All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff was great in all areas! Front desk, restaurant and housekeeping were all friendly and helpful
Katie
Stayed 1 night in Mar 2024
Response from Duane on Mar 28, 2024
Great to see you enjoyed your stay with us Katie. We appreciate your business and your comments. Look forward to seeing you again
2/10 Terrible
Karla, Dauphin
Mar 27, 2024
Disliked: Cleanliness
Karla
Stayed 1 night in Mar 2024
Response from Duane on Mar 28, 2024
We apologize you did not enjoy your stay with us Karla. If there are any specific areas we can improve please let us know. Your feedback is very important to us
10/10 Excellent
Sharon
Mar 25, 2024
Liked: Property conditions & facilities
Sharon
Stayed 2 nights in Mar 2024
Response from Duane on Mar 26, 2024
Thank you Sharon for taking the time to review your stay with us. We will continue to work to meet our guest's needs, and maybe next time we get a 6 out of 5 review! Travel safe
Thank you for the great score Darlene. I will discuss your service comments with our Resto team and I assure you we will work to be better. Thank you again and look forward to your next stay with us
Homeless people everywhere can’t stand outside to have a smoke without getting harassed
Nik
Stayed 1 night in Mar 2024
Response from Duane on Mar 25, 2024
Thank you Nik for your feedback. We are challenged downtown and will continue to work to keep our guests safe and comfortable. We appreciate your business and look forward to your next stay with us
10/10 Excellent
William
Traveled with partner
Mar 24, 2024
The girls are the front desk was absolutely amazing
William
Stayed 2 nights in Mar 2024
Response from Duane on Mar 24, 2024
Thank you William for the great review. We do have a great team at the front desk and I will share your comments with our team. Travel safe
We apologize Brandon we did not meet your expectations. If there are any specific areas we can improve please let us know. Your feedback is very important to us.
Thanks for the great review Micheal. We appreciate your feedback and your business. Travel well and look forward to seeing you again soon.
6/10 Okay
Ashley
Traveled with group, Traveled with partner
Mar 18, 2024
Disliked: Cleanliness
Rooms are pretty outdated and ours was not vacuumed between the bed and night stand (had old french fries and hair clip along with dirt and dust that was not ours). Stayed for convenience for a Jet's game. Staff was friendly enough. Breakfast buffet was pretty poor (I've had much better continental for free at many other hotels). Was on 21st floor and took quite a while to get hot water for showers. No microwaves in rooms. Only drink vending machines and very limited snacks at front desk to purchase. Would probably stay somewhere else next time.
Ashley
Stayed 2 nights in Mar 2024
Response from Duane on Mar 18, 2024
I do apologize for the cleanliness concerns and I will be discussing with our housekeeping team. I will also discuss your comments regarding our breakfast buffet with our culinary team. We had started room renovations and will continue with that. Thank you for taking the time to discuss your stay with us and again, my apologies
The hotel is at least a decade overdue a major refurbishment. Maybe two decades.
My room was old and dilapidated and smelled musty; the furniture scratched and cracked. The carpet in the corridor was dirty; the entire corridor smelled of urine.
There was no toilet paper left in my bathroom on any of the days of my stay. There wasn’t even a toilet roll holder in the bathroom, which suggests that the hotel never intended to install toilet paper in my bathroom. I had to find a staff member and ask for it.
A dreadful hotel, to be avoided at all costs.
John
Stayed 2 nights in Mar 2024
Response from Duane on Mar 14, 2024
We do apologize John that you did not enjoy your stay with us. I can assure you we do have toilet paper in all of our rooms, as the toilet roll holders are located under the vanity. We have started renovations and are now working on our third complete floor. Again we do apologize for your poor stay.
We stayed at the hotel because of a concert we attended!!!! The front desk staff were amazing! We even got upgraded!! Parking, dining out and the concert and within walking distance! Definitely staying here again for a concert in the future!!!!!
Millie
Response from Duane on Mar 7, 2024
Thank you Millie for the great feedback. We appreciate your comments and your business. We are delighted to see you enjoyed your stay and look forward to see you again!
Pretty good hotel, right beside the arena so if you’re going to a game or concert, it’s less then a block away, very convenient, could’ve had better amenities in my opinion, but overall a good place
Zach
Stayed 1 night in Feb 2024
Response from Duane on Feb 26, 2024
Thank you Zach for your business and taking the time to do a review. Travel safe and see you again next time
10/10 Excellent
Colin
Traveled with group
Feb 22, 2024
Liked: Property conditions & facilities
Traveled for a concert, everything we needed was right there. Free parking and walked to restaurant, show then bar. Nice fresh Starbucks to start your morning.
