Ratings based on 343 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamden, CT

Very nice hotel, convenient location off I-91.

Posted Nov 13, 2017
Pros: The room was clean, comfortable and looked newly refurnished. The staff was helpful and friendly.
Location: The hotel was right off I-91 and saved us a long ride home from the Equine Affaire horse show in West Springfield, MA.
We booked last minute and were very pleasantly surprised.
Comment from Hotel Management
Nov 15, 2017 by HotelMgmt, Hotel Management
What a wonderful 5-star review, we truly appreciate your business and your trust in us Bob. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the Marriott Hartford Windsor Airport hotel in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

modern decor

Posted Nov 12, 2017
Pros: Location
Cons: Don't give out rooms with doors that lead to each other unless the parties are together. Also should have sanitizer to use in gym area after use
After spending the first 1/2 hour on the phone clearing up Expedia's mistake, the hotel finally honored expedia's price. Not sure I would use those websites again. Marriott informed me they don't verify there are vacancy's also. Staff was relatively polite during the mix up. Room was clean, Nice updated bathroom. I was ready to go try and change my room. Room next to me was very loud, sounded like video games. I don't know if sound travelled through the doorway that leads between rooms or what. They did shut down about 11pm- 12am so I lived with it. Nice exercise area, enough treadmills available. I would stay again.
Comment from Hotel Management
Nov 15, 2017 by HotelMgmt, Hotel Management
While we are delighted to read that our team was able to ensure your stay was welcoming, we do regret any inconvenience you may have experienced while here. Feedback like yours helps us to further improve upon our guests’ experiences. Thank you. We look forward to welcoming you back.
1 out of 5
by A verified traveler from Windsor, CT .

Nice Hotel but I had a Bad experience .

Posted Oct 9, 2017
Hotel building is beautiful , rooms , amenities , cleanliness etc . I just had a bad experience , fist of all Phone system is terrible , I called front desk and room service and no one picked up , I tried several times without success , I had a o use my cell phone to call for room service . There was a problem with the elevator that caused it to make a terrible noise every 40-60 seconds , I could here that sound from my room .and because of that I got ZERO sleep . I don’t want to be unfair to all the employees at the hotel who were very friendly and nice , I just had the impression that this amazing building needs better management. First impression counts , I loved the building but I doubt I will be back .
Comment from Hotel Management
Oct 12, 2017 by HotelMgmt, Hotel Management
Frank, your kind words for our staff and property are greatly appreciated, however we are concerned about your comments regarding room service and the elevator. We only wished we had the chance to address these points when it would have mattered most. We hope you’ll give us another try in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

staff was very friendly and helpful

Posted Oct 9, 2017
Wished I had more to base it on however I was only there one night
Comment from Hotel Management
Oct 10, 2017 by HotelMgmt, Hotel Management
Thank you for letting us know about your positive experience with our team. We hope that you get to stay with us a little longer the next time you are in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great hotel staff

Posted Oct 6, 2017
Hotel was beautiful great staff so friendly and always willing to help
Comment from Hotel Management
Oct 10, 2017 by HotelMgmt, Hotel Management
We think we have the best team around and we’re so happy to hear that you agree! Thank you for your wonderful feedback. Please visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017
rooms were super clean staff was friendly bathrooms was also clean beds were nice & comfy !! Excellent stay
Comment from Hotel Management
Oct 5, 2017 by HotelMgmt, Hotel Management
Excellence is what we strive to achieve and we’re thrilled that this was your experience! Thank you for sharing your story and we hope you will visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Great Staff

Posted Oct 3, 2017
Staff were very pleasant and made a special request happen with a smile.. Great rate, nice smiles, Happy guest....
Comment from Hotel Management
Oct 5, 2017 by HotelMgmt, Hotel Management
Thanks for letting us know! Glad our team could accomodate your request and turn your experience into an even better one. We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Enjoyed our stay. Nice hotel

Posted Sep 29, 2017
Staff was very pleasant and accommodating to our needs. Conveniently located to the highway and ample parking.
Comment from Hotel Management
Oct 1, 2017 by HotelMgmt, Hotel Management
Hi Marianeta, thank you for your feedback! We enjoyed having you with us at the Hartford Windsor Marriott Airport hotel and we’re glad to hear you had a good stay. Hope to see you back again sometime!
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Nice hotel, convenient to the airport

Posted Sep 19, 2017
Pros: Nice room, comfortable beds
Hotel was comfortable, quiet and convenient to the airport.
Comment from Hotel Management
Sep 23, 2017 by HotelMgmt, Hotel Management
Happy to hear we could provide you with a pleasant and peaceful stay during your travels! Thank you for sharing your thoughts here. It would be our pleasure to welcome you back to the Hartford Windsor Marriott Airport hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

comfortable

Posted Sep 19, 2017
Very comfortable bed and pillows. Nice furnishings. Bathroom large and with great fixtures. Staff efficient and professional as well as friendly. Nice common areas. Nice to have restaurant in the hotel. Starbucks available from 6:00 in the morning.
Comment from Hotel Management
Sep 29, 2017 by HotelMgmt, Hotel Management
Thank you for taking the time to leave this feedback about your stay with us at the Hartford Windsor Marriott Airport hotel! We are glad to hear that you had the chance to enjoy some of our amenities during your visit, and I hope we’ll see you back again sometime.