Ratings based on 331 Verified Reviews

3.0 out of 5
61% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for busy people

Posted Aug 21, 2017
Location: Location was a bit shabby area.
We stayed at this hotel for about a week. Our schedule was very tight and we just used the hotel room to sleep. Hotel price was very reasonable and we did not expect anything. Our room was renovated and clean. We noticed that some housekeepers did clean or make our beds a few times. Air conditioner was a bit loud but it was working well. Exterior renovation was still going on but it did not bother us much. I can recommend this hotel to people who have very busy schedule.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, Ontario

outside doesn't look great but very nice inside

Posted Aug 20, 2017
Pros: location, breakfast and room
Cons: outside looking is not very nice
Location: few blocks to the waterfront and the casino. Near the bars, restaurants
the hotel is in very good location close to the casino, restaurants and bars. It doesn't look like a nice hotel from the outside but from the inside was nice, room was spacious, clean and nice. The breakfast that was included it was surprisingly very good and complete as compared to other places that include breakfast. We are glad we picked this hotel I would stay in there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, Ontario

Nice hotel, nice staff, nice location.

Posted Jul 17, 2017
Pros: Clean. Friendly staff. Walking distance to the Casino at 1/3 the price. Walking distance to our favorite Mexican restaurant.
Cons: Sausage replaced with bacon.
Location: Casino and restaurants are nearby.
The breakfast is great but the excellent sausage patties should be replaced with bacon. I really like bacon.
Comment from Hotel Management
Jul 18, 2017 by Jenn Wyatt, Front Office Manager, Hotel Management
Thank you so much for sharing your comments and concerns! I am glad you enjoyed your stay while you were here! We are actually changing up our meat options so next time you come it'll be something different! Looking forward to having you again!
1 out of 5
by A verified traveler from Toronto, ON

Avoid this place

Posted Jul 8, 2017
Pros: Free parking, passable basic breakfast
Cons: Guests who party and don't allow anybody else to sleep should be thrown out. No excuse for bed bugs.
Location: Close to waterfront and casino but it is a run down area right next to the tunnel to Detroit.
Located in a shabby area of the town, sketchy looking motel. It was impossible to sleep because of a crazy party next door, I had to complain 3 times to the front desk before they finally shut them down. Worst of all, found a bed bug crawling through my sheets, disgusting. I don't typically stay in such basic hotels, but this time decided to try since it was just one night. Terible mistake, never again.
Comment from Hotel Management
Jul 14, 2017 by Jenn Wyatt, Front Office Manager, Hotel Management
Thank you for sharing your comments with us. I am terribly sorry you encountered all of this. Please call me at the hotel so we can speak.
3 out of 5
by A verified traveler

Posted Jun 28, 2017
Not a very safe location - was not comfortable walking around hotel area
Comment from Hotel Management
Jun 30, 2017 by Jenn Wyatt, Front Office Manager, Hotel Management
Thank you for leaving your comment. I am sorry to hear that. I hope the rest of your stay was enjoyable. I hope to see you again!
4 out of 5
Recommended
for Couples
by A verified traveler

Clean, comfortable, walking distance to Ceasar's

Posted Jun 28, 2017
Pros: Comfortable, clean, affordable!
Cons: Coffee at breakfast tasted like there was cleaner in it.
Location: Great location! Within walking distance to terrific restaurants, Caesar's and the riverfront.
This hotel is terrific! Clean, comfortable, staff are super friendly and helpful! The only complaint was the coffee at breakfast. Would definitely recommend this hotel!
Comment from Hotel Management
Jun 30, 2017 by Jenn Wyatt, Front Office Manager, Hotel Management
Thank you for taking the time to leave your comments! I am very happy to hear that you enjoyed the your stay with us! I am so sorry to hear your coffee tasted like cleaner. I will make sure we are more careful when cleaning the coffee maker to make sure that does not happen again. Again, thank you very much for bringing that issue to my attention. We hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location near the river with free parking.

Posted Jun 28, 2017
Love the location and how close all the restaurants and banks as well store shops were very close to the hotel. Very relaxing and safe the area is located. The staff were excellent with the service with accommodation. The only thing I would recommend is having a bigger place for breakfast. We went to the area serving the breakfast and it was over crowded and too many people were touching the food. Me and my partner passed on the free breakfest after witnessing the mass crowd of people. Otherwise an amazing experience all together. I definately would book the hotel next time around.
Comment from Hotel Management
Jun 28, 2017 by Jenn Wyatt, Front Office Manager, Hotel Management
Thank you so much for your lovely comments, they are always so nice to hear! I am glad you and your partner were able to come to Windsor and stay at our hotel and enjoy all it has to offer. I am sorry to hear you missed the breakfast, must of come down at the same time as everyone else. But I do hope you get to enjoy it the next time you visit us! we are looking forward to having you all stay again! See you soon! Jenn Wyatt, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from victoria, bc

Excellent, central and s hood value.

Posted Jun 28, 2017
Excellent service from the management and staff. I was travelling with my son and we shared good size room with two queen size beds. It was all very comfortable.
Comment from Hotel Management
Jun 28, 2017 by Jenn Wyatt, Front Office Manager, Hotel Management
Thank you very for staying with us! We are looking forward to having you again in the near future! See you soon! Jenn Wyatt, Front Office Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Toronto, ON

Nice, Clean Hotel.

Posted May 15, 2017
Pros: clean room
Cons: Make the underground parking lot secure. As it is now it is open for anyone to walk in and badly lit. Felt my car was safer above ground.
Location: central, lots of bars and restaurants within walking distance.
Stayed here while in the city for business. Located close to the main strip for bars and restaurants, clean and simple room, quiet, nice friendly staff. Parking. I have no complaints about this hotel.
Comment from Hotel Management
May 17, 2017 by Jenn Wyatt, Front Office Manager, Hotel Management
Thanks you for your comments, I will see about putting better lighting in the garage, we don't want any of our guests feeling unsafe. Thank you for staying with us, we would love to have you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Nothing fancy, but fine for the weekend

Posted May 9, 2017
Pros: Friendly staff, breakfast, free wifi and parking, beds were clean and comfortable.
Cons: The parking needs to be more clearly marked, it was confusing. More care at check-in would have resolved our other issues.
Location: Immediate vicinity is a little sketchy, but very close (walking) to waterfront, Caesars, breweries and short trip to other trendy spots.
Doesn't look like much from the outside, but it totally met our needs for the weekend. Came to Windsor for a running race, and it had comfortable bed, clean bathroom, mini fridge and breakfast. Close to downtown, Caesars, etc. and Walkerville was a short ride away. Had some issues with the check-in: it was pretty hectic at the desk, which is understandable. But in the rush, there was an issue with both the wifi and the keys. I will say that the staff was very helpful when we called about those problems, and were sure to ask if we needed anything more. If you're looking for a luxury vacation, this probably isn't for you. But if you need a clean bed and a shower, this is more than suitable (One last thing. If you're a solo traveler, or a little on the nervous side, you might consider calling ahead for a second or third floor room, just for peace of mind).
Comment from Hotel Management
May 17, 2017 by Jenn Wyatt, Front Office Manager, Hotel Management
Thank you for the comments, they are certainly helpful for everyone. I am very pleased that the staff took care of you right away when you came across an issue. Thank you for staying with us, we would love to have you again!