Colin
Stayed 1 night in Feb 2024
Response from Duane on Feb 26, 2024
Thank you Colin for staying with us and we are delighted you enjoyed your time here. Look forward to seeing you again soon
Thank you so much for your valuable feedback! We look forward to welcoming you again soon.
10/10 Excellent
Mohammad M
Feb 16, 2024
Mohammad M
Stayed 1 night in Feb 2024
Response from Duane on Mar 21, 2024
Great to see you enjoyed the hotel Mohammad. Wishing you safe travels
4/10 Poor
Paula
Feb 15, 2024
Paula
Response from Sahiban Singh on Feb 19, 2024
We apologize you did not enjoy your stay with us. If there are any specific areas, we can improve please let us know. We always appreciate feedback as it helps us better meet our guest's needs in the future.
8/10 Good
Beth
Traveled with group
Feb 11, 2024
Liked: Amenities
Restaurants close early
Beth
Stayed 2 nights in Feb 2024
Response from Duane on Feb 11, 2024
Thanks for staying with us Beth. Great to see you enjoyed your stay and look forward to your next stay with us.
We apologize you did not enjoy your stay with us Ali. If there are any specific areas we can improve please let us know. We always appreciate feedback as it helps us better meet our guest's needs in the future.
6/10 Okay
Aaron
Jan 30, 2024
Disliked: Staff & service
Aaron
Stayed 3 nights in Jan 2024
Response from Duane on Jan 31, 2024
Thank you Aaron for the review. If there are any specific areas we can improve please let us know. We appreciate your feedback and your business. Safe travels
Lots of homelessness and street people around asking for money, but thats downtown Winnipeg unfortunately. That has nothing to do with the hotel and they have very good security measures in place. Felt very safe there.
Richard
Stayed 1 night in Jan 2024
Response from Duane on Jan 29, 2024
Thank you Richard for your comments. We do work diligently to keep our guest safe and secure on every stay.Travel safe and look forward to seeing you again soon
Booked king room, arrived at property and they “overbooked the rooms” was changed to a queen without any notice. Very frustrating. Offered a free breakfast for the inconvenience
Kirstin
Stayed 1 night in Jan 2024
Response from Duane on Jan 29, 2024
I am sorry for the room type booking errors. We will look into what went wrong and address that immediately. I do hope you enjoyed your stay and again our apologies.
Could hear neighbours talking clearly and fire exit door was loud. Text in for room keeping to bring some supplies didn’t happen
Lynsey
Stayed 2 nights in Jan 2024
Response from Duane on Jan 29, 2024
Thank you Lynsey for your feedback. Apologize for your noise concerns and our non prompt feedback. We will work to get better and make your next experience a better one.
Thank you Kate for your business and for the great review. We look forward to seeing you again soon, and travel safe.
4/10 Poor
Chris
Jan 23, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Chris
Stayed 3 nights in Jan 2024
Response from Duane on Jan 24, 2024
We do apologize for your poor experience Chris. If there are any specific areas we can improve, please let us know. Feedback is very important to move our business forward and better meet our guest's needs. Thank you
10/10 Excellent
Geoffrey
Jan 19, 2024
Liked: Cleanliness, amenities
Geoffrey
Stayed 3 nights in Jan 2024
Response from Duane on Jan 19, 2024
Thank you Geoffrey for the great review. Happy to see you enjoyed your stay and look forward to your next visit to our fair city. Safe travels
8/10 Good
Kelli
Jan 17, 2024
Kelli
Stayed 1 night in Jan 2024
Response from Duane on Jan 18, 2024
Thank you Kelli for staying with us and for letting us know about your stay. Keep warm and look forward to seeing you again.
10/10 Excellent
Candice
Jan 13, 2024
Candice
Stayed 1 night in Jan 2024
Response from Duane on Jan 14, 2024
Thank you Candice for staying with us and taking the time to review your stay. Great to see you enjoyed your time with us and we look forward to seeing you again
Perfect place to stay if you attending a Jets hockey game.
Tricia
Stayed 2 nights in Jan 2024
Response from Duane on Jan 12, 2024
We are happy to see you enjoyed your stay with us Tricia. Trust you were cheering on our Winnipeg Jets! With the hotel attached to the arena via skywalk it sure is handy! Thank you for your business