with us, and we hope to have you as our guests again soon!