Terrace/patio

Reviews of Hampton Inn & Suites Winston-Salem/University Area, NC

2.5 out of 5
Hampton Inn & Suites Winston-Salem/University Area, NC
309 Summit Square Blvd, Winston-Salem, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 501 out of 795 reviews" "
Rating 8 - Good. 211 out of 795 reviews" "
Rating 6 - Okay. 53 out of 795 reviews" "
Rating 4 - Poor. 16 out of 795 reviews" "
Rating 2 - Terrible. 14 out of 795 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was lovely. My mom and I were visiting. The breakfast was good. The room was clean and the staff was friendly. Ryan was great!! Very accommodating. Would stay here again.
Stayed 1 night in Apr 2024
Response from Kirby Kelly-AGM on Apr 15, 2024
Thank you for taking time to complete the survey for your stay with us. I am very happy to see that you enjoyed your stay with us. I hope that you all will come back in the near future.

8/10 Good

Tammy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, service, and staff were absolutely great. My only dissatisfaction was the expense of the room. Accommodations were second to none.
Stayed 1 night in Apr 2024
Response from Kirby Kelly-AGM on Apr 15, 2024
Thank you for taking the time to complete the survey for your stay with us. We do appreciate your feedback. Please come back and see us at your earliest convenience.

10/10 Excellent

DEIDRE, READING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonderful woman who helps serve breakfast was absolutely amazing!! She was so welcoming and made sure we had everything we needed. All of the staff were amazing and our room was beautiful!!
Stayed 3 nights in Apr 2024
Response from Kirby Kelly-AGM on Apr 15, 2024
Thank you for expressing your sincere thanks to the Breakfast Host. We are grateful to have her as part of our team. I will be sure and mention your heartfelt thanks to her during your visit. Have a wonderful day.

10/10 Excellent

kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a number of times over the years and there are never any surprises. It is well maintained, clean, the breakfast is good and has a variety of options. The beds and pillows are comfortable and the staff is very friendly.
Stayed 1 night in Apr 2024
Response from Kirby Kelly-AGM on Apr 15, 2024
Thank you Kimberley for such a great response to your stay with us. We are always happy to hear such a positive impact from our guests. We look forward to your next visit with us.

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located near anything you need. Comfortable and clean. Thanks
Stayed 1 night in Mar 2024
Response from Jeffrey W. on Mar 25, 2024
Thank you, Amelia! Truly appreciate your review and we are glad we exceeded your expectations. We look forward to accommodating you on your next visit to our area.

8/10 Good

Allison

Traveled with family and small children
Disliked: Staff & service
We stayed here on our travels to South Carolina. Rooms were spacious and beds were comfortable. Areas in the bathroom were visibly dirty. We chose this hotel because contential breakfast was included, but options were very limited. Overall an average experience.
Stayed 1 night in Mar 2024
Response from Jeffrey W. on Mar 22, 2024
Dear Allison, thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

8/10 Good

Dino

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to vene
Stayed 2 nights in Mar 2024
Response from Jeffrey W. on Mar 11, 2024
Thank you for the wonderful review, Dino. We are glad you enjoyed your stay with us and we look forward to your next visit.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Mar 2024
Response from Jeffrey W. on Mar 11, 2024
WOW Wayne! We truly appreciate your taking the time to leave us a review. We look forward to seeing you again soon.

10/10 Excellent

Joseph, Manteo

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable room at a reasonable cost. Plenty of dining options close by.
Stayed 1 night in Mar 2024
Response from Jeffrey W. on Mar 6, 2024
Wow Joseph! Thank you for sharing your thoughts on our property. We appreciate your feedback and look forward to your next visit.

8/10 Good

Norman

Liked: Staff & service, property conditions & facilities
Liked: 1. Breakfast buffet, esp. eggs, sausage, potatoes, good arabica coffee. 2. Staff friendly. 3. Room spacious and well furnished. 4. Everything functioned. 5. Very near numerous eateries and Wal-Mart. Didn't like: 1. Substance on wall next to toilet which appeared to be dried urine was never cleaned, despite my bringing it to front desk's attention. 2. Parking spaces are extremely narrow.
Stayed 4 nights in Feb 2024
Response from Kirby Kelly-AGM on Feb 22, 2024
Thank you Mr. Norman for taking the time to complete the survey for your stay with us. I am very happy to see that you enjoyed your stay. Please come back and see us at your earliest convenience.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024
Response from Jeffrey W. on Feb 19, 2024
Thank you, Brandon, for the wonderful review. We hope to see you again soon so we can exceed your expectations!

