Ratings based on 2 Verified Reviews

3.0 out of 5
3.0 Room cleanliness
4.5 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from simcoe, ontario

Close to WFCU venue for large group.

Posted Jan 8, 2018
The group was happy with the room. It accomodated the 5 of us.
Comment from Hotel Management
Jan 9, 2018 by Tracy, Hotel Management
Good afternoon Katrina, We are so happy to hear that we were able to accommodate your needs! We hope to have to opportunity to see you again soon! Sincerely, Tracy Cadarette Guest Service Manager
2 out of 5
by A verified traveler from Windsor

Glitches

Posted Dec 11, 2017
Pros: Great staff, very accommodating and helpful re food locations, and directions. Got help quickly to meet our needs
Cons: Room could be ready on time. Parking could be reserved across the street, or we could be made aware of the parking situation in advance.
Location: Great location for the Caesar, and the Keg!
Room was not ready at 5:30 when we arrived. The bed broke when my daughter sat on it because it was not set on the frame properly. There was no extra toilet paper left in the room, only one roll for 3 women for overnight and next morning. We couldn't use the dishwasher. A rag was up on the door closer. The room temperature couldn't be regulated very well. Parking was a challenge.
Comment from Hotel Management
Dec 23, 2017 by Tracy, Hotel Management
Good afternoon Betty, we are very sorry to hear about the condition of your room when you arrived. We strive to provide our guests with an outstanding stay and appreciate your feedback so that we may improve our services. We hope to see you again on your travels to Windsor and trust your next stay with us will be more enjoyable. Sincerely, Tracy Cadarette Guest Service Manager