Desk, laptop workspace, blackout drapes, free cribs/infant beds

Reviews of Econo Lodge Inn & Suites Airport

2 out of 5
Econo Lodge Inn & Suites Airport
34 Old County Rd, Windsor Locks, CT

Reviews

6.8
Rating 10 - Excellent. 166 out of 832 reviews" "
Rating 8 - Good. 268 out of 832 reviews" "
Rating 6 - Okay. 199 out of 832 reviews" "
Rating 4 - Poor. 122 out of 832 reviews" "
Rating 2 - Terrible. 77 out of 832 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from cp on Apr 25, 2024
Thank you, Thank you, Thank you!!!

8/10 Good

Yessenia

Liked: Cleanliness, staff & service
Stayed 12 nights in Mar 2024
Response from cp on Apr 25, 2024
Thank you! Thank you!

8/10 Good

Sierra

Liked: Cleanliness, staff & service, amenities
Check in and out was very smooth and easy.
Stayed 1 night in Feb 2024
Response from cp on Apr 1, 2024
Thank you!!!Thank you!!!.Hope to see you again. Thank you for staying.

8/10 Good

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator
Stayed 2 nights in Feb 2024
Response from cp on Apr 1, 2024
Thank you!!! , we appreciate the feedback. Hope to see you again in the near future.

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from cp on Apr 1, 2024
Thank you!!Thank you!!! Hope to be of service again in the future.

4/10 Poor

Awilda

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from cp on Jan 31, 2024
Thank you for your feedback

2/10 Terrible

Anna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I could here everything in the next room, every sneeze. The front desk could not make a simple decision without calling to the boss.
Stayed 2 nights in Jan 2024
Response from cp on Jan 31, 2024
We appreciate your feedback during your stay with us. I am sorry the staff was not notified of your discomfort during the two nights stay you had with us, they would have change your room immediately. Thank you for staying with us and your feedback will be used in providing great serviced to all our guest.

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CP on Jan 31, 2024
Thank you! Thank you!! Hope we can be of service again in the future.

2/10 Terrible

Nathan

Stayed 2 nights in Jan 2024
Response from cp on Jan 31, 2024
We are sorry to see the review you gave us because you did not agree with the policies of the hotel. Hope you will give us another try in the future.

8/10 Good

Claire

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from cp on Jan 31, 2024
Thank you so much for your review. Hope we can be of service again in the future.

2/10 Terrible

zachary

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from cp on Jan 31, 2024
We are sorry to see the feedback you gave us as we had no complaints from you throughout the 4 nights stay you had with us. Had we been aware of any discomfort during your stay, the staff would have done there best to make your stay more accommodating. Thank you for staying with us.

2/10 Terrible

Dennisia

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were 2 roaches in the room and the toilet was dirty so was the floor it was late and I was too tired to complain. I paid for 2 nights but only stayed one after seeing the second roach. Left to stay somewhere else.
Stayed 2 nights in Dec 2023
Response from cp on Jan 31, 2024
We as a hotel take guest complaints very seriously. Be advised as we get travelers from all over the world ,we do get the hotel serviced by a pest control company on a regular basis to prevent issues like this from happening. Thank you for the feedback and hope you will give us another try in the future.

8/10 Good

Steven

Stayed 1 night in Dec 2023
Response from cp on Jan 31, 2024
Thank you for the review. Very much appreciated. Hope to see you again.

8/10 Good

Melissa

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
My husband is an avid airplane lover and being so close to airport he was able to see them come and go. Had a weird issue of the heat being too hot had to turn AC on to cool it down even tho theromostat was off. But nice place that accepts pets
Stayed 3 nights in Nov 2023
Response from cp on Dec 1, 2023
Thank you for the feedback. We are happy that we were able to be a part of his love for airplanes. Thank you for staying.

2/10 Terrible

Andrea

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, old and run down. No security latch on doors, outside doors not secured. Bed was clean. Staff friendly
Stayed 1 night in Nov 2023
Response from cp on Dec 1, 2023
Thank you for the feedback. Hope you will give us another chance in the future.

4/10 Poor

Sharon

Disliked: Cleanliness, amenities, property conditions & facilities
Room was unclean. In fact there was an alarm clock that had fallen down behind nightstand that had obviously been there for some time as it was covered in dust. The lack of elevator made it very difficult for us elderly traveling with multiple 50 pound suitcases.
Stayed 1 night in Nov 2023
Response from cp on Dec 1, 2023
Thank you for the feedback and we apologize for any inconvenience that may have occurred during your stay with us. We hope you will give us another try in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from cp on Jan 31, 2024
Thank you so much. A guest feedback let us know what we are doing right and what we are doing wrong. We hope to be of service again in the future.

