Ratings based on 132 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
Each of the staff members we encountered were friendly and kind. They were genuine, respectful, and very helpful. I can't remember the last time I had such amazing customer service!
Comment from Hotel Management
Mar 8, 2017 by Courtyard, Hotel Management
Good Day Elena, We appreciate your feedback! We are pleased that you enjoyed your stay and we will look forward to serving you in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Wake Forest and great place to stay!

Posted Mar 6, 2017
Samantha at front desk was awesome. She took care of all our needs, gave us great tips about area and restaurant and was very accommodating!
Comment from Hotel Management
Mar 8, 2017 by Courtyard, Hotel Management
Dear Valued Guest, Thank you for taking the time to leave your feedback. Thank you for staying at the Courtyard Winston-Salem University. We are pleased to have you stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Can Walk to Wake Forest Arena

Posted Jan 30, 2017
Pros: Convenient to Wake Forest, friendly staff, nicely decorated, shower and toilet were separate from the vanity area
Cons: Offer free breakfast
Location: Within walking distance to Wake Forest arena
Great experience staying here. Super nice staff and comfortable room. Wish free breakfast was offered though. When I reserved through Expedia, it said breakfast was included, but the hotel actually does not offer that.
Comment from Hotel Management
Feb 5, 2017 by Courtyard Marriott, Hotel Management
Good Day Valued Guest, Thank you for visiting the Courtyard Marriott Winston-Salem University. We appreciate your feedback. We do not have a complimentary breakfast because there is an onsite restaurant; however, there are breakfast included packages that can be booked. We look forward to having you stay the next time that you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Excellent place to stay!! Especially if dropping your child off at Wake Forest - close to campus. Wonderful staff!
Comment from Hotel Management
Jan 28, 2017 by Courtyard Marriott, Hotel Management
Good Day, Thank you for staying at the Courtyard Winston-Salem University. Thank you for taking the time to leave feedback regarding your stay. We enjoy having Wake Forest families stay with us!
4 out of 5
by A verified traveler

Posted Dec 27, 2016 on Hotels
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Good Day, Thank you for staying at the Courtyard Winston-Salem University. Thank you for taking the time to leave feedback regarding your stay. We look forward to serving you at a later date.
5 out of 5
by A verified traveler

Clean, Nice, Safe

Posted Dec 9, 2016 on Hotels
Clean, nice, safe, and very close to Wake Forest University and downtown.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thanks so much for the 5-Star review and the nice comments. Glad you had a great stay and look forward to having you return on a future visit to Winston-Salem.
3 out of 5
by A verified traveler

Nice hotel but RIP OFF

Posted Dec 5, 2016 on Hotels
Stay was fine but the hotel does not have complementary coffee, tea or even water in the lobby! EVERYTHING is for pay. Even at breakfast time!!! That's ridiculous for a hotel of this caliber. Even hotels where you have to pay for breakfast usually have free coffee or water in the lobby.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Good Day, Thank you for staying at the Courtyard Winston-Salem University. Thank you for taking the time to leave feedback regarding your stay. Courtyard by Marriott has the Bistro Restaurant on site so the hotel does not provide a complimentary breakfast. From the Marriott. Com site, you can choose your amenities when searching for a property. If you select “free breakfast”, then you will see the hotels that do provide a complimentary breakfast.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 15, 2016
some things in room like drinking glasses were not clean