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Reviews of Hampton Inn Winston-Salem Hanes Mall

2.5 out of 5
Hampton Inn Winston-Salem Hanes Mall
1990 Hampton Inn Ct, Winston-Salem, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 992 reviews" "
Rating 8 - Good. 221 out of 992 reviews" "
Rating 6 - Okay. 41 out of 992 reviews" "
Rating 4 - Poor. 20 out of 992 reviews" "
Rating 2 - Terrible. 11 out of 992 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jean Philippe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff and Warm Welcome!
Stayed 1 night in Apr 2024

8/10 Good

Tiann

Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable and welcoming. Great location for my business.
Stayed 3 nights in Apr 2024

4/10 Poor

Jessica

Business traveler, Traveled with partner
Liked: Property conditions & facilities
There were ants at breakfast bar in some of the food canisters. Some guests received fresh fruit but I was told it wasn’t available. Tops of the oatmeal was handled very poorly by guest & placed back on the oatmeal. A false fire alarm at 8am which forced us outside in the cold rain by a rude cafeteria worker. This used to be my favorite hotel when we come to visit Winston but I’ll never visit again. Very disappointed.
Stayed 2 nights in Apr 2024

8/10 Good

Marianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Will definitely stay there on my next visits.
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best hotel stay ive ever experienced! We travel a lot for Nascar races and ive seen some pretty disgusting places. This hotel was the best! Clean, friendly, kind staff. Amazing breakfast! Just all around 10/10 WOULD RECOMMEND
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very accommodating.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for sharing this great review of our Hampton Inn by Hilton Winston-Salem Hanes Mall, Paul! We win awards for our friendly service and are thrilled you enjoyed our hospitality.

8/10 Good

Eric

Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Traveled with partner
It was very clean
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for sharing this great review of our Hampton Inn by Hilton Winston-Salem Hanes Mall, Tiffany! We win awards for our friendly service and clean rooms, and we are thrilled you enjoyed your stay.

10/10 Excellent

Chadwick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most friendly staff from top to bottom of any place we've stayed. We booked the king executive suite room. It was very spacious and clean with plenty of room for visitors. Loved the later check out and the breakfast seemed to stay open longer than most places.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
We love this awesome review of our Hampton Inn! We work hard to give you the best hotel experience in Winston-Salem and are so happy you enjoyed our clean and spacious rooms, free hot breakfast buffet, and friendly staff!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Britnay at check in was excellent
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for sharing this great review of our Hampton Inn by Hilton Winston-Salem Hanes Mall, Dennis! We win awards for our friendly service and are thrilled you enjoyed our hospitality.

10/10 Excellent

Odily wilson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
customer service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 14, 2024
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem and be thrilled to know how we could have been perfect for you.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and staff!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 14, 2024
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Francis

Stayed 3 nights in Feb 2024
Response from General Manager on Mar 25, 2024
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Older building but overall a good stay
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
We are so happy you had a great stay at our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Andrea

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and loved the bottled water availability.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
We love this awesome review of our Hampton Inn! We love working hard to give you the best hotel experience in Winston-Salem and are so happy you enjoyed our free hot breakfast buffet!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Debra F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you so much for sharing this perfect *10* rating of our awesome Hampton Inn Hanes Mall. We take pride in giving you the best hotel experience in Winston-Salem and are thrilled you enjoyed your stay.

8/10 Good

Danny

Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Thank you for sharing this rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem, and would love to know how we could have be perfect for you.

10/10 Excellent

Jason

Stayed 5 nights in Dec 2023
Response from General Manager on Jan 12, 2024
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

8/10 Good

Barbara

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 12, 2024
Thank you for sharing this rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem, and would love to know how we could have been a perfect *10* for you.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was quiet and room was comfortable and clean (bug-free, too). Bathtub area appeared to be newly caulked which is a plus for me. The desk staff was fantastic. Breakfast was very good and the woman in charge of the food was very attentive to cleanliness and kept the food filled.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 12, 2023
We love this awesome review of our Hampton Inn! We love working hard to give you the best hotel experience in Winston-Salem and are so happy you enjoyed our cleanliness, free hot breakfast buffet, and friendly staff at Hampton Inn by Hilton Hanes Mall!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paris and Lisa at the desk were very personalble and made us feel welcome from the time we first spoke!!! Great hospitality.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
We take a lot of pride in our Hampton Inn Hanes Mall's friendly service and are so happy you enjoyed your hotel stay in Winston-Salem.

10/10 Excellent

Lea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property was awesome from the front desk to the young ladies that cover breakfast. This entire team was smiling, happy, and seemed to genuinely enjoy their job. Shout out to Ebony at the front desk, miss Pat and Miss Ana at breakfast. They made my trip enjoyable.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 29, 2023
We take a lot of pride in our Hampton Inn Hanes Mall's friendly service and are so happy you enjoyed your hotel stay in Winston-Salem.

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 20, 2023
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pat & Ana were great in the kitchen
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 15, 2023
We take a lot of pride in our Hampton Inn Hanes Mall's friendly service and fantastic free hot breakfast buffet. We are so happy you enjoyed them during your hotel stay in Winston-Salem.

10/10 Excellent

Karen, Gordonsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Kathy, West