Ratings based on 75 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Aug 30, 2016
Place was fine for business. Rooms a little tired. Bed was comfortable.
Comment from Hotel Management
Sep 13, 2016 by tom Ferrell, Hotel Management
Thank you for your 4 out of 5 Star review of the courtyard Hanes Mall. Yes this hotel is a Great Place for Business, and we do have Great New Double sided Pillow top beds. Thanks again for your kinds comments and we look forward to seeing you again soon. Tom
5 out of 5
by A verified traveler

43 anniversary trip

Posted Aug 26, 2016
Pros: Everything
Cons: Includes a continental breakfast
Location: There's mom we came for a tennis tournament Winston Salem open
Hotel was very nice and clean and the bed was great got a great night sleep .
Comment from Hotel Management
Aug 26, 2016 by Tom Ferrell General Manager, Hotel Management
Thank you for your kind comments about our Great little hotel. I am sorry that you were expecting a free continental Breakfast , but most guest prefer a Hot Cooked to Order breakfast ala Carte style. Giving them more of what they want. I am glad that you found the hotel to be clean and very nice, we look forward to your return.
4 out of 5
by A verified traveler from fairfied, ct

Clean and staff is delightful

Posted Aug 26, 2016
The Starbucks Bistro could use a little help! While the staff is lovely they just any need more training.
Comment from Hotel Management
Aug 26, 2016 by Tom Ferrell General Manager, Hotel Management
Thank you for your comments and we do have training scheduled for the week of 09/26. We look forward to your return next time you are in the area
5 out of 5
by A verified traveler from Winston - Salem NC

Nice hotel in a lovely area.

Posted Jul 17, 2016
Stopped for one night while traveling south. The room was clean and comfortable with nice amenities
Comment from Hotel Management
Aug 5, 2016 by Tom Ferrell General Manager, Hotel Management
Thank you for your kind comments about our hotel.
4 out of 5
by A verified traveler

Has a pool and the rooms are very nice.

Posted Jul 1, 2016
Was happy with my stay for the most part except for all the 10 year old baseball team kids running around unsupervised and very noisy upstairs until 1 am.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Anonymous, Thank you for your kind comments about our hotel, I do apologize for the noisy 10 year old baseball team. Any time that occurs please contact the front desk so that we may send someone up to quite them down.
3 out of 5
by A verified traveler

Nice hotel for the area

Posted May 1, 2016
Pros: Easy access to highways and other businesses.
Cons: The room layout (with king sized bed) was OK but not great. Very little counter space at sink. TV size was not large. Fridge w/out freezer.
Location: Good access to highways.
Front desk staff was very good. Good parking and accessibility.
4 out of 5
by A verified traveler from Charlotte, NC

Clean and Safe

Posted Apr 18, 2016
We really enjoyed staying at the Courtyard Marriot. We booked last minute on a Friday night after we were set in a smoking room from a hotel nearby. After the upset of the previous hotel, the Marriot was a breath of fresh air. It was comfortable and close to a great Thai restaurant.
3 out of 5
by A verified traveler

Little things matter

Posted Apr 9, 2016
Pros: excellent friendly staff cleanliness excellent comfort level excellent
Cons: Needs complimentary breakfast Detailed billing should be available to ALL customers
Excellent staff Clean well supplied room Comfortable room However, 1.) I was told at check out that detailed billing was not available to me because I had reserved my room with Expedia. This was inconvenient. 2.) Their was no complimentary breakfast available although the check in staff "implied" as such to me by stating to me the hours breakfast would be served and the area breakfast would be served. However, upon going to breakfast the next morning we found a for pay restaurant with pricey menu. This forced us to travel to another fast food restaurant for breakfast delaying our trip. This room was not a "cheap" room and should have included a complimentary breakfast.
3 out of 5
by A verified traveler from Baltimore

Nice but there are better

Posted Mar 18, 2016
Pros: Pleasant staff
Cons: Free breakfast like many of their competitors.
Location: Great shopping area if that's what you like.
No free breakfast which most other places do have nowadays. Everything cost a little extra. Not for me. You can find better deals for the same cost and quality.
4 out of 5
by A verified traveler

Very Nice Hotel

Posted Mar 18, 2016
I really enjoyed my stay at this hotel. I attend a conference and the location was perfect. I loved being close to the stores as well. I was nervous about staying after reading bad reviews, but I was presently surprised with the decor of the lobby and our room. The breakfast which was included in the cost was icing on the cake!