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Reviews of Residence Inn by Marriott Hartford/Windsor

3 out of 5
Residence Inn by Marriott Hartford/Windsor
100 Dunfey Ln, Windsor, CT

Reviews

8.4

Very Good

Rating 10 - Excellent. 235 out of 473 reviews" "
Rating 8 - Good. 141 out of 473 reviews" "
Rating 6 - Okay. 40 out of 473 reviews" "
Rating 4 - Poor. 28 out of 473 reviews" "
Rating 2 - Terrible. 29 out of 473 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jian

Liked: Staff & service
Very friendly staff. Priorities is so so but it’s priced accordingly.
Stayed 10 nights in Mar 2024
Response from Front Desk on Apr 11, 2024
Thank you for sharing!

10/10 Excellent

Wendy, ILION

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet
Stayed 2 nights in Feb 2024
Response from Front Desk on Apr 11, 2024
We hope that you can join us in the near future!

2/10 Terrible

Ani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s like a town house set up with stairs. If you have luggages you have carry them up. Horrible setting and feels unsafe.
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 11, 2024
Thank you for sharing your experience!

10/10 Excellent

gladys

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the staffs hospitality, they are awesome. Would give them 100 stars if i could
Stayed 8 nights in Jan 2024

8/10 Good

Aubrie L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

gladys

Liked: Cleanliness
Stayed 7 nights in Jan 2024

4/10 Poor

Charles

Disliked: Amenities
The room was run down. Broken Closet Door, Toilet that didn't flush. Coffee maker without a decanter, a refrigerator that looked like an old garage refrigerator, with rust on the front of it. Molding on the floor separating with paint peeling throughout the room near the floor. When I showed pictures to the front desk manager, he said he would give me a refund for the night. I am not sure how that will work with the purchase being made through Expedia. I am very disappointed in Marriott as well. Please reach out to me if you have any questions for need the pictures.
Stayed 1 night in Jan 2024
Response from front Desk on Jan 13, 2024
Hello Charles,Thank you for taking the time to share your feedback with us. We appreciate your input. We want to clarify that you were not charged for your stay, as per our discussion during check-out.Regarding the coffee maker, we'd like to mention that it is a single-serve coffee maker, designed to provide convenience for our guests. We apologize if this wasn't clear or if it didn't meet your expectations.We genuinely regret that your overall experience did not meet your expectations, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services.Safe travels, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Gregory

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Its a good over night stay
Stayed 1 night in Jan 2024
Response from front Desk on Jan 13, 2024
Thank you for sharing your experience of your stay with us at Residence Inn Windsor. We're delighted to hear that you enjoyed your time with us!It was our pleasure to have you as our guest, and we look forward to welcoming you back soon. If there's anything specific that stood out during your stay or any suggestions you'd like to share, we'd love to hear more about it.Once again, thank you for choosing Residence Inn Windsor. We can't wait to host you again!

2/10 Terrible

Dawn

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Tried to charge me a $700 security deposit and the room was dirty
Stayed 1 night in Dec 2023
Response from Front desk on Dec 31, 2023
Thank you Dawn for sharing your feedback!

6/10 Okay

Tamesha

Stayed 2 nights in Dec 2023
Response from front Desk on Jan 13, 2024
Dear Tamesha,It was our pleasure to have you as our guest, and we look forward to welcoming you back soon. If there's anything specific that stood out during your stay or any suggestions you'd like to share, we'd love to hear more about it.Once again, thank you for choosing Residence Inn Windsor.

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet
Stayed 1 night in Dec 2023
Response from front desk on Dec 31, 2023
Thank you so much for sharing about your stay with us! We hope that you enjoyed your stay and come back soon!

6/10 Okay

Kelly

Liked: Staff & service
I paid for premier view and ended up with a view of the back of the hotel. A smaller room with outdated charging ports.
Stayed 2 nights in Dec 2023
Response from front Desk on Dec 23, 2023
Hello Kelly, Thank you for sharing your feedback - we don't have a premier view here at the hotel. We hope you have safe travels.

6/10 Okay

TAEGON

Stayed 5 nights in Nov 2023
Response from front Desk on Dec 23, 2023
Thank you for sharing your feedback! come see us soon!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from front Desk on Dec 23, 2023
Thank you for staying with us!

8/10 Good

Paul

Stayed 2 nights in Nov 2023
Response from front Desk on Dec 23, 2023
Thank you for sharing your stay with us!

4/10 Poor

Graziella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not very clean. It didn’t look like the bed was changed from the last guest. So I called the front desk. They immediately gave me a new room. It was cleaner. However, when I went to go take a shower, my bathtub was clogged. overall, this facility just need some loving.
Stayed 1 night in Nov 2023
Response from front Desk on Dec 23, 2023
Thank you for sharing your feedback with the team. We have addressed the concerns stated in your feedback and will use it to fine tune our operation! please come again soon!

10/10 Excellent

Kristen

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and the kitchen was well equipped. It was only 10mins from the convention center and the breakfast was great! I would recommend and will stay there again!
Stayed 2 nights in Nov 2023
Response from front Desk on Dec 23, 2023
We hope that you join us soon in the near furture!

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd Visit to this location. My wife loves this place.
Stayed 2 nights in Nov 2023
Response from front Desk on Dec 23, 2023
Thank you for sharing your stay with us!

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean except for the back of the stove. The breakfast host was not friendly. It was a great location.
Stayed 2 nights in Nov 2023
Response from front Desk on Dec 23, 2023
Come visit us again real soon!

8/10 Good

Desiree, Elk River

Stayed 3 nights in Nov 2023
Response from front Desk on Dec 23, 2023
Thnak you for sharing your stay with us - we hope to see you again!

