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Reviews of Holiday Inn & Suites Windsor Ambassador Bridge, an IHG Hotel

3.5 out of 5
Holiday Inn & Suites Windsor Ambassador Bridge, an IHG Hotel
1855 Huron Church Road, Windsor, ON

Reviews

7.6

Good

Rating 10 - Excellent. 344 out of 1000 reviews" "
Rating 8 - Good. 343 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 91 out of 1000 reviews" "
Rating 2 - Terrible. 72 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Stayed 1 night in Feb 2023

6/10 Okay

Joseph Chibueze

Business traveler
Disliked: Amenities, property conditions & facilities
Nothing

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Average Hotel.
Had to upgrade me to Suite due to the fact could not supply me with requested equipment such as microwave and refrigerator. I did communicate in person with personnel and was told it would be there. Upon rival no such thing which they upgraded me.
Stayed 2 nights in Jan 2023

8/10 Good

Donald E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay for Parking, C'mon Man!
The hotel was nice, but I didn't understand the parking fee. There was plenty of parking out front! Scam?
Stayed 1 night in Jan 2023

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good

2/10 Terrible

Abdelnaser

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
not good

10/10 Excellent

Danielle

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly, helpful staff!
Stayed 1 night in Jan 2023

6/10 Okay

Donna

Traveled with partner
Liked: Property conditions & facilities
The hotel is nice overall. I really, really dislike almost killing myself in the shower because it was so slippery. I actually hurt my back trying not to fall.

10/10 Excellent

dharmandra

Stayed 1 night in Dec 2022

8/10 Good

Brian

Stayed 2 nights in Dec 2022

6/10 Okay

Justin

Disliked: Amenities

6/10 Okay

Natalie

Traveled with family and small children, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We had to switch rooms because the ceiling was leaking and our room was also right next to the elevator (very noisy). The staff was great. The pool room was cold and so was the pool. The hot tub was not working properly either and yes, it was also cold. The main reasons I chose this hotel was for the pool and hot tub and neither were good unfortunately.
Stayed 1 night in Dec 2022
Response from Hotel Management on Jan 2, 2023
Hello Natalie.Thank you for choosing to stay with us and providing us with your feedback

10/10 Excellent

Sumera

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool
Response from Hotel Management on Jan 2, 2023
Hello SumeraThank you for choosing to stay with us and providing us with your feedback.

6/10 Okay

Launa

Liked: Cleanliness, staff & service, amenities
They charge for parking be aware of that,to park outside in Windsor .

8/10 Good

Albert, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Vinnie

Stayed 1 night in Dec 2022

6/10 Okay

Guy

Liked: Staff & service, amenities
The room appeared to be rundown and ready for some refreshing. Walls had scuffs and marks and in bathroom you could see tape for drywall taping through the paint in the ceiling. Also mold around tub and on ceiling. Unit to cool/ heat made a click noise most of the nite. Eventually turned it off. POSITIVE: checkin staff good, bed comfortable/ pillows also. Room clean . Not worth the price paid though. Had not been here for a while and maybe not for a while again. Lastly hard to tell if grill55 was open and is there a bar in evening. New reno closes off the area and does not feel welcoming to come in.

2/10 Terrible

Andrea

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overbooked. When I arrived, they did not have a room for me. They tried putting me in a room with no working shower, no bedding, and holes in the wall. Then they came up and apologized for giving me that room because it wasn’t meant to be booked. They moved my son and I to a new floor. The room had no bed at all, just a single pullout couch. And no phone. The phone was the least of my problems but did make it even more frustrating because I had to try to look up the number for front desk myself. Then they came back up and apologized because they didn’t realize we actually wanted beds. My son is 14. It’s inappropriate for me to share a bed with him. They said they would fix it, but didn’t come back up. We dragged everything back downstairs and talked to the front desk who told us they had done everything they could and had offered a room. I asked for a manager, they said no one was available but I could phone on Monday. I asked for a refund since I at that point had to drive home, they refused. It was the worst experience I’ve ever had. I was exhausted. Thankfully Expedia helped out but the hotel itself was horrible!!!! I’ll never book again at a holiday inn.

