Ratings based on 349 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 3, 2016
Th location of this hotel makes it perfect for, the traveler or even local who wants to go out on the town. Being within walking distance to any number of restaurants, shops, and mall
Comment from Hotel Management
Jul 12, 2016 by Justin, Hotel Management
thank you
5 out of 5
by A verified traveler

The hotel was close to all the necessary ammenitie

Posted Jun 13, 2016
Pros: I liked the location but and found it conveniently located. The free continental breakfast had a large selection and the grounds were well maintained
Cons: The carpeting in the rooms could be cleaner, perhaps steamcleaned
Location: The hotel was conveniently located close to the Casino, waterfront walking trails and water park.
The staff were very friendly and helpful. They greeted my guests and even helped me carry my shopping purchases.
Comment from Hotel Management
Jun 14, 2016 by Justin, Hotel Management
Thank you and we look forward to having you stay with us again
3 out of 5
by A verified traveler from Toronto

Good Hotel. Sketchy Area

Posted Apr 25, 2016
Pros: Staff. Price. Spacious Rooms/Suites.
Cons: More signs and cameras in the exterior to deter the "gatherings and transactions".
Location: I'm a single woman travelling alone so the area was a bit too sketchy for me, but not that I was harassed or anything.
This is a good hotel to stay in. It's clean, and the staff is great. All the rooms are suites, so there's a separate sitting area with a sofa and coffee table. I would absolutely come back to this hotel BUT it's in a sketchy area; went twice to fetch something in my car and saw 3 separate transactions taking place; THAT SAID, the group quickly fled and I did not feel harassed. There's a hotel camera facing the parking lot where this took place, but it doesn't seem to deter the gatherings. Too bad though-it really is a good hotel and room for the price.
Comment from Hotel Management
Apr 28, 2016 by Justin, Hotel Management
Thank you for your comments. We are glad to read that you enjoyed the accommodations and we are excited to announce some renovations to make your stay even more enjoyable. Our staff are amazing and do go out of their way to may every guest feel special. Thank you again and we look forward to having you stay with us in the future.
4 out of 5
by A verified traveler from Bath, Ontario

Nice hotel, clean and close to casino.

Posted Apr 4, 2016 on Orbitz
Hotel was clean, Keurig coffee maker was appreciated. It is conveniently located near casino and restaurants.
Comment from Hotel Management
Apr 6, 2016 by Justin, Hotel Management
thank you for your comments. We look forward to having you stay with us again.
4 out of 5
by James from Mississauga

Posted Mar 23, 2016 on Hotels
Not a lot of "good" restaurant choices in the area. The Hotel is ready for a little bit of an upgrade. Not a big issue but time is approaching. Staff very friendly and courteous. Not the easiest to find right off, but convenient.
Comment from Hotel Management
Jun 4, 2016 by Justin, Hotel Management
Thank you for your comments. We are looking forward to our upcoming renovations this summer. Guest rooms and public areas will be completely redone and the hotel will be very proud to be a Comfort Suites.
1 out of 5
by Rosa

Posted Mar 22, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Justin, Hotel Management
thank you for your feedback. We are sorry to see that your stay was less than perfect, we will work towards making every stay exceptional. We hope to see you again.
3 out of 5
by A verified traveler

Posted Mar 21, 2016 on Hotels
Friendly staff. Clean room. The carpets throughout are in need of replacement.
Comment from Hotel Management
May 28, 2016 by Justin, Hotel Management
Thank you for your comments.
4 out of 5
by A verified traveler from Wyoming, Ontario

Great Hotel near the casino for the Music shows

Posted Mar 21, 2016
Pros: Hot Breakfast Free Parking
Cons: Cleaning staff should take a little more time to clean the floors specially in the bathroom.
Location: Ideal location for the casino and malls and eatery
The hotel was great free parking. Quiet Hotel, Staff very friendly and helpful.
Comment from Hotel Management
Mar 22, 2016 by Justin, Hotel Management
Thank you for your comments. I have passed your concerns onto our housekeeping department.
3 out of 5
by A verified traveler from Guelph

Nice breakfast....great staff

Posted Mar 21, 2016
Location: Casino, concerts
The staff were very kind and the breakfast was pretty good for free however the rooms are really outdated. The bed was hard, the walls are paper thin and we could hear a pin drop. Very noisy on a Saturday night when the young people are partying.
Comment from Hotel Management
Mar 22, 2016 by Justin, Hotel Management
Thankyou for your comments. We do ask guests to be considerate of others and keep noise to a minimum. Plans are underway for a full renovation, including beds, this summer.
3 out of 5
by A verified traveler

Posted Mar 16, 2016
With taking care about some small details it could be better such as dust cleaning
Comment from Hotel Management
Mar 18, 2016 by Justin, Hotel Management
thank you for your comments, I will follow up with our housekeeping supervisor to ensure that the small details are taken care of. Thank you again