Ratings based on 127 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Monmouth Junction,NJ

Nice and Clean Hotel to Stay in Windsor.

Posted Feb 7, 2017
Pros: Nice and clean Good and helpful staff Close to University and shopping places.
Cons: N/A
Location: Located in center of the Huron church Road and close to all the places in Windsor.
Had good experience. For the price they charged for one night they could have provided more amenities like free breakfast and etc. I have asked for microwave and they charged me $10 extra.
4 out of 5
Recommended
for Everyone
by A verified traveler from niagara

Convenient location

Posted Feb 3, 2017
The room had good amenities for my 2 night stay. Fridge, microwave, extra sink.
3 out of 5
by A verified traveler from Toronto

Too pricing for what it has to offer.

Posted Jan 12, 2017
Pros: Location
Cons: Adding a breakfast buffet.
TV didn't work, Bed wasn't made next day, No coffee cup in the room for the coffee maker.
Comment from Hotel Management
Jan 14, 2017 by HIWindsor, Hotel Management
Dear Mosen, Thank you for taking the time to leave us a review from your stay. I am so sorry to hear that it was less than satisfactory. We do strive to make every guest experience a great one, and I feel personally responsible that we have let you down. I have shared your comments with the entire hotel team so we may address the issues, and ensure this does not happen again. I hope we can welcome you back on your next trip to Windsor, and show you a wonderful stay. Kind Regards, Sheila Morton Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

All good!

Posted Jan 4, 2017
Perfect hotel... nice rooms all clean.. Would and will stay here again.
Comment from Hotel Management
Jan 24, 2017 by HIWindsor, Hotel Management
Dear Guest, Thank you for your kind review. We always appreciate hearing back from our guests. We look forward to welcoming you again soon. Yours in Hospitality, Sheila Morton Rooms Division Manager
2 out of 5
by A verified traveler

not the cleanest

Posted Jan 1, 2017
Small for a suite, dusty, bathroom could be cleaner, close to boarder,
Comment from Hotel Management
Jan 14, 2017 by HIWindsor, Hotel Management
Dear Sandy, Thank you for your review from your stay with us. I am sorry to hear that your room was less than satisfactory. We strive to make each stay a great one, and I feel personally responsible that we have let you down. I have shared your comments with our Housekeeping team so they can properly address the cleanliness of the bathrooms as well as the dust. While I cannot change the room size, we will be starting renovations this year, and we are hoping that they will help with the layout of the room to bring some more space into them. I hope we can welcome you back again, and show you a wonderful stay. Yours in Hospitality, Sheila Morton Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Great rooms, king bed, living/seating area was excellent as we had guests over
Comment from Hotel Management
Dec 27, 2016 by HIWindsor, Hotel Management
Dear Guest, Thank you for taking the time to leave us a review from your stay. We are so pleased that you enjoyed yourself, and was able to relax and entertain while here. We look forward to welcoming you back again soon. Kind Regards, Sheila Morton Rooms Division Manager
5 out of 5
Recommended
for Students
by A verified traveler from Toronto

Nice hotel, good location

Posted Nov 21, 2016
Pros: Location was good for us. Clean rooms, hallways and lobby.
Cons: It would have been nice to have a small sofa in the room.
Location: The location was close to the city centre and the university.
It was a good experience. The hotel was clean and beds were comfortable. Pleasant staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 15, 2016
The staff was nice and professional. Everything worked, wifi good. Room decor very dated, could use new wallpaper.
1 out of 5
by A verified traveler

Terrible, dirty,

Posted Sep 28, 2016
Pros: It is close to the location I need to go to.
Cons: See above. If I don't have to go back there again I will not.
Location: The traffic noises are bad, the shops are across the 401 with the trucks lined up for the bridge.
The coffee station was not reset up after last occupant, with there coffee pod still in the maker. Little to no toilet paper. Long hairs in handfuls on the floor. The air did not work and the remote on the TV did not work. There was unknown items on the wall beside the bed.
Comment from Hotel Management
Oct 3, 2016 by HIStaff, Hotel Management
Dear Guest, I'm sorry to hear that your stay with us was less than satisfactory. I would like to assure you that we will be taking your comments very seriously, and will be investigating the room conditions and cleanliness fully. You are correct that the trucks lined up for the bridge can be noisy at times, and inconvenient when they line up due to delays. We will be using your comments to help train and do better, and I hope we can welcome you back to show you a truly memorable stay. Kind Regards, Sheila Morton Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Very good onsite dining, common areas need update

Posted Sep 23, 2016
Pros: The restaurant food quality, variety and service are very good.
Cons: Updating carpet throughout the hotel, but especially in the common areas.
I've stayed at this hotel many times and generally like it. However, it has a lot of deferred maintenance, particularly the carpets, and they are worst in the hallways. Some floors have actual tire marks on the carpet, and the lower level carpet (the level of the ballroom) is vile. The rooms are comfortable, good beds, and the onsite restaurant is very good for all meals. The staff is friendly and helpful. The gym is woefully inadequate, in a tiny space with no natural light.
Comment from Hotel Management
Oct 3, 2016 by HIStaff, Hotel Management
Dear Guest, Thank you for taking the time to leave us a review from your stay with us. We greatly appreciate your feedback, and use your comments to learn and grow, becoming better. I would like to let you know that we do have rennovations planned for early next year, which include new carpeting in all the common areas. We look forward to being able to welcome you back again soon. Yours in Hospitality, Sheila Morton Rooms Division Manager