10/10 Excellent

Andre R

Stayed 1 night in Nov 2022
Response from Mackenzie W on Dec 3, 2022
Thank you for your review. We hope to see you again in the future!

4/10 Poor

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hockey tournament, kids running & yelling up & down halls until late (2AM) both nights & knocking on the doors & laughing about it
Response from Hotel Management on Nov 28, 2022
Hello Patricia,Thank you for choosing to stay with us and providing us with your feedback.

8/10 Good

Melanie

Stayed 1 night in Nov 2022
Response from Mackenzie W on Nov 30, 2022
Hi Melanie, Thank you for providing us with your feedback. We hope to see you again sometime in the near future.

8/10 Good

Faiz, Bloomington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from Hotel Management on Nov 28, 2022
Hello Faiz,Thank you for choosing to stay with us and providing us with your feedback.

6/10 Okay

Denise

Stayed 1 night in Nov 2022
Response from Mackenzie W on Nov 28, 2022
Good afternoon Denise, Thank you for your feedback and we hope to see you again in the future!

8/10 Good

Mihai A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very late. Front desk clerk was very pleasant and helpful
Stayed 1 night in Nov 2022
Response from Mackenzie W on Nov 23, 2022
Hi Shawn, Thank you so much for your review. We are happy that you were able to have an enjoyable stay with us. Hope to see you again soon!

10/10 Excellent

Jeff

Stayed 1 night in Nov 2022

4/10 Poor

Diane

Traveled with family
Disliked: Staff & service, property conditions & facilities
Booked for the pool and hot tub, yet pool area was freezing and the hot tub not working ( my daughter looked up reviews and showed me one from a month earlier that said hot tun was not working) so obvious they know its not working and I would of not stayed if i knew earlier. room was ok except there was 4 of us and we had 2 sets of towels ,thank goodness we got some extra when we went to pool area. also the fridge cupboard door was broken couldn't get it to close, a piece of paper was in place to hold it closed.So this is something they also were aware to fix if the paper was there to hold it in place.WE had a room closer to elevators , heard them often enough.I think the worst part was s huge splatter behind the door as you came into the room couldn't miss it, but the house keeper must be blind. So it has me to wonder how clean are the rooms really?? the sheets were so worn you can feel peels (smalll balls)on the sheet from being washed and used so much.Beds didn't feel like queen beds more like double beds.Very disappointed with our stay as we just wanted to relax in the hot tub and play in the pool. i personally wouldn't recommend for the price we paid thought it was too much for a thur night.Only thing my kids liked was the Tv because it was big and loud, not many channels but we brought our own firestick to watch programs we like.
Stayed 1 night in Nov 2022

8/10 Good

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, nice room. Disappointed that I needed to pay for outdoor parking. Breakfast not included. I think that I could find better property in the area on my trip south next year.
Stayed 1 night in Nov 2022
Response from MW on Nov 18, 2022
Good morning Ross, Thank you for your feedback and we are happy you were able to get a good nights sleep. We hope to see you again!

6/10 Okay

Neil

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Toilet was having problems, hot tub didn’t work. Parking was $12 per night.
Stayed 2 nights in Nov 2022
Response from MW on Nov 15, 2022
Good morning, Thank you for choosing to stay with us and providing your feedback, we hope to se you again in the future!

6/10 Okay

Gena

Traveled with family
Liked: Staff & service
Water in pool was cold and hot tub not hot. No service at the restaurant Unexpected fees added at check in
Stayed 1 night in Nov 2022
Response from MW on Nov 15, 2022
Good morning, Thank you for taking the time to provide us with your feedback. We hope to see you again in the future!

10/10 Excellent

John

Stayed 2 nights in Nov 2022

4/10 Poor

Laura

Stayed 1 night in Nov 2022

6/10 Okay

Ashley

Traveled with pets
We were surprised to find the rooms were quite dated and missing basic things, like towels and soap.
Response from MW on Nov 4, 2022
Thank you for your feedback. This has been noted and will be looked into accordingly.

8/10 Good

Andre

Business traveler
Liked: Cleanliness, staff & service
Close to the border
Stayed 2 nights in Oct 2022
Response from Hotel Management on Nov 2, 2022
Thank you for staying with us and providing us with your feedback.

