Posted Aug 25, 2016
The hotel looked nice enough on the outside. The staff was pleasant and accommodating. But the rooms were not nice. Although we asked for nonsmoking, we were overpowered by the smell of smoke when we walked into the first room we were given. We couldn't get past the door. They gave us a second room, and it smelled less of smoke, but more like some smoking had occurred that had been covered up. The bedspreads had cigarette burns in them, and the carpets were stained. We asked to be let out of our reservation and the staff graciously accommodated our request. I have no issue with the person at the desk we interacted with, just the cleanliness of the rooms.
I will say that I will probably not use Expedia again for the reason that when I needed to access my itinerary in a hurry, the links it provided did not work. Very frustrating. This has happened more than once.