Ratings based on 235 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Bound Brook,NJ

The perfect place to relax

Posted May 14, 2017
We stayed at the Fairfield Inn because it's pet friendly. We were in Winston - Salem visiting our son. We went out mostly during the day coming back every evening to a clean room with comfortable beds was perfect. Waking up every morning for a complimentary breakfast was wonderful. Staff was extremely friendly and accommodating.
Comment from Hotel Management
May 17, 2017 by Rebecca R, Hotel Management
Thank you Evelyn! We are happy to hear that you had a wonderful stay. Safe travels!
3 out of 5
by A verified traveler

Suitable

Posted May 1, 2017
Pros: The staff was very nice and responded quickly to requests.
Cons: The room, while appearing clean did have a few ants. The staff responded to the issue once they were notified - but this was still disturbing.
Location: It's right at Hanes Mall - so lots of convenient restaurants.
My stay was ok. There was amble parking, and the staff was very friendly. However, I would have preferred a larger work out facility. The gym is minuscule and had limited options for working out. There were some general maintenance issues that could have been improved - bathroom light blew on my last morning there. A few small ants in the room - this was addressed immediately.
Comment from Hotel Management
May 1, 2017 by Rebecca R., Hotel Management
Thank you for your feedback. We apologize for the ants in your room. We routinely treat our hotel for pests, and ants can be an issue for all hotels when other guests do not properly store food. We do our best to quickly remedy the situation though as soon as it arises. Thank you for letting us know, and we hope to see you again the next time you visit our area. Safe travels!
5 out of 5
by A verified traveler

Posted Apr 13, 2017 on Hotels
Just Awesome Customer Service was Excellent.
Comment from Hotel Management
Apr 20, 2017 by Rebecca, Hotel Management
Thank you for the five star rating!
5 out of 5
by Lorraine

Great place to stay

Posted Apr 4, 2017 on Hotels
Great place to stay. Clean room. Good breakfast.
Comment from Hotel Management
Apr 11, 2017 by Rebecca, Hotel Management
Thank you Lorraine for the five star rating! Safe travels!
4 out of 5
by A verified traveler

Nice place for a weekend stay.

Posted Mar 27, 2017 on Hotels
Staff was very kind and courteous. Out room and the hotel were well kept and clean. Great central location. The only issue was our air conditioning didn't seem to be functioning properly. We had to turn it WAY down to get it cool. That said, I'm sure if we alerted the staff they would've fixed it. Overall, great place to stay for a weekend.
Comment from Hotel Management
Apr 11, 2017 by Rebecca, Hotel Management
Thank you for taking the time to review your stay! We will be happy to assist you with anything you need the next time we see you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 24, 2017
The hotel was nice and clean with very friendly staff at the desk. The room was nice and clean. Good location.
Comment from Hotel Management
Mar 25, 2017 by Rebecca R, Hotel Management
Thank you! Please come again soon!
5 out of 5
by clarice

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 25, 2017 by Rebecca, Hotel Management
Thank you Clarice for the five star rating!
4 out of 5
by Kimberly

Posted Mar 20, 2017 on Hotels
The only complaint. We couldn't get the WiFi to connect.
Comment from Hotel Management
Mar 25, 2017 by Rebecca, Hotel Management
Thank you Kimberley. We apologize for the inconvenience this caused you, and hope to see you again soon.
5 out of 5
by Tremaine

perfect place and location

Posted Feb 14, 2017 on Hotels
The stay was great for the price..
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you Tremaine for the 5-Star Review! We are glad you found us to be of great value! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2017
Pros: Location, staff, breakfast.
Location: Near the medical center, shopping and attractions.
Nice hotel, perfect for our medical visits. Consistently as expected giving us the comfort of not worrying about unexpected or disappointing issues.
Comment from Hotel Management
Feb 8, 2017 by Rebecca R., Hotel Management
Thank you! We are happy to hear that you enjoyed our great location and friendly staff. Safe travels!