10/10 Excellent

Meesha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the customer service
Stayed 1 night in Nov 2023
Response from front Desk on Dec 23, 2023
We hope that you join us again in the future!

10/10 Excellent

Robin, Ridgefield

Liked: Cleanliness, staff & service, property conditions & facilities
Please remove the fireplace in the room description. They told me the fireplaces were removed years ago. Thanks
Stayed 1 night in Nov 2023
Response from front desk on Nov 10, 2023
Hello, We do not have a fireplace description on our website. Thank you for sharing!

2/10 Terrible

mike

Stayed 1 night in Oct 2023
Response from front Desk on Dec 23, 2023
Thank you for sharing your score with us!

6/10 Okay

pete

Did not check in and did not stay found another area with more things to too do
Stayed 1 night in Oct 2023
Response from Fron desk on Nov 10, 2023
Thank you!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Alexis

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 18, 2023
Thank you for sharing about your recent stay with us. We hope you will come back soon.

8/10 Good

Carolina

Stayed 1 night in Oct 2023
Response from front Desk on Dec 23, 2023
Thank you for sharing your feedback!

10/10 Excellent

Ashkhen

Stayed 14 nights in Sep 2023
Response from front Desk on Dec 23, 2023
come back soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 12, 2023
Thank you for sharing your experience with us! We hope to see you again soon in the near future.

10/10 Excellent

Lane

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Front Desk on Oct 12, 2023
Thank you for sharing your experience with us! We hope to see you again in the near future. :)

6/10 Okay

gerald

Stayed 1 night in Sep 2023

10/10 Excellent

Lok Tim, LEONIA

Stayed 1 night in Aug 2023
Response from Front Desk on Oct 12, 2023
Thank you for sharing about your recent stay with us! We hope to see you again soon!

10/10 Excellent

Jay

Liked: Staff & service, property conditions & facilities, room comfort
Great for families
Really great place. We stayed in the loft style, which is really what made it super enjoyable. Nice place for 2 adults and 2 little kids.
Stayed 5 nights in Sep 2023
Response from Front Desk on Oct 12, 2023
Thank you for sharing about your recent stay with us! We hope you enjoyed your stay and come back soon!

10/10 Excellent

Ashkhen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great and helpful staff
Stayed 11 nights in Sep 2023
Response from Front Desk on Oct 12, 2023
Thank you for sharing about your stay with us! Come back soon!

8/10 Good

Daffney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Front Desk on Oct 12, 2023
Thank you for sharing about your resent stay with us! Come back again soon!

2/10 Terrible

john

Traveled with family
Disliked: Staff & service, property conditions & facilities
Internet did not work. Charged 100 dollars on my credit card and the room was prepaid.
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 12, 2023
Hello, it was an incidental HOLD which is required at all hotels. Thank you for sharing!

6/10 Okay

Algernon

Traveled with family
It's an average place. The rooms need to be updated. The ceiling was falling in our lower restroom. The TV's are undersized and the carpet is a bit worn. The entry doorklock kept on sticking on us.
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 12, 2023
Dear Algernon, We are sorry to hear about your issues in the room as stated in your comment, we hope that you can visit us again in the near future to make it better for you!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest Staff, Cleanest Pool
Staff here is the nicest I have run into in all my travels. The pool and patio area is well maintained and spotless. The outdoor grill was a great touch and allowed us to have a team cookout as the girls were swimming.
Stayed 2 nights in Sep 2023
Response from front desk on Sep 5, 2023
Thnak you for staying with us! We hope that you can come back and join us again for another great stay :)

10/10 Excellent

shaundell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and property is so nice
Stayed 2 nights in Sep 2023
Response from front desk on Sep 5, 2023
Thank you for taking the time to share about your stay! We hope to see you again in the near future!

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from front desk on Sep 13, 2023
Thank you for sharing your stay with us, we hope that you can come back soon.

10/10 Excellent

Belky, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Residents inn was great definitely coming back.
Stayed 3 nights in Sep 2023
Response from Front desk on Sep 5, 2023
We hope to see you real soon! We will be waiting. :)

10/10 Excellent

Cassandra

Stayed 11 nights in Aug 2023
Response from Front Desk on Oct 12, 2023
Thank you for sharing about your stay with us!We hope that you come back soon!

8/10 Good

Nicholas Alan

Stayed 1 night in Aug 2023
Response from Front Desk on Oct 12, 2023
Thank you for sharing about your stay with us! We hope you come back soon!

10/10 Excellent

Victor, Suitland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great acess and quite location
Stayed 2 nights in Aug 2023
Response from Front desk on Sep 5, 2023
Thank you for sharing your recent stay with us! We hope to see you soon!

8/10 Good

ELIZABETH

Stayed 1 night in Aug 2023
Response from Front Desk on Oct 12, 2023
Thank you for sharing about your stay with us! We hope that we see you again in the near future!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023
Response from front desk on Sep 13, 2023
Thank you for sharing your stay with us!

8/10 Good

Caroline

Business traveler
Liked: Cleanliness, staff & service, amenities
X
Stayed 4 nights in Aug 2023
Response from front desk on Sep 13, 2023
Thank you for sharing your stay with us!

8/10 Good

EILEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway
This was a nice place. It was quiet and easy to find. The staff was nice and they was very friendly and professional. Only thing was I didn’t enjoy the breakfast selection.
Stayed 2 nights in Aug 2023
Response from front desk on Sep 13, 2023
Thank you for sharing your stay with us!

4/10 Poor

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff, grounds, and breakfast were wonderful. The actual unit was very uncomfortable. The bed and couch rivaled for the floor for hardness, I think the bed won.
Stayed 1 night in Jul 2023
Response from front Desk on Aug 12, 2023
Thnak you for sharing about your recent stay! please come back soon