Ratings based on 288 Verified Reviews

4.2 out of 5
81% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Mar 6, 2018
Pros: hotel staff was very helpful
Cons: to make sure that everything is working properly.
it was too cold in the room, because the heat unit wasn`t working that good. The phone wasnt working in the room, so I have to use my cell phone to call the front desk for extra blankets. The breakfast was good but it was too cold to eat in the restaurant area. I wanted to go swimming but the pool was getting work on.
Comment from Hotel Management
Mar 16, 2018 by Yvette, Hotel Management
Thank you for taking the time let us know about your recent stay at the Embassy Suites. I'm sorry that your recent stay was not satisfactory and appreciate your feedback. You’re a valued guest; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. Again thank you for your feedback and I hope we have the opportunity to serve you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Greensboro, NC

Nice Hotel downtown Winston Salem

Posted Feb 22, 2018
Our experience was good because our check in was easy. Parking wasn't bad at all. The location of the hotel allows for walking to many places that are in close proximity. I liked that our check out was at noon and went smooth as well. Complimentary breakfast was good too.
Comment from Hotel Management
Mar 16, 2018 by Yvette, Hotel Management
Thank you staying with us while you were visiting Winston Salem. We hope we have the opportunity to serve you in the future.
3 out of 5
by A verified traveler from Atlanta, GA

Not really maintained hotel

Posted Feb 18, 2018
While staff was nice and room was large and clean, the overall look and feel of the hotel was disappointing. Scratches on old-looking pain on the doors and dirty carpets create a feel that no-one cares. Breakfast did have a variety to select from but coffee was terrible (mostly water with no taste/smell). Downtown location means one has to park in a nearby parking garage that costs $15 extra. No valet parking either; no attempt from the stuff to help with luggage (good thing there was a cart near the entrance). Considering the (expensive) price paid, we will not be staying there again. Unless a downtown location is a must, there are other, nicer looking/less expensive hotels with a free nearby parking that does not require walking 4 flight of stairs just to get to the car.
Comment from Hotel Management
Apr 17, 2018 by Yvette, Hotel Management
I am very disappointed that you did not have a pleasant stay with us. The service issues we will use as a training opportunity with our team. However, we hope you stay with in the future to enjoy our million dollar renovation that we will be undergoing later this year. The design is sure to create the up-to-date experience you deserve. Thank you again for staying with us.
5 out of 5
by A verified traveler

Posted Jan 17, 2018 on Hotels
Comment from Hotel Management
Feb 7, 2018 by Yvette, Hotel Management
Thank you for staying with us. We hope to host you in our home again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2018 on Orbitz
Very friendly. Good location. Had a great stay. Would stay again.
Comment from Hotel Management
Feb 7, 2018 by Yvette, Hotel Management
Thank you for sharing your experience at the Embassy Suites through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at Embassy Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Winston Salem.
5 out of 5
by John

Great Customer Service

Posted Jan 3, 2018 on Hotels
We always enjoy the pool at this hotel, so we were initially disappointed that it was closed temporarily. However, they offered a nice substitute pool at the Marriott across the street (via sky bridge). This is an example of how this hotel is always going the extra mile to make the guests happy and comfortable.
Comment from Hotel Management
Feb 7, 2018 by Yvette, Hotel Management
Thank you for sharing your experience at the Embassy Suites. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Embassy Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Winston.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
Stayed for NYE to enjoy Area Restaurant and Attend Party. From the Minute we Checked in until we had out cooked to Order Breakfast.... The staff and facilities were great. definitely will go back.
Comment from Hotel Management
Feb 7, 2018 by Yvette, Hotel Management
Thank you for sharing your experience at the Embassy Suites. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Embassy Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Winston.
5 out of 5
Recommended
for Everyone
by A verified traveler from Smith Mtn Lake,, Xa

Very nice hotel with excellent location

Posted Dec 2, 2017
Great hotel for women traveling alone or in a group. Very safe environment with parking deck attached to hotel, onsite grille and bar as well as pool & fitness facility: Also full buffet breakfast included. Wonderful staff and many restaurant options within easy walking distance. Easy access from interstate.
5 out of 5
by Willie a

I'll be back!

Posted Nov 28, 2017 on Hotels
We attended an event at the convention center, and the location was excellent.
4 out of 5
by Adam

Posted Nov 19, 2017 on Hotels
Great hotel.