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very quiet rooms
Stayed 2 nights in Feb 2024
Response from Jeffrey W. on Feb 7, 2024
Dear Cassie, thank you so much for the wonderful review! We are glad to see you enjoyed your stay with us and look forward to seeing you again soon!

8/10 Good

Mackenzie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kirby Kelly-AGM on Feb 7, 2024
Thank you for taking the time to submit a survey for your stay with us. I hope that you will come back and see us at your earliest convenience.

10/10 Excellent

CORY, durham

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast on point. The night staff on point, the morning staff on point. I stayed the weekend again!!!!
Stayed 2 nights in Feb 2024
Response from Jeffrey W. on Feb 6, 2024
WOW Cory! It is amazing to see how much you enjoyed your stay. I hope we have the opportunity to serve you again soon.

8/10 Good

Marian, Allison Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jeffrey W. on Jan 30, 2024
Thank you so much for the great review!

10/10 Excellent

Molly Marie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeffrey W. on Jan 23, 2024
Hi Molly Marie! Thank you so much for the wonderful review. We appreciate your feedback and look forward to exceeding your expectations again on your next visit.

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Friendly check in. Hotel was clean and located conveniently to food and highway.
Stayed 1 night in Jan 2024
Response from Jeffrey W. on Jan 19, 2024
Dear Stephanie, Thank you so much for the wonderful review. It is extremely pleasing to hear that our goal to exceed your expectations was met. We look forward to your next visit!

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jeffrey W. on Jan 15, 2024
Thank you for staying with us, and we hope to have an opportunity to serve you again.

10/10 Excellent

Tenice

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Thanks blue
The stay was great in room 417 nothing to complain about at all. The gentleman named Blue at the front desk was great and took care of us for our entire stay with patients of answering all of our questions and we promised him that as long as the customer service is from him or employees like him we will use this hotel every time we come back to NC from FL, thank you blue we will see you in two months you are greatly appreciated.
Stayed 2 nights in Jan 2024
Response from Jeffrey W. on Jan 15, 2024
Dear Tenice,I am always very happy when a guest contacts us about the wonderful service they have received. As soon as I received your comments, I immediately forwarded them to my team. I will let Sabrina know what a great job she has done, and also ensure she is recognized for her efforts.Once again, thank you for taking time to for feedback. I value you as our guest and hope to have you as a customer again very soon.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Jsjdjd
Stayed 1 night in Jan 2024
Response from Jeffrey W. on Jan 15, 2024
Thank you for staying with us, and we hope to have an opportunity to serve you again.

10/10 Excellent

LINDA, MINERAL WELLS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeffrey W. on Jan 15, 2024
Thank you for staying with us, and we hope to have an opportunity to serve you again.

10/10 Excellent

Alfredo

Stayed 3 nights in Jan 2024
Response from Jeffrey W. on Jan 9, 2024
Dear Alfredo,Thank you for taking the time to submit a review! We appreciate your time and look forward to your next visit. So glad we met and exceeded your expectations.

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice to have fresh water available to guests. Also some biscuits and gravy would be so perfect!!!!
Stayed 3 nights in Jan 2024
Response from Jeffrey W. on Jan 9, 2024
Thank you for your feedback – we’re sorry your breakfast didn’t live up to your expectations. We appreciate your suggestions and will share them with our kitchen staff and servers whose goal is to serve our guests fresh, tasty, healthy meals. On your next visit to our area, we hope you’ll give us another opportunity to provide you with the excellent food, service and hospitality we’re known for.

10/10 Excellent

CORY, durham

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady cooking breakfast was friendly, helpful, and vwry sweet i will be back
Stayed 2 nights in Jan 2024
Response from Jeffrey W. on Jan 9, 2024
Dear Cory,I could not have said it better myself! Thank you so much for the stellar review and we look forward to seeing you again soon.

