Exterior

Reviews of Four Points by Sheraton Windsor Downtown

3 out of 5
Four Points by Sheraton Windsor Downtown
430 Ouellette Ave, Windsor, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 291 out of 533 reviews" "
Rating 8 - Good. 143 out of 533 reviews" "
Rating 6 - Okay. 45 out of 533 reviews" "
Rating 4 - Poor. 24 out of 533 reviews" "
Rating 2 - Terrible. 30 out of 533 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Mike

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I enjoy my stay here everytime but we didn’t have hot water one day and when we called down the front desk was a little rude about it telling us to just sleep in longer it would be fixed soon.
Stayed 2 nights in Mar 2024

4/10 Poor

kaylee, Madison heights

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
front desk gal was rude and out of touch which left a bad taste in my mouth overall. queen bed room does not have a fridge or microwave, just a heads up. overall was clean. stayed one night, parking is $15 and hold for incidentals was $200 which i felt was steep.
Stayed 1 night in Mar 2024
Response from Kimberley on Mar 27, 2024
Hi Kaylee, Sorry to hear that you experienced a service issue with one of our team members. We will definitely be following up on that to prevent reoccurrence. We're happy to hear that all other aspects of your stay were satisfactory!We hope to see you again on your future travels!

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
In and out for a quick overnight stay. Check in was fast and friendly.
Stayed 1 night in Mar 2024
Response from Kimberley on Mar 27, 2024
Thank you, Fran! We appreciate the 5/5!

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Kimberley on Mar 27, 2024
Thank you, Peter!We hope to see you again on your future travels!

10/10 Excellent

Etieno

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice hotel. Would recommend
Stayed 3 nights in Mar 2024

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything
Stayed 1 night in Feb 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms
Stayed 3 nights in Feb 2024

10/10 Excellent

Maia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel restaurant was great and convenient. Rooms clean and modern. Overall pleasant stay.
Stayed 2 nights in Feb 2024

2/10 Terrible

Ryan

Stayed 1 night in Aug 2023

8/10 Good

Dan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was on the small side for the price. Very clean and modern though.
Stayed 1 night in Feb 2024

4/10 Poor

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was very loud at night and the general area around the property was dirty and unsafe to walk on the streets
Stayed 1 night in Feb 2024

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was super clean. The staff was great
Stayed 1 night in Jan 2024

2/10 Terrible

Abdul Mateen

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is waste of money everyone don’t pay for it limited pool hours no breakfast very expensive the rooms are small and the heat in this cold weather doesn’t work properly. The staff not helpful at all and keep saying this is our policy don’t even waste your money here it’s better to book a motel than four points I would say 1 star hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Hannah

2/10 Terrible

Olivier

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only there for one night. Room was clean and updated. Amenities all seemed good though I didn’t use them. Staff were friendly and helpful. Would definitely stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Razvan-Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Dec 2023

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

JAIDA

Traveled with partner
Stayed 1 night in Dec 2023

8/10 Good

Luis

Stayed 2 nights in Dec 2023

2/10 Terrible

Ashraf

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I normally dont write reviews. But i thought it is important for future guest to know that the rooms are extremely small, internet is terrible and there is no fridge in the room
Stayed 4 nights in Nov 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Angelo

Disliked: Cleanliness
Quiet and clean. Just not located in the best area. And parking is not efficient
Stayed 1 night in Nov 2023

10/10 Excellent

Casie

Stayed 2 nights in Nov 2023

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Reagan

Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Stayed 2 nights in Oct 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the best hotel I've stayed at in Windsor. Very nicely renovated ... safe, clean and very comfortable. An ideal location for the downtown area. Parking is a little tight, but manageable. There are only three small 5 min parking spaces available when you're checking in, so that can sometimes be a little awkward. The Fionns bar & dining is also very good. Overall, a great hotel !
Stayed 2 nights in Oct 2023

4/10 Poor

Melissa

Business traveler
Stayed 1 night in Oct 2023

10/10 Excellent

Chauncey

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

10/10 Excellent

Derek

Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for seeing a show at Caesars
Stayed 1 night in Sep 2023

10/10 Excellent

Yuxing, Mississsuga

Business traveler
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Jun 2023

6/10 Okay

Sasha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

John

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
Bad service no parking rude security guard
Stayed 1 night in Aug 2023

2/10 Terrible

John

Stayed 1 night in Aug 2023

8/10 Good

Mittal

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience, nice and friendly staff specially house keeping!
Stayed 3 nights in Aug 2023

8/10 Good

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD!
Stayed 2 nights in Aug 2023

10/10 Excellent

Barbara

Stayed 1 night in Aug 2023

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Nicolas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely professional and friendly. Very clean rooms, linens, and common areas. Reception was very hospitable, with Celeste going above and beyond to be of assistance. We will definitely come back.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jacqueline

Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities
So noisy and the parking lot is messy
Stayed 1 night in Aug 2023

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Khoy

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Clean, easy walking distance to river front. Right inthe hard of town, food near by.
Stayed 1 night in Aug 2023