Ratings based on 372 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from London, Ontario

Sweaty Socks

Posted Nov 28, 2016
Pros: nothing, would not go back.
Cons: Smell
Location: Close to Caesars Windsor
- Room smelled like sweaty gym socks that had not been washed all year - Closest doors not on the tracks - Sink did not drain - Toilet made a continual hissing sound, had to keep bathroom door shut
Comment from Hotel Management
Nov 30, 2016 by justin, Hotel Management
Thank you for your comments, we are looking at a complete renovation over the next few months which will see our property completely transformed. We look forward to having you stay with us in the futurre
4 out of 5
by A verified traveler

Nice hotel, convenient location

Posted Nov 23, 2016
Lots of great ethnic restaurants nearby. If you go, check out the Windsor Palace restaurant. Excellent kabobs!!!
Comment from Hotel Management
Nov 23, 2016 by justin, Hotel Management
thank you
4 out of 5
by A verified traveler

Close to all amenities.

Posted Nov 21, 2016
Pros: Close to shopping, downtown and casino.
Cons: Rooms comfortable but a little outdated.
Location: When staying here usually am going to Detroit for shopping, baseball and hickey games.
Travel alone and always feel comfortable here. Staff are friendly and helpful.
Comment from Hotel Management
Nov 21, 2016 by justin, Hotel Management
Thank you for your comments, renovations are planned over the next six months
4 out of 5
by A verified traveler

Clean, spacious room

Posted Nov 10, 2016
The room was spacious and there were quite a few options for breakfast.
Comment from Hotel Management
Nov 11, 2016 by justin, Hotel Management
thank you
4 out of 5
by A verified traveler from East Lansing, United States of America

Posted Nov 7, 2016
Pros: Free breakfast
Cons: Rooms somewhat dated. Old mattresses.
Location: Casino
Not a bad place to stay. Somewhat dated, but realatively clean and well kept.
Comment from Hotel Management
Nov 8, 2016 by justin, Hotel Management
thank you
4 out of 5
by A verified traveler

Posted Oct 16, 2016
Nothing too extravagant. Bed was clean and comfortable, room was clean. Breakfast was standard run of the mill. Just an average hotel.
Comment from Hotel Management
Oct 17, 2016 by justin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
by A verified traveler from Canada

Clean, quiet hotel right near tunnel w/ breakfast

Posted Sep 29, 2016
Very nice staff. Polite and attentive. Located w/in 5 min of casino and tunnel to Detroit. Comes w/ breakfast which seems to be less common in this area. Breakfast is okay, standard microwave fare + waffle maker. Rooms are surprisingly large. Clean and quiet.
Comment from Hotel Management
Oct 1, 2016 by justin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by A verified traveler

Great hotel For quick stay

Posted Sep 16, 2016
Hotel was good. Was there for business one night. Jay at front was excellent and they offered some nice ammneities. Room (king) was spacious and comfortable. Did the job perfectly and was what I expected.
Comment from Hotel Management
Sep 16, 2016 by justin, Hotel Management
thankyou
3 out of 5
by NANCY

Posted Aug 31, 2016 on Hotels
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
thank you
4 out of 5
by A verified traveler from Cambridge

best kept secret in Windsor

Posted Aug 30, 2016
enjoyed king suite with jacuzzi. Fridge was cold and room though dated was spotless. Lots of extra towels .Staff extremely accommodating and friendly. Hot breakfast was kept replenished and great selection.
Comment from Hotel Management
Aug 31, 2016 by Justin, Hotel Management
Thank you for your comments. We are in the midst of stetting up 2 sample rooms to be approved by our brand and then we will be strong into renovations to make the Comfort Suites a premier hotel. We look forward to having you stay with us again.