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness
Expected more from a Hilton
My stay was just passing through. The room was ok. It seemed clean. However, the heat did not warm up and the temp dropped to 27°. I hope this hotel has more than a heat pump. More disappointingly was the breakfast or lack thereof. Everything was empty. The case for the muffins-empty. The basket for fruit-empty. The refrigerator for yogurt, milk, etc-empty except for 2 cartons of milk. No oatmeal option either. The "corner shop" to purchase things was 80% empty. I expected more from this hotel. I came from a hotel that I stayed in during Christmas. Everything was fully stocked so no excuses of "the holiday". I doubt I would stay here again.
Stayed 1 night in Dec 2023
Response from Jeffrey W. on Jan 5, 2024
We apologize for the inconvenience you experienced while staying with us.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeffrey W. on Jan 2, 2024
WOW Maureen! Thank you for such the amazing review! Glad you were able to enjoy your stay.

10/10 Excellent

madison

Traveled with group
Liked: Amenities
Great place
Stayed 1 night in Dec 2023
Response from Jeffrey W. on Jan 2, 2024
Dear Madison,I couldn't have summarized it better myself. Thank you for the wonderful reveiw.

8/10 Good

Mario

Stayed 1 night in Dec 2023
Response from Jeffrey W. on Jan 2, 2024
Dear Mario, Thank you for taking the time to complete a review. We appreciate all of the feedback we receive from our guests and apologize for any inconvenience you may have experienced. Please don't hesitate to let us know more about how we can help make your next stay better.

10/10 Excellent

Nyla

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jeffrey W. on Jan 2, 2024
WOW Nyla! Thank you for such the amazing review! Glad you were able to enjoy your stay.

10/10 Excellent

Ronald

Traveled with family
Quick stay. Very satisfied
Check in took less than two minutes and the gentleman was very friendly and welcoming. Our room was clean and comfortable. Breakfast was warm and fulfilling. The attendant was very friendly. All and all my family and I stayed overnight on Christmas. Interacted with three staff members and found them all to be kind and friendly. I doubt I will be I. Town again but would definitely return.
Stayed 1 night in Dec 2023
Response from Jeffrey W. on Jan 2, 2024
I could not have said it better myself! Thank you so much for the stellar review and we look forward to seeing you again eventually! (even if its just to stop and say hello)

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean looking around the hotel. Room was so spacious and nice!
Stayed 1 night in Dec 2023
Response from Jeffrey W. on Dec 20, 2023
Dear Ruth,Thank you so much for the great review! Everything that you have stated is absolutely correct. Thanks again for your support and we sure hope to see you again sooner than later my friend.

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Jeffrey W. on Dec 20, 2023
Dear SusanI could not have said it better myself! Thank you so much for the stellar review and we look forward to seeing you again soon.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeffrey W. on Dec 5, 2023
WOW Patrick! Thank you for such a wonderful reveiw!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff loved the cookie
Stayed 3 nights in Nov 2023
Response from Jeffrey W. on Dec 5, 2023
Lisa, thank you so much for taking the time to write a review. Your comments are valuable to the growth of our team. So glad you were able to enjoy a cookie and that our team was the most memorable part of your stay. We look forward to your next visit!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 2 nights in Nov 2023
Response from Kirby Kelly-AGM on Nov 30, 2023
We are very happy to see that you had a nice stay during your visit with us. Thank you for taking the time to submit the survey. We hope that you will come back again.

10/10 Excellent

leena

Stayed 1 night in Nov 2023
Response from Jeffrey W. on Dec 20, 2023
Dear Leena, I could not have said it better myself! Thank you so much for the stellar review and we look forward to seeing you again soon.

10/10 Excellent

Sharon

Traveled with family
I liked everything about my stay. Personnel very pleasant and helpful. Breakfast was good and my room was great
Stayed 3 nights in Nov 2023
Response from Kirby Kelly-AGM on Nov 30, 2023
Thank you for taking the time to complete the survey for your stay with us. I am very happy to see that you had a nice stay during your visit.

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy sleeping arrangements
The staff was super nice and accommodating, but the herd of cattle that stayed on our floor kept us awake throughout the night. I feel like there’s no way the staff didn’t hear what was going on. That why I have only 4 stars.
Stayed 1 night in Nov 2023
Response from Jeffrey W. on Nov 22, 2023
Dear Denise, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you were not fully satisfied with the accommodations received, but pleased to see the staff was a highlight of your stay. We hope you give us a chance in the future to show you how great our hotel is.

2/10 Terrible

Michael

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The beds are dirty. Filthy all around.
Stayed 2 nights in Oct 2023
Response from Jeffrey W. on Nov 17, 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you were not fully satisfied with the accommodations received. We hope you give us a chance in the future to show you how great our hotel is.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jeffrey W. on Oct 30, 2023
Dear Susan, Thank you so much for the great review! And thank you for your support. We sure hope to see you again sooner than later my friend.

