Ratings based on 210 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Oct 7, 2015
Great experience, staff was very helpful. But found that a shelf above the closet was missed and previous guests had left items there. Overall, great stay.
for Everyoneby A verified traveler
Close to the U of Windsor and beer storePosted Oct 5, 2015
Easy check in, room was very spacious and comfortable
for Everyoneby A verified traveler from Connecticut
Clean and ComfortablePosted Aug 23, 2015
Pros: Location, dinning
Cons: Guarantee booking reservations
Location: Close enough of drive to the river for beautiful river walk. Shopping and lots of places to eat close by.
When we called to make reservations I requested two queen beds and paid extra (via Expedia) and choose hotel because it had a pool. At check in found out rooms were not guaranteed – ended up with full bed and pull out sofa. When we booked rooms did not know there was a girls’ softball tournament going on. So being on a floor with screaming girls and trying to make way to rooms was interesting, for two of our three day stay. Each day we tried to use the pool/hot tub, but not being a large area and full of kids – we turned around and went back to room. Should add there were wet elevator floors – so super careful getting on and off. Not Hotel fault for out of control girls and rooms over stuffed with family members - more quest in rooms than I would expect. We tried to get ice and with all the cooler being filled – the ice machines could not keep up. Hotel was easy to find. Room was clean and comfortable. Staff was friendly. Close enough of drive to the river for beautiful river walk. Next time I will ask if any events going on in area.
for Everyoneby A verified traveler from crown point, indiana
This was great! The best room service ever!Posted Aug 19, 2015
I have not even had a better time anywhere. The food for dinner was unbelievable. Supper nice people and very clean.
for Everyoneby A verified traveler from Ohio
Easy to find, comfortable, clean, not overly fancyPosted Aug 19, 2015
Pros: Easy to find, comfortable, clean, convenient location
Cons: 1. Add channels to cable choices: Food network, History channel, Discovery, SciFi, etc. 2. Declare the pool off-limits to kids after 9PM.
Location: City Center, Walkerville, the riverfront, Caesar's Casino, etc. are all within about 2 miles. Parking downtown is pretty easy.
This hotel is right off of the Ambassador Bridge – perhaps 1/2 mile over the Canadian border from the U.S. We didn't try the restaurant, preferring to visit the funky ethnic restaurants downtown (about a mile away). We saw many airport shuttles coming and going. The room was clean and comfy. The king suite comes with a sofa seating area and a mini fridge and microwave. The staff was very friendly and responsive. There are only two complaints: 1. The cable TV selection was pretty minimal. and 2. They should declare the pool area off-limits to kids after 9PM. (We couldn't use it in peace due to a little league baseball convention.) Would definitely stay again.
by A verified traveler from U.S.
Big MistakePosted Aug 16, 2015
Pros: There was a restaurant attached, staff there was extremely friendly, and the food was good. Free parking is directly outside.
Cons: Hire a new manager and don't allow people to make reservations if they are not going to receive what they RESERVED.
Location: Depends on what you define as "nearby". There is a restaurant attached, but in walking distance there is literally nothing to do.
The hotel is listed as "Downtown" when we arrived we realized it was about a 15 minute drive from the actual downtown area and completely out of walking distance. I reserved 2 queen beds, and I was informed at check in that I would receive whatever room is available. (Why would I pay for something if there is a possibility of not getting what I paid for?) The manager on duty Pat was extremely rude and useless. Checking out I tried to file a formal complaint and the staff claimed there was basically no way to put anything on record there. Extremely disappointed, this is the hospitality industry, correct? To make matters worse, the TV in our actual room would not turn off, the button was broken and I couldn't reach the cord. We found two spiders in the room during our 2 day stay, and a used meal tray sat in the hallway for an entire day. This hotel was too expensive to receive such poor service, I would not recommend anyone to stay here. There is another hotel across the street and there is a Holiday Day Inn in Windsor that IS actually downtown.
for Familiesby Abraham from Madison, WI
Not the greatest nightPosted Jul 8, 2015 on Hotels
In my room, the phone and television did not work. The door was very creaky, and it woke up others during the night. Overall, it wasn't a very pleasant night. Hotel staff and cleanliness were great though.
for Familiesby A verified traveler
Posted Jul 7, 2015 on Hotels
for Getaway With Friendsby Alex from Rockwood
Nice staff and very cleanPosted Jun 25, 2015 on Hotels
I was there we with a few friends to visit the casino. Was a great stay with a friendly staff. I was a little upset wen the hotel manager accused my friend and I of throwing a party upstairs as we are both in our low twenties and were sitting at the bar before leaving for ceasars (understandable). Although I was a little put off by it, it was quickly resolved when I told her my room number and I was on a completely different floor. Otherwise a very pleasant stay.
for Business Travelersby Seth
Posted Jun 22, 2015 on Hotels