Ratings based on 508 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2018
Nice up to date interior, friendly staff, clean, well thought out room.
Comment from Hotel Management
Feb 19, 2018 by Gail - Sales Manager, Hotel Management
Thank you for your rating. We strive for excellence in customer service and see we have met your expectations. We look forward to seeing you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2018
Room was clean,very comfortable,staff very helpful
Comment from Hotel Management
Jan 19, 2018 by Kim M. - General Manager, Hotel Management
Thank you so much for the kind words, I'll be sharing them with the entire Team! Happy Travels,
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Hotel with contemporary design

Posted Jan 4, 2018
Pros: modern design, I like their barn door for bathroom
Cons: 1..The exhaust fan of the room I stayed is not working at all. 2. The furniture of desk can still see dust accumulated when I checked in
Location: New England Air Museum
This hotel is well designed with contemporary style, which means something are sacrificed, such as no bath tub in every room, smaller size of swimming pool , gym as well as no hot tub in swimming, only few choice for breakfast offered that you might concern when travel with families for getaway, however, if you plan to stay for business purpose, this is a good place to stay.
Comment from Hotel Management
Jan 5, 2018 by FOM, Hotel Management
We are so happy to see that you enjoyed your stay, we definitely see a lot of business travelers, but we do enjoy all of the families that come into the area too! We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Collins CO.

Nice Hotel close to Bradley Airport

Posted Nov 30, 2017
Direct Flights from DEN arrive very late so check in is about midnight. Direct Flights to DEN leave early in the morning requiring getting up at 5AM. We stay at the hotel because it is to late in the evening to go to Vermont when the plane arrives and if coming from Vermont to fly back to Denver, it would be way to early. The staff was very accommodating and efficient. The shuttle to the airport was on time and overall, a very good experience. The problem with Expedia is that it assumes we would stay at the hotel continuously during our trip. The result is the stay overnight to fly out was much more expensive than the overnight stay when we flew in.
Comment from Hotel Management
Dec 1, 2017 by FOM, Hotel Management
Thank you for staying with us! We are so happy that you had a great experience and found our staff efficient. Hopefully the next time you stay with us, you will have a longer time to sleep and relax! We look forward to seeing you soon!
3 out of 5
by A verified traveler from nh

hotel near airport

Posted Nov 28, 2017
Pros: Rooms are very spacious and good value for the money.
Cons: Need to add staff and because area is too small, consider expanding breakfast time so patrons can stagger their usage of the area for dining.
Location: Location convenient to location of relatives we visited.
Very understaffed at the breakfast buffet. We had to wait a half hour for coffee to be made. They had one person trying to cook, wash pots, and keep up with replenishing the buffet trays of food. Even though the rooms were large and spacious, the experience at breakfast was one of the worst. Breakfast area was way too small for the number of people staying in the hotel.
Comment from Hotel Management
Nov 29, 2017 by FOM, Hotel Management
We are so sorry your stay was affected by the busy breakfast! We do staff accordingly, but unfortunately unforeseen circumstances do arise from time to time. We hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Always nice

Posted Nov 26, 2017
We have stayed here before. Staff efficient and friendly. Facilities are clean and well kept. Full breakfast is great
Comment from Hotel Management
Nov 27, 2017 by Gail - Sales Manager, Hotel Management
Thank you for your review. We are happy that our customer service met your expectations. We do have a fabulous hot breakfast buffet and we are glad that you were able to enjoy it during your stay. We hope to see you again in the future.
5 out of 5
by Christine

Posted Nov 24, 2017 on Hotels
Clean, front desk very friendly and helpful. Breakfast was good.
Comment from Hotel Management
Nov 27, 2017
Thank you for your review. We are happy that you found our staff to be helpful during your stay. Our complimentary hot breakfast buffet is fantastic and we are glad that you were able to enjoy it. We hope that you will stay with us again in the future.
4 out of 5
by Christopher

Trip to Hartford

Posted Nov 20, 2017 on Hotels
Excellent....the woman with the British accent working at the front desk (Shaynie ???) was absolutely wonderful and extremely helpful. So was George the van driver, who doubled as a plumber! Excellent access to the shuttle/airport/rental car area.
Comment from Hotel Management
Nov 27, 2017
Thank you for your review. Shaney is fun to work with and always makes us smile. We are happy that you were impressed with our employees. We look forward to seeing you again in the future.
5 out of 5
by Corrinne McCurdy

very nice

Posted Nov 19, 2017 on Hotels
the room was big and the staff was very pleasant
Comment from Hotel Management
Nov 22, 2017 by FOM, Hotel Management
We are happy to see you enjoyed your stay with us. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2017
Pros: room was very clean and staff was friendly
I stayed with my family including two children. room was very clean and staff was friendly.
Comment from Hotel Management
Nov 18, 2017 by FOM, Hotel Management
We are glad you enjoyed your stay with us! We hope you come back to see us again soon.