Ratings based on 2,280 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
Just fine no issue great location
3 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, On

Nice river views - close to Ceasar's casino

Posted Nov 10, 2017
Pros: Good location - nice views on upper floors
Cons: Elevators are slow - some room upgrades are needed
Location: Close to the Casino - river front trails are nice to walk and run on
Hotel is older and could use a little up dating and is a little pricey. Room had a nice view of the river. Breakfast was quite good. Parking was a bit pricey and should be included in the rate as it was not cheap for this type of hotel. The elevators are very old and extremely slow. By the time the elevator gets to you it is packed full of people waiting.
Comment from Hotel Management
Nov 13, 2017 by epineda, Hotel Management
Thank you for your feedback. It is very important for us to know what you liked and did not like about your stay. It will help us improve in order to provide superior customer care.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2017
Wonderful, really comfortable! Only reason I didn’t give 5 stars was parking, it’s not very convenient but can understand given it is a dtn hotel.
Comment from Hotel Management
Nov 11, 2017 by epineda, Hotel Management
Thank you for your understanding about the parking and for giving us a wonderful review. Please come again soon!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sarnia, Ontario

Nice Hotel Close to Caesar's Casino

Posted Nov 7, 2017
We have stayed in this hotel in the past and I had liked it then, but this time it was even better. Our room was very clean, and we had a beautiful view of the waterfront. The staff was courteous and helpful. We could not believe the breakfast that they do for their patrons!! Just amazing!
Comment from Hotel Management
Nov 9, 2017 by epineda, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2017
Water pressure seems low in bathroom. Offer free valet parking. Somewhat inconvenient in inclement weather.
Comment from Hotel Management
Nov 15, 2017 by epineda, Hotel Management
Thank you for letting us know the issue that was encountered in the room. We will try to investigate which room number.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, Ontario

Good but not great hotel.

Posted Nov 5, 2017
Arrival was good but if there is a large group coming in at once parking would be a challenge as there is little parking out front .Check-in was fast and the staff are excellent! Parking is off site but close by and costs$15 for the day with unlimited in and out privileges. The covered walkway was closed and would have been an issue if it was raining. The parking garage is used for overflow for the casino which gives you an indication how close the hotel is ( 4 blocks) to the site. The overall hotel is clean but the decor is tired and in need of an update. The room was clean and inviting. The elevator is slow!!!! I ended up taking the stairs a couple of times instead of waiting. The breakfast which is included in the cost of your room is excellent. It's a full hot breakfast and my only complaint would be there was no bacon !! The cost was OK when you factor in parking and breakfast. I would stay again but first look at other hotels in the area for the concerns I encountered at this site.
Comment from Hotel Management
Nov 7, 2017 by epineda, Hotel Management
We appreciate your feedback, as it let us know what you liked and did not like about your stay. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful View

Posted Nov 3, 2017
Recently stayed at the Best Western waterfront in Windsor, and it was fabulous. The staff were friendly and accommodating , the view in the room was gorgeous and the bed was so comfortable. Will definitely be back!
Comment from Hotel Management
Nov 4, 2017 by epineda, Hotel Management
Thank you so much for your feedback. We are delighted that you had a great time. Please come back soon to visit us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Owen Sound, Ont.

Good hotel along the river

Posted Oct 31, 2017
The hotel was clean, very appealing lobby, friendly staff, room had a nice view of the river, and a good location. Would definitely stay there again.
Comment from Hotel Management
Nov 4, 2017 by epineda, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from hamilton

Comfortable & convenient

Posted Oct 29, 2017
Good location across from river & near bridge access to Detroit. Parking is offered for a nominal fee close by. Great breakfast provided. Staff was excellent. Room were a tad dated but very clean.
Comment from Hotel Management
Oct 29, 2017 by epineda, Hotel Management
Dear Nancie, Thank you for your wonderful review. We are glad to know that you enjoyed your stay at our property. We are located right downtown and close to all amenities. Please come back to visit us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great Location

Posted Oct 26, 2017
Overall had a good experience. The breakfast buffet was well presented and lots of variety. The room was clean and the partial view was still a great view of the water and Ambassador bridge. Only downside, I was not aware they allow pets and I was leaving my room and a man and his rottweiler were walking to their room and the man had to pull his dog back from approaching me. Not to mention people have allergies to pets and it would be nice to know in advance if pets are allowed. Although I didn't travel with children, I do have a child with severe allergies including dogs and cats.
Comment from Hotel Management
Oct 29, 2017 by epineda, Hotel Management
Dear Jacqueline, Thank you for your wonderful review about your stay. We understand your concern about the pet friendly policy, and we do have certain rooms assigned to guests travelling with pets. You can always contact us to make sure that your room is far away from any pet friendly rooms. Your safety is of most importance to us.