Having high expectations of the Fairmont having never stayed in one I was a bit appalled. The bed had dirty sheets. Room felt a little dated. This is appalling for a hotel of this caliber. I will never stay in Fairmont again I will stick with Hiltons.
Comment from Hotel Management
Sep 14, 2016 by Drew Fisher, General Manager, Hotel Management
We're so sorry to hear you didn't enjoy your stay at the hotel. Although this situation was an anomaly and certainly not our standard practice, I certainly appreciate your frustration and regret that it affected your ability to relax and enjoy your time. Please be assured that we have conducted a thorough review and have put measures in place in an effort to minimise the chance of such situations occurring in the future.