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Reviews of Embassy Suites Hotel Winston-Salem

3.5 out of 5
Embassy Suites Hotel Winston-Salem
460 N Cherry St, Winston-Salem, NC

Reviews

7.2

Good

Rating 10 - Excellent. 325 out of 888 reviews" "
Rating 8 - Good. 199 out of 888 reviews" "
Rating 6 - Okay. 125 out of 888 reviews" "
Rating 4 - Poor. 115 out of 888 reviews" "
Rating 2 - Terrible. 124 out of 888 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jaime, THOMASVILLE

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was unwelcoming. The elevators had food all over the floors that never was cleaned. The hall carpets were dirty & walls had huge hunks taken out of them. There was pink slime on the shower walls. We've stayed at many Embassy Suites & this hotel had the worst manager's reception (small drink selection & bags of cheddar chex mix) & morning breakfast. At 8:30, the juice machine didn't work, food was not out/all over the floor, noone was attempting to put anything out so we left & ate on the road. It was conveniently located to many shops & restaurants. The bed was very comfortable. For the price that we paid for the night, it's a shame that they don't do more to live up to the Embassy Suites standards.
Stayed 1 night in Mar 2024

4/10 Poor

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
House keeping did not come to our room, the person was cleaning the room next to ours when we left to go shopping and we took the do not disturb down. The hotel needed to be restored.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brittany

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Smooth check in, nice staff
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Sungmin

Liked: Staff & service
Good
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and consumer service
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Robert

Stayed 1 night in Dec 2023

8/10 Good

Juan

Stayed 1 night in Dec 2023

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel staff was great
Stayed 1 night in Dec 2023

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and service was excellent. However, there is a fire station nearby and if you get a room with the street view, the siren noise is very noticeable. Also, the parking garage is managed by another company and if you have issues with the gate or ticket, the hotel staff gives you a number to call. Overall, it's a great place to stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

Marty

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing is out of your control. Lots of sirens going by . But you can't control that.
Stayed 2 nights in Nov 2023

4/10 Poor

Tomeka

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Poor Customer Service
The room we had appeared to be not quite thoroughly clean. Dirty blankets, dirt and hair in corners of bathrooms, rusted tub, peeling and patched up ceilings, lady bugs etc. Sunday morning breakfast Dec 3rd@ 8am. The omelette grille operator (green shirt) was very unpleasant, rude with an attitude, not greeting customers etc. Leaving my spouse furious with him upon his interaction with him as being a guest at the hotel while trying to place his breakfast order. As a Hilton honors guest. I was disappointed with the customer service more than anything. Embassy Suites has always been our family’s top choice to stay when traveling due to customer service, comfort, cleanliness and guest breakfast. However, this was probably the worst experience we received from an Embassy Suites stay at your Downtown Winston- Salem, NC Location.
Stayed 1 night in Dec 2023

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
6 min to everywhere!!
It was fine. No pool A great location downtown
Stayed 3 nights in Nov 2023

10/10 Excellent

Chuck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here and won't be our last. It's always a safe, convenient and clean place to stay. The customer service is great.
Stayed 1 night in Nov 2023

2/10 Terrible

SKYLER

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hated the interior room I asked to get moved at least 5 times. Couldnt sleep for 4 nights because of the light and the elevator noise all night. Horrible experience.
Stayed 4 nights in Nov 2023

8/10 Good

Carrie

Liked: Staff & service, property conditions & facilities, room comfort
Overall Good
Great stay. Only issue was our cleaning service only replaced towels. Beds weren’t made, coffee wasn’t replaced, etc.
Stayed 2 nights in Oct 2023

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Mary F

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Joelle

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is a dump.
This hotel is a DUMP. We were in town for HPMKT so prices were sky high. The lobby is bright and remodeled, your basic regular tidy business hotel, so we thought…things quickly unraveled when we stepped into the room which smelled like it used to be a smoking suite. We had a two bedroom suite, one king bed and two queens. The shower in the king room was disgusting, mold all over. There’s no fan in the bathroom so the hinges have begun to rust. We made the mistake of pulling back the curtains and the amount of dirt, debris and cobwebs in the window was shocking. Like it had never been cleaned. The upholstery on the sofa was torn and the carpet had huge stains. The hotel is located near the police station, so it’s very loud ALL THE TIME. The only bright spot on this shanty of hotel was the complimentary breakfast. The food was a great start to the day and the staff was lovely and kind. There’s a Marriott right across the street and I wish we’d stayed there.
The filthy windows.
This hotel is 30 minutes from the furniture capital of America.
I felt like I needed a shower after my shower.
Seriously? Hilton?!
Stayed 5 nights in Oct 2023

4/10 Poor

Rodney

Business traveler
Disliked: Staff & service
Front desk evening team rude and lazy. Called down several times around 8:30pm. Phone rang about 30 times each call, only to be answered by rude front desk people. I requested towels, waited 45 mins only to call back out on hold and then be told I have to come down and get them myself in an unapologetic tone. Filed a complaint but nothing was done to accommodate my terrible experience with that team. Rooms also smelled musty and are in need of an update. The bar staff and breakfast teams were great. Positive attitudes and very friendly and accommodating. In particular the bartender and the guy who makes the omelette. It’s terrible that the front desk team (evening crew) dampened my experience in addition to the room quality.
Stayed 2 nights in Oct 2023

