Posted Aug 30, 2016 on Hotels
When I arrived at the hotel I found out that they had put me in a smaller room than I had booked, and they were unable to do anything to fix the problem because the larger rooms were full. I was told that my only option was to stay in the room they had assigned to me, and to talk to Hotels.com to have them handle some sort of compensation process. Having my family crammed into a small room for 5 days was not an enjoyable experience.
When I started talking to hotels.com about the issue, they called the hotel, and the hotel told them to call back at a later date because there was no manager on duty that could help us. When they finally got in touch with the manager, we were told that the hotel wouldn't do anything because we had accepted the room they gave us. The hotel wouldn't even refund the difference in room prices from what I paid to what we stayed in.
If you're not given the room you booked online, just cancel the reservation and go to the Holiday Inn across the street. They won't do anything to make the situation right at Hampton.
As long as you don't have any issues that require help from management, the rest of the hotel is fine though.