Ratings based on 2,313 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from st thomas ontario

Despite a fire alarm wake up a comfortable stay

Posted Dec 10, 2017
Fire alarm at 6:05 am! Yes keep us safe! Grabbed everything threw it in the suitcase and walked out at 6:15 am headed straight to the car and drove back home! Missed out on our breakfast that was part of the deal! Still a great spot if you are going to a concert or the casino! Walking distance and we felt we were the only ones out there! Comfortable! Staff was very helpful! No restaurant in there but walking distant to many local restaurant or sports bars!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice view

Posted Dec 8, 2017
Very comfortable stay with friendly staff. Breakfast was very good. Very clean room with a good view. Close to the bus station and parking was just across the road.
Comment from Hotel Management
Dec 10, 2017 by epineda, Hotel Management
Thank you for taking the time out of your busy schedule to give us your feedback about your most recent stay at our property. We are delighted that you had a wonderful time. Please come back to visit us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from midland ont

Renovated hotel very modern lobby and nice room

Posted Dec 7, 2017
Pros: Very clean and well maintained. Good location and great view of Detroit and river
Cons: Water pressure and hot water
Location: Great location close to good bars and eating
Overall good experience but lack of water pressure and hot water soured our visit
Comment from Hotel Management
Dec 10, 2017 by epineda, Hotel Management
Thank you for your wonderful feedback. It is very important for us to know what you liked and did not like about your stay. We will definitely address the negative issues to our maintenance department and have it corrected for future guests. Please come back soon to visit us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Belleville

Posted Dec 1, 2017
Check in was fast and efficient. The staff knew the area very well and explained all of the options clearly. The room was clean and modern. Overlooked the river. All in all a nice stay.
Comment from Hotel Management
Dec 2, 2017 by epineda, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Downtown with a View

Posted Nov 29, 2017
Good downtown location at a great price! Highly recommend for your next Windsor visit.
Comment from Hotel Management
Dec 2, 2017 by epineda, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Great for the two nights we were there. Partial river view was still very nice. Staff was very courteous and friendly. Definitely will stay there again.
Comment from Hotel Management
Nov 28, 2017 by epineda, Hotel Management
Thank you for your feedback. We are delighted to know that you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ont

Good Location

Posted Nov 25, 2017
Right near Ceasars. Comfy room, clean. Free breakfasts, very good! Beautiful view from our room!
Comment from Hotel Management
Dec 2, 2017 by epineda, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
Nice hotel, friendly staff, very good breakfast and outstanding location.
Comment from Hotel Management
Nov 29, 2017 by epineda, Hotel Management
Thank you for your feedback. It is very important for us to know what you liked and did not like about your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
Just fine no issue great location
Comment from Hotel Management
Nov 18, 2017 by epineda, Hotel Management
Thank you for your feedback. I am glad to know that you had no issues during your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, On

Nice river views - close to Ceasar's casino

Posted Nov 10, 2017
Pros: Good location - nice views on upper floors
Cons: Elevators are slow - some room upgrades are needed
Location: Close to the Casino - river front trails are nice to walk and run on
Hotel is older and could use a little up dating and is a little pricey. Room had a nice view of the river. Breakfast was quite good. Parking was a bit pricey and should be included in the rate as it was not cheap for this type of hotel. The elevators are very old and extremely slow. By the time the elevator gets to you it is packed full of people waiting.
Comment from Hotel Management
Nov 13, 2017 by epineda, Hotel Management
Thank you for your feedback. It is very important for us to know what you liked and did not like about your stay. It will help us improve in order to provide superior customer care.