Ratings based on 770 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Staff was friendly and helpful. Rooms were clean.
Comment from Hotel Management
May 12, 2017 by Faith H. - Senior Manager, Hotel Management
Thank You for the valuable feedback you provided about your stay. I am thrilled to read that you enjoyed your stay and "Be our Guest". I have shared your comments and compliments with our team, we are so happy to see that we exceed your expectations. Thanks again, and we look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and peaceful

Posted May 6, 2017
Good location and polite staff The location was near a lot of amenities / stores / mall but yet it was a quiet area to relax in.
Comment from Hotel Management
May 12, 2017 by Faith H. - Senior Manager, Hotel Management
Thank you for sharing your experience at our hotel. We appreciate your feedback and delighted to see that you enjoyed your time at the hotel. I have shared your compliments with our team, and they were glad and honored that you mentioned them and like the service. Thank you for giving me the opportunity to recognize them for a job well done. We look forward to your next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Close to airport

Posted Apr 27, 2017
Pros: The bed was comfortable. I liked the availability of the fridge and microwave.
Cons: I stayed in a suite. The television did not work in one room of the suite. As mentioned, the breakfast needed some improvement.
Location: The hotel is about 10 minutes from the zoo. It is about 5 minutes from Polo Park shopping center. It is 2 minutes from the airport.
The hotel was okay. It needs some updating. Although breakfast was offered, I went down at 10:00 (offered until 10:30) and there was next to nothing available. After that, I went out for breakfast.
Comment from Hotel Management
May 12, 2017 by Faith H. - Senior Manager, Hotel Management
Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
3 out of 5
by A verified traveler

Hotel

Posted Apr 18, 2017
Was extremely hot. Had the ac on all the way but didn't feel coolness at all.
Comment from Hotel Management
May 12, 2017 by Faith H. - Senior Manager, Hotel Management
Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
2 out of 5
by A verified traveler

Its time for an update

Posted Apr 14, 2017
Pros: Room layout is fantastic
Cons: New carpets
Location: Its close to airport and loads of shopping
Great location, great room layout, but the hotel needs a refresh. Especially the carpets in the rooms and the common areas.
Comment from Hotel Management
May 12, 2017 by Faith H. - Senior Manager, Hotel Management
Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel an excellent place to stay. Unfortunately, it seems that we did not meet all your expectations. As of the moment we are almost done with our renovations. We have new tile in the lobby floor and change all of our furniture, microwaves and fridge in the guestroom. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future and hope that on your next visit we can exceed your expectations.
3 out of 5
by A verified traveler from Edmonton

Fine for a night

Posted Apr 13, 2017
Pros: big screen TV's
Cons: Soundproofing
Location: The Sandman Inn a block and half away has a Denny's and Chop steakhouse restaurants
Good location near the airport but no free shuttle. Taxi costs roughly $7 one-way. Noise from water pipes could be easily heard when the next room ran the shower or tub. Good parking.
Comment from Hotel Management
May 12, 2017 by Faith H. - Senior Manager, Hotel Management
Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from manitoba

Great breakfast options

Posted Apr 11, 2017
Friendly. Great location. Easy parking. Great breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
It was good . It was not to far from where my meetings were
Comment from Hotel Management
May 12, 2017 by Faith H. - Senior Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and "Be Our Guest. We look forward to your next stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Clean room. Nice and helpful staff. Large comfy bed.
Comment from Hotel Management
May 12, 2017 by Faith H. - Senior Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and "Be Our Guest. We look forward to your next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Noisy neighbors

Posted Mar 21, 2017
Loud people in the hall and room next door. Too late at night. Close to airport so there is also plane noise early Breakfast was good Water pressure was also good Nice to have a fan in the bathroom
Comment from Hotel Management
Mar 22, 2017 by Faith H. - Senior Manager, Hotel Management
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the noise that you've encountered. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.