Ratings based on 350 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton ON

Value for money

Posted Jan 22, 2018
Pros: Price of room, location, size of room
Cons: Pool area is dated and showing it's age. Improvements definitely needed here.
Nice mid range hotel, was just what we needed for a one night stay. Front desk was busy when we arrived with only one employee available. She was very efficient and was able to get us a room away from the school teams that had just arrived at the same time. Room was spacious with 2 queen beds, desk, tv, microwave and small fridge. Floors were manufactured hardwood which look quite nice and are most likely east to clean and more hygienic however it was cold on the feet getting out of bed. Beds were comfortable with fluffy pillows. I don't know if it was the mattress or the mattress cover but the beds were quite warm through the night even with the room temp turned down. Bathroom was typical hotel - just what you'd expect. Pool area was dated and showing it's age. Change rooms/washrooms in the pool area were unavailable due to the renovations at the fitness centre/spa. Inconvenient especially for those with small children. When we first go to the pool there were no clean towels. Notified the front desk and towels were brought right away. Overall, this was just what we expected
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2017
I am here for a nursing course. I am from out of town so it would be nice for a cheaper stay , as we are here for 4 days. I am only staying here one night as it is to expensive for 4 nights and it is beautiful. Rooms are very clean and the staff is very friendly.
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Pros: Staff are helpful
asked for queen bed room.. got handicap room.. don't know why..no night table.. small cramped bed.. for $200+ a night .. not acceptable arrangement. If it was first time staying here wouldn't be back.. probably won't be again..
4 out of 5
Recommended
for Everyone
by A verified traveler from near London ON

Could be more friendly

Posted Nov 30, 2017
Pros: Location
Cons: -More informative and friendly at check-in
Location: -close to sporting and concert events
They were helpful in ordering a cab The parking area was close by and safe.
Comment from Hotel Management
Dec 1, 2017 by Gabriel, Hotel Management
Thank you for your review Patrick. We greatly appreciate your feedback. It is very helpful in improving our quality of service. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nicely renovated.

Posted Nov 25, 2017
Love that there isn't carpet in the room! Makes for a clean environment. The bed was very comfortable. Check in was straightforward. The room was ready and available even though I arrived 3 hours before check in. The staff was friendly and helpful. There was ample parking and the location is close access to the university. We will definitely stay at this hotel next time we are in Windsor.
Comment from Hotel Management
Nov 27, 2017 by LRivero, Hotel Management
Thank you for your feedback. We are happy to read you enjoyed our renovated rooms. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

very nice Hotel, great location.

Posted Nov 24, 2017
Hotel staff was very pleasant room was clean and modern very enjoyable stay.
Comment from Hotel Management
Nov 27, 2017 by LRivero, Hotel Management
Thank you Donna. I am happy to read you enjoyed our newly renovated rooms. Looking forward to your next vist.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean and good location

Posted Nov 6, 2017
Clean, free parking and located nearby stores, restaurants and anything you need for your trip
Comment from Hotel Management
Nov 22, 2017 by LRivero, Hotel Management
Thank you for sharing your experience. We are happy to read you enjoyed our facilities.
3 out of 5
by A verified traveler

No Breakfast - disappointing

Posted Oct 19, 2017 on Hotels
The hotel has a good location close to the expressway and Ambassador Bridge. There are plenty of restaurants and other shops nearby which you will need as the Restaurant attached to the hotel - Grill 55 is over priced and the food is not worth it at all. On top of that, this is actually the first Holiday Inn I have ever stayed in that didn’t offer some sort of free breakfast - not even coffee and muffins - only a $13 breakfast buffet at Grill 55??.......Honestly very disappointing.
Comment from Hotel Management
Dec 4, 2017
Dear Guest, Thank you for yoru comments. We will share your comments with the Grill 55 regarding pricing. As a full service Holiday Inn it is not part of our Brand offer to extend Complimentary Breakfast, having said this, Holiday Inn Express does offer complimentary Breakfast, which can cause some confusion as Brands are somewhat similar but not one in the same.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 15, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Oct 15, 2017 on Hotels
Comment from Hotel Management
Dec 11, 2017
Thank you for your rating. We look forward to welcome you again.