6/10 Okay

Jose

Stayed 1 night in Nov 2023
Response from cp on Dec 1, 2023
Thank you for the review.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty pretty good
Stayed 1 night in Nov 2023
Response from cp on Dec 1, 2023
Thank you!!Thank you!!. We can't wait to see you again in the future.

8/10 Good

matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, was surprised they charged for children and coundnt sleep as it was about 75 in both rooms all night. Would reccomend as long as you dont mind the heat.
Stayed 1 night in Nov 2023
Response from cp on Dec 1, 2023
Thank you for the feedback. The extra charges that was applied to your account was not for children. Our rates are based on adults and as it was a prepaid reservation the differences was due to that. We hope this helps clarify things. We hope you will come see us again.

8/10 Good

Dave

Stayed 1 night in Nov 2023
Response from cp on Dec 1, 2023
Thank you, appreciated. Hope you will come see us again. Thank you for staying.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely
Stayed 1 night in Nov 2023
Response from cp on Nov 16, 2023
Thank you very much. Hope to see you again.

10/10 Excellent

Gautam

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent service and clean facility.
Stayed 2 nights in Nov 2023
Response from cp on Nov 16, 2023
The positivity is so much appreciated. We hope to be of service again in the near future.

8/10 Good

RANDY

Business traveler
Liked: Cleanliness, staff & service, room comfort
Basic stay close to the airport
We stayed here twice, once at the beginning of our trip, and once at the end. It is a bare bones older motel. It was clean enough, but not fancy. The proximity to the airport and the free shuttle are nice. It was reasonable quiet.
Stayed 1 night in Oct 2023
Response from cp on Nov 16, 2023
We appreciate you taking the time to let us know how your stay was with us. We appreciate your kind words and we are glad everything went well with your stay. Come see us again when you travel..

6/10 Okay

Francisco

Stayed 1 night in Oct 2023
Response from cp on Nov 20, 2023
Thank you for the feedback. Hope you will come see us again.

2/10 Terrible

Hanna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst place I have ever stayed in!! Me and my husband could not sleep because it was so bad and we are not picky but man was this bad!!
Stayed 1 night in Oct 2023
Response from cp on Oct 30, 2023
I am sorry to hear that your stay was not to your expectations, our apologies. We hope you will come and stay with us again so we can provide you with the services you deserve.

10/10 Excellent

Kathy, Toledo

Traveled with family
Liked: Staff & service
Convenient shuttle to airport. Staff nice .
Stayed 1 night in Oct 2023
Response from cp on Oct 24, 2023
Awesome, thank you for the positivity. Hope we can be of service again in the future.

6/10 Okay

Leanna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was an average low cost hotel. It would have been good if it didn’t reek of marijuana and cigarettes and didn’t have a dirty wash cloth still hanging in the bathroom. Other than that the price was great and the staff were super nice.
Stayed 1 night in Oct 2023
Response from cp on Oct 24, 2023
We appreciate you taking the time to give us a feedback of your stay. Hope to be of service again in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place not overly noisy even close to the airport
Stayed 1 night in Oct 2023
Response from cp on Oct 24, 2023
Thank you!!!Thank you ,appreciate the positive feedback. Come see us again when you pass through Windsor Locks.

4/10 Poor

Ezequiel

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
You have cockroaches in the rooms might want to take care of that
Stayed 1 night in Oct 2023
Response from cp on Oct 24, 2023
Thank you for the feedback and your comments have been passed on to the appropriate department. Hope you will give us another chance in the future .

4/10 Poor

Travis

Liked: Staff & service
Disliked: Property conditions & facilities
We got to the hotel and checked in walked in and the room reeked of marijuana. It was horrible. We had to sleep with the window open all night so it did not stink
Stayed 1 night in Oct 2023
Response from cp on Oct 30, 2023
After researching the room you were in, we had guests in that room the day before and after your stay. No one made a complaint that there was any issue with an odd smell. I understand you wanted to cancel the reservation but when you called past the cancellation policy. You decided to stay. There is no mention that you called the front desk to complain about the issue, nor ask for another room. Otherwise, we would have moved you to another room..

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from cp on Oct 16, 2023
Thank you ,very much appreciated. Hope to be of service again.