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jeffrey W. on Oct 28, 2023
Dear Peggy,Thank you for staying with us and leaving review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very nice location
This was a very nice hotel in a great, safe location. The check-in staff, including Blue, were super friendly and made us feel very welcome. The check-out staff were equally as friendly. The breakfast and breakfast area were very inviting. Our room was very comfortable and quiet. We will come back here when we are back in town.
Stayed 2 nights in Oct 2023
Response from Jeffrey W. on Oct 24, 2023
Dear Denise,I could not have said it better myself! Thank you so much for the stellar review and we look forward to seeing you again soon.

6/10 Okay

Audrey

Traveled with group, Business traveler
Liked: Staff & service, amenities
I liked the friendliness of the Staff. Kirby went beyond to see that my accommodations were handled in house. I was unaware that pets were allowed and that was a downer.
Stayed 3 nights in Oct 2023
Response from Jeffrey W. on Oct 24, 2023
Hi Audrey, Thank you for the review. We appreciate the feedback that we receive as this is crucial for us to improve the products & services that we offer. I am glad Kirby was able to take care of your accommodations. We look forward to making your next visit an even better experience.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for anyone visiting Wake Forest University. It was less than a 10-minute drive to campus.
Stayed 3 nights in Oct 2023
Response from Jeffrey W. on Oct 24, 2023
Thank you so much for the great review! Everything that you have stated is absolutely correct. Whenever you decide to head back to our area, please give us a call. Thanks again for your support and we sure hope to see you again sooner than later my friend.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jeffrey W. on Oct 24, 2023
Thank you Gregory for the stellar review! It is so glad to see that you enjoyed you stay. hope to see you again soon.

4/10 Poor

David

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Buggy
One room had a cockroach . Ugh not good . Hotel to credit for one night . Should have credited for 3.
Stayed 4 nights in Oct 2023
Response from Jeffrey W. on Oct 24, 2023
Dear David,We apologize for the very unfortunate experience that you had at our hotel. Our guests’ health, safety, and comfort is extremely important to us and we focus a great deal of our time and attention on them. We work closely with a professional pest control company to address and correct any pest situation that might occur. We have shared your comments with our staff and promise the situation has been successfully addressed.

6/10 Okay

Resham

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
They didn’t clean rooms when I called they said will do it tomorrow I stayed 4 days they cleaned twice after phone calls.we need towels in the room they said i should come and get it. I leave to my work 7 am come back 9.30 at night and should worry about bringing towels.
Stayed 4 nights in Oct 2023
Response from Jeffrey W. on Oct 18, 2023
Dea Resham,We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one and your satisfaction is important to us. We hope you’ll give us another opportunity soon to make your stay the best it can be.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot for a business trip
Stayed 4 nights in Oct 2023
Response from Kirby Kelly-AGM on Oct 12, 2023
Thank you for taking the time to complete the survey for your stay with us. I am very happy to see that your stay was a successful one. Please come back and see us at your earliest convenience.

10/10 Excellent

Terence

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Very clean room.
Stayed 1 night in Oct 2023
Response from Jeffrey W. on Oct 9, 2023
Dear Terence,Thank you for such the wonderful review. We are truly glad you were able to enjoy your stay. We try to make sure every guest has the same experience as you did, so we thank you for taking the time to let us know how we did. See you next time!

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Hampton was--jn a word--unremarkable. The room was clean. The bed was predictably bouncy and soft. The toilet tissue was cheap, Scott-like quality. The coffer maker probably cost $4 and the coffee $.40/cup. Small TV, loud AC/heater. For $120 it would be what was expected. But this room was $195 (all in). The "free hot breakfast" was the usual waffle-you-make and eggs-you're-not-sure-who made. Safe area; relatively quiet; close to the beaten path. "Good" by not great.
Stayed 1 night in Oct 2023
Response from Jeffrey W. on Oct 9, 2023
Dear Terry,I apologize we were unable to WOW your during your stay with us. We look forward to creating memorable experiences with each and every guest, and I am sorry it seems we did not achieve this with you. However, we take each and every comment and feedback to heart and have plans to make some changes regarding those items you addressed in 2024. I hope the next time you visit (after mid 2024) that your stay will be GREAT. I look forward to hearing your feedback next time.Thank you again, for taking the time out of your day to complete a review and let us know how we are doing.