Ratings based on 159 Verified Reviews

3.8 out of 5
82% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
Great location, to where we needed to be for the weekend. It's in close proximity to grocery stores.
Comment from Hotel Management
Feb 14, 2017 by suzannecave@shaw.ca, Hotel Management
Thank you for your review. We are so pleased you enjoyed your stay. Thank you for staying with us and we hope to see you soon.
1 out of 5
by A verified traveler from ottawa, on

Old hotel needs upgrade

Posted Jan 24, 2017
Leaky ceiling in first room. Not sure how housekeeping missed that! Second room was average. Sink and bathtub did not drain water and venting / heating was noisy. Good bed was only redeeming quality. The old hotel needs a serious upgrade.
Comment from Hotel Management
Jan 26, 2017 by suzannecave@shaw.ca, Hotel Management
We are so sorry to hear that your room had occurred problems. We have maintenance checking rooms daily as the hotel is undergoing renovations. Thank you for letting us know as we appreciate any kind of feedback. We are pleased that you had a comfortable bed.Thank you for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler

room

Posted Jan 11, 2017
They locked our door and they only way out is from outside a walk all the way around ... that sucks ... you have to get dress with jacket on just to have breakfast ... also because of the outside door the room was very very cold... we keep the heating lamp on just to warm up the bathroom ... your sitting on a cold toilet .. what sucks
Comment from Hotel Management
Jan 13, 2017 by suzannecave@shaw.ca, Hotel Management
We are sorry to hear about your experience with the outside door. Unfortunately, when you use the outside door it automatically locks behind you and opening and closing the door will bring in cold air. The door you entered into your room with upon check- in is the main door to access all parts of the hotel. The outside door is for emergency use only. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Our stay

Posted Dec 31, 2016
Good stay. Nice pool. Pet friendly Overall a great stay
Comment from Hotel Management
Jan 3, 2017 by suzannecave@shaw.ca, Hotel Management
Thank you for the wonderful review. We are so pleased that you have a good stay and enjoyed our tropical pool area. Thank you for staying with us and we hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2016
Room was great. Staff as well. Food not the best though.
Comment from Hotel Management
Dec 27, 2016 by suzannecave@shaw.ca, Hotel Management
Thank you, We appreciate your great comments and review. We hope to see you again soon !
5 out of 5
Recommended
for Everyone
by A verified traveler

I'm a regular

Posted Dec 4, 2016
Usually happy with my stay. Love the pool area, it has a tropical feel and is always clean. On site restaurant/ lounge. Friendly staff. Reasonable rate. The only thing that could be improved is the cable- many channels unavailable.
Comment from Hotel Management
Dec 5, 2016 by suzannecave@shaw.ca, Hotel Management
Thank you for your review. We are so pleased that you enjoyed our tropical pool area, friendly staff and restaurant. We apologize for the channels that were not available to you. Thank you for staying with us and we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value

Posted Dec 3, 2016
Great hotel. Nice pool area. Best rooms for the price !
Comment from Hotel Management
Dec 5, 2016 by suzannecave@shaw.ca, Hotel Management
Thank you for the wonderful review. We are so pleased that you enjoyed your stay and had the opportunity of enjoying our tropical pool area. Thank you for staying with us and we hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary Ab

Great food for $$value

Posted Dec 2, 2016
Room were clean comfortable close to all amenities grocery store across street cold beer store out back would definitely go back.
Comment from Hotel Management
Dec 2, 2016 by suzannecave@shaw.ca, Hotel Management
Thank you for your review. We are so pleased that you enjoyed your stay and would definitely come back. Thank you for staying with us. We hope to see you again soon.
2 out of 5
by A verified traveler from Winnipeg, Mb

Dirty room

Posted Nov 26, 2016
Pros: Staff was nice.
Cons: Proper cleaning of rooms.
Location: Close to grocery stores and a few restaurants.
The staff was helpful and pleasant but the room was dirty. It smelled like sour air freshener that was trying to cover up a bad smell. The bathroom counters had little hairs on it and there were some sort of bug eggs on the door frame. We also found a dead bug on the sheets. Also, when walking through the front doors it smelled like marijauana which made me feel uneasy.
Comment from Hotel Management
Nov 28, 2016 by suzannecave@shaw.ca, Hotel Management
We are sorry to hear that the room was so unexceptionable and the condition of the room. We will definitely speak with our housekeeping department to fix the issues of the room. Thank you for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from AB

Good location

Posted Nov 25, 2016
Stayed there while in town for a wedding. Staff seemed unorganized. Room smelled very musty.
Comment from Hotel Management
Nov 25, 2016 by suzannecave@shaw.ca, Hotel Management
We are sorry to hear that the staff did not meet your expectations and also you were unsatisfied about the room. We will speak with the manages of both departments to rectify the problems. Thank you for staying with us.