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected!
When you are staying at and Econolodge you are not expecting a five-star resort but all in all, it was safe and clean, and the staff were very friendly.
Stayed 1 night in Oct 2023
Response from cp on Oct 16, 2023
Thank you! Thank you! We are happy your stay was better than expected. Come see us again.

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from cp on Oct 16, 2023
Appreciate the feedback. Thank you so much.

2/10 Terrible

STEPHEN J

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Central heat was not available (boiler not started per front desk manager) - forced to use unsafe space heater with outside temperatures in the 50's (have picture of small space heater in room). Bad smell in hallways and room. Noisy Room floor was sticky. Demand reimbursement for unsafe room (violate state statutes for commercial heating)!!!!!!
Stayed 1 night in Sep 2023

6/10 Okay

J

Stayed 1 night in Oct 2023
Response from cp on Oct 16, 2023
Your feedback is appreciated and we hope we can be of service in the future.

6/10 Okay

Chelsea

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Could hear noices from hallway. I dont think the heat worked in our roomor we just couldnt figure it out, so room was a little chilly. We never called front desk to complain, we had to up in less than 5 hours so we just crashed. Room was big enough had we intended on being there longer it would have been nice to have a larger 1 bedroom plus..
Stayed 1 night in Sep 2023
Response from cp on Oct 24, 2023
Thank you for taking the tie to give us a feedback of your stay with us. We hope you come and see us again in the future. Thank you staying.

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from cp on Oct 3, 2023
Thank you for the feedback. Hope to be of service again.

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Economy-Dump
Display should be called economy - dump! The hallway is filthy. The doors are filthy. The room was filthy. The only thing that was clean, was the bed & the bathroom & the floor in the bathroom, but I would not walk on the floor in the bedroom with my bare feet. So another words the floor was filthy.
Stayed 1 night in Sep 2023
Response from cp on Oct 3, 2023
We are sorry you were disappointed in your stay with us. I wish that the staff on duty was aware of the issues you were encountering as they would have done their best to rectify the situation. Thank you for the feedback.

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from cp on Oct 24, 2023
We don't have you staying at the hotel.

6/10 Okay

Jo-Nell

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathroom floor and the areas were not clean.
Stayed 1 night in Sep 2023
Response from CP on Oct 3, 2023
We apologize for any inconvenience you had encountered during your stay. We hope for an opportunity to be of service again in the future.

2/10 Terrible

Larrry

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
kids screaming all night leaking water out of cooler . the place sucked
Stayed 1 night in Sep 2023
Response from CP on Oct 4, 2023
We are sorry to hear of the experience you had encountered during your stay. We hope you will give us anothe chance in the future.

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were nice. However, these rooms and hallways are dirty, old, unkept and stinky. Carpets need replacement and vacuuming. Woods and trim need sanding and staining. Somewhat smelly. Shower curtain hanger installed upside down so curtain doesn’t not stay closed (curved curtain rod). No coffee maker in rooms.
Stayed 1 night in Sep 2023
Response from CP on Oct 4, 2023
We appreciate the feedback and it will be used in helping us provide great services to all our guests. Hope we can be of service again in the future.

6/10 Okay

Tara

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CP on Oct 3, 2023
Thank you for the feedback and hope to be of service again in the future

6/10 Okay

Leah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from CP on Oct 4, 2023
Thanks for staying.

8/10 Good

Calvin J.

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from CP on Oct 3, 2023
We appreciate the positive feedback. We hope to see you again in the future.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Less expensive for the right reasons
It was what I was looking for. It seems like the price is low because everything is old, the hallways smell of smoke, and apart from the airport shuttle there aren’t really any frills (e.g. no breakfast in the lobby, just coffee). But the place didn’t seem neglected or unsanitary. It didn’t feel unsafe. It wasn’t noisy. And the staff was friendly. I wouldn’t stay here on the way to a romantic getaway, but as an affordable room for the night, it worked.
Stayed 1 night in Sep 2023
Response from CP on Oct 4, 2023
Thank you very much for your feedback. We are happy to hear that your accommodation was to your comfort. Hope we can be of service again in the future. Thank you for staying

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Is it was quite and I enjoyed my sleep
Stayed 1 night in Sep 2023
Response from CP on Oct 4, 2023
Appreciate!!!! Thank you. Come see us again when in the area.

2/10 Terrible

sultan

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from CP on Oct 4, 2023
Your feedback is appreciated, hope you will come and stay with us again in the future.

10/10 Excellent

Louis

Stayed 1 night in Aug 2023
Response from CP on Oct 4, 2023
Thank you!!!!! We look forward to your next visit in the area.