$120 for breakfast? Really?
Posted Feb 8, 2017
Firstly, the wifi is ridiculous, connecting was awful and you couldn't move around the room otherwise it would cut out. Secondly, my credit card was charged for $60 for breakfast even though I left $60 CASH for the bill, the server denied having seen any cash in the folder. My bill was less than $50, I left an $11.41 tip. So in essence I left a $71.41 tip? For a breakfast of French toast and sausage, my husband had a breakfast skillet And I had an order of pancakes to go for my daughter.
I'm certainly NEVER staying in that hotel again, the staff obviously steals because the cash payment for my breakfast was pocketed by the server. I'm supposed to wait until they review the "security camera" to prove I'm not lying. Excuse me? I'm a nurse and I have a code of ethics that govern my actions and I take them seriously, it includes not lying.
So annoyed with the whole experience and I think paying $120 bucks for a regular breakfast is ridiculous!
Comment from Hotel Management
Feb 14, 2017 by Customer Care, Hotel Management
We appreciate you bringing this matter to our attention. We apologize for the disappointing service you received from our staff. Moreover, we understand the inconvenience an unexpected charge can cause. Our team is working hard to make sure our guests are comfortable and receiving our best service. Please reach out to our ACCOUNTING DEPARTMENT if you require additional assistance in this matter.