I was traveling with my adult daughter to visit her Godmother. When we arrived, it was cold so we turned on the heater. It smelled like burning dust (like when you don't run your heater all year). We turned it off, but the smell lingered for hours! Second, the light next to one of the beds (mine) had a broken knob, so I was unable to read lying in bed. Thirdly, the fridge made a clicking sound all night, but not enough to keep us awake. Fourth, and the worst - house cleaning started vacuuming the hallway AND the room next to ours at 5:45 am!!!!! I went out in the hall and asked her why she was vacuuming at that hour and she said because she has a lot to clean. I told her people are sleeping and she said, ok, that she would stop. Now the room is extremely cold and I can't get warm again so I didn't sleep at all after that. I had an 8 hour drive home that day so I was pretty angry. We complained to the lady at the front desk who told us to write down the list of grievances, which we did. We also asked to have the rate reduced because of the unpleasant experience. She said she would pass that on to the mgr who wasn't there, or so she said. We were not discounted - never heard back. My friend recommended this place as a stop-over and I told her how awful it was and now she won't recommend this place to any of her other friends commuting to visit her. I will also never use Hotels.com again for publishing a high rating for that particular room/establishment.