6/10 Okay

Caroline M

Business traveler
Liked: Staff & service
Choose a different hotel
Hotel was adequate at best, air conditioner turned on an off all night, bed squeaked EVERY SINGLE MOVE ALL NIGHT LONG!
Stayed 1 night in Oct 2022
Response from Hotel Management on Nov 2, 2022
Thank you for choosing to stay with us and providing us with your feedback.

4/10 Poor

Tyler

Stayed 3 nights in Oct 2022
Response from Hotel Management on Nov 2, 2022
Thank you for choosing to stay with us and providing us with your feedback,

2/10 Terrible

Peter

Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 20, 2022
Thank you for staying with us and providing us with your feedback.

6/10 Okay

LEAH

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Receptionist seemed like she was having a tough day. Towels and blankets poor quality considering the rate per night. Not terrible but nothing special. Would likely not recommend whatsoever. Overpriced for the quality. Location is good.
Stayed 2 nights in Oct 2022
Response from KC on Oct 18, 2022
Thank you for choosing to stay with us and providing us with your feedback. your feedback has been noted.

8/10 Good

Ronald

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay. Still not providing cleaning services for your stay unless you ask. Paying for parking on an open, unsecured lot is just a cash grab.
Stayed 2 nights in Oct 2022
Response from KC on Oct 17, 2022
Thank you for choosing to stay with us and providing us with your feedback.

6/10 Okay

Gerard

Traveled with family
Disliked: Cleanliness, staff & service
Dispointing
The cleaning was aweful. When they cleaned the room which it was upon request they left the floors dirty and didn’t covered the basics. The lack of employees made them give an aweful service. Although we pucked that hotel for the pool which was awesome.
Stayed 1 night in Oct 2022
Response from KC on Oct 17, 2022
Thank you for choosing to stay with us and providing us with your feedback, your feedback has been noted.

8/10 Good

debbie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The pool wasn’t clean.
Stayed 2 nights in Oct 2022
Response from KC on Oct 11, 2022
Hello Debbie,Thank you for staying with us and providing us with your feedback.Hope you see you again soon.

4/10 Poor

Kornelija

Stayed 1 night in Oct 2022
Response from KC on Oct 11, 2022
Hello KornelijaThank you for choosing to stay with us and providing us with your feed.

4/10 Poor

Tyler

Stayed 1 night in Oct 2022
Response from KC on Oct 11, 2022
Hello TylerThank you for choosing to stay with us and providing us with your feedback.

2/10 Terrible

Randall

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was dirty and run down. I have never seen a road side hotel that charged for parking. I would never stay here again
Stayed 1 night in Sep 2022
Response from KC on Oct 4, 2022
Thank you for your feedback.

6/10 Okay

Donna

Traveled with partner
Check in was Extremely backed up!! We understand there was a sports team checking in, but 2 people doing ALL the check in's was Really Slow!! We had to leave to go to our event and go back later to check in.
Stayed 1 night in Oct 2022
Response from KC on Oct 4, 2022
Thank you for your feedback.

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcoming, clean environment inside & out. Would stay again in the future 😊👍
Stayed 2 nights in Sep 2022
Response from Hotel Management on Sep 20, 2022
Dear Jamie, thank you for your rating, feedback and stay with us. We look forward to having you back with us again in the near future.

6/10 Okay

Chantalle

Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 20, 2022
Dear Chantalle, thank you for your rating, feedback and stay with us. We look forward to having you back with us again in the near future.

10/10 Excellent

Wayne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Hotel Management on Sep 19, 2022
Dear Wayne, thank you for your stay, feedback and rating. We look forward to having you back with us again in the near future.

10/10 Excellent

Tara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 19, 2022
Dear Tara, thank you for your stay, feedback and rating. We look forward to having you back with us again in the near future.

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent place overall to stay. Convenient location near U of Windsor and stores and restaurants.
Stayed 2 nights in Sep 2022
Response from Hotel Management on Sep 16, 2022
Dear Kenneth, thank you for your stay, feedback and rating. We look forward to having you back with us again in the near future.