6/10 Okay

Mahnoush

Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Jonelle

Stayed 1 night in Sep 2023

10/10 Excellent

Kerry

Stayed 1 night in Oct 2023

2/10 Terrible

Mindy, Oak Ridge

Traveled with family and small children, Traveled with group
Disliked: Staff & service, property conditions & facilities
The girl who checked us in was very rude and unhelpful when we asked her a question. We have never been to this area and have no clue about what is around us or where to park. The parking was $25 not $15 like in the description of the hotel. Hazel the front desk person who checked us in needs a
Stayed 1 night in Sep 2023

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a good time
Stayed 2 nights in Sep 2023

8/10 Good

Josh

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Bryce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel great service
Stayed 1 night in Sep 2023

2/10 Terrible

Elaine

Liked: Cleanliness
Disliked: Staff & service, room comfort
Big disappointment!
Hot tub was broken the pool was freezing the desk clerk and bartender were absolutely not friendly acted as if we were a burden rather than even crack a half smile..breakfast staff were great..no room service menus terrible selection of bar drinks ... having to pay 20$ a day to park in a shared garage is ridiculous!
Stayed 1 night in Aug 2023

6/10 Okay

Tori

Liked: Cleanliness, property conditions & facilities
My room wasn’t ready when I arrived after 4pm. I was not notified when it was ready. I happened to come back and ask at 6:45 and it was ready. The staff was friendly and the breakfast/happy hour was nice
Stayed 1 night in Aug 2023

4/10 Poor

Lissette

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

PEDRO

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t ready until 3pm, shower curtain had a blood like liquid splattered, fridge wasn’t cooling properly, room was dusty and slightly muggy. Hotel needs a renovation. Definitely not expected this from Embassy
Stayed 3 nights in Aug 2023

2/10 Terrible

MARISOL

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This was a horrible experience due to how we were treated by staff. We were falsely accused of smoking in the room. The staff was rude when we told them this was impossible as I have an infant. We were locked out of room because the room was checked out a day earlier than we when were checking out. Several times different staff members and other guests had keys and tried to get in our room with out any forwarning. Dania the front desk manager called my elderly mother a liar and was completely rude and not helpful when I told her my room key didn’t work. Dania and the treatment by her staff mocking us reunited our stay and my husband and I were celebrating our 20 year anniversary and it was ruined.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
The staff is so friendly and very helpful. Everyone says hello and greets you with a smile. Breakfast is delicious and has lots of options. The room was very roomy and comfortable. Great price for everything.
Stayed 1 night in Aug 2023

10/10 Excellent

Helen

Stayed 1 night in Aug 2023

2/10 Terrible

Derrick

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Over all staff at front desk unprofessional, stayed 3 days no room service, unclean room. Made requests
Stayed 3 nights in Aug 2023

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cycling Weekend
Was in town for the Gears & Guitars event. The hotel was located in the perfect location to get to and from the event.
Stayed 2 nights in Aug 2023

8/10 Good

Charles

Stayed 1 night in Aug 2023

8/10 Good

Ivonne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Center court
Disappointed that we were unable to actually gey someone on phone foe service call. We had to try and tighten toilet seat, no extra towels and hideous water stain crusty line over bedroom in Room #206
Stayed 2 nights in Aug 2023

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome hotel! Stayed here for an overnight with friends-very walkable area, nice lounge/bar, and…surprise they offered 2 free drinks at the bar and free delicious breakfast. Very affordable room too. We will stay here again!
Stayed 1 night in Aug 2023

10/10 Excellent

Ivelisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myesha was great in making sure my stay was comfortable. The kitchen crew Ms. Sandra was excellent too. Thanks for a nice experience.
Stayed 3 nights in Jul 2023

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

ernestine

Business traveler
Disliked: Staff & service
Disappointed
The hotel was clean but the beds were uncomfortable. Noise level from other residents were loud throughout the night. We asked for extra towels and pillows which never came. There are no windows to see outside view in the rooms. It felt much like being inside of a cave.
Stayed 3 nights in Jul 2023

8/10 Good

Thenes

Business traveler
Liked: Property conditions & facilities, room comfort
Good Experience
Good Experience
Stayed 3 nights in Jul 2023

8/10 Good

Maggie

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I only stayed two nights but the room was not clean and properly supplied with sheets towels for a suite accommodations for 5. Need more staff
Stayed 2 nights in Jul 2023

4/10 Poor

Taunia

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2023

6/10 Okay

Cris

Business traveler
Disliked: Cleanliness
When I arrived I was told there was not a room for me despite making a reservation months ago. The issue was corrected only after I mentioned that I was a Hilton Honors member. My room door did not close properly, I spent an entire day defrosting the refrigerator so I could use it and when I opened the curtains there were multiple spiders and spider webs that had been there for a long time. I reserved 4 rooms and one of the other groups ended up walking in on someone else and had to move rooms. The scheduling was incredibly disorganized and I heard several others that were staying there had the same experience of walking in on someone else or somebody trying to get into their room. I would not choose to stay here again.
Stayed 3 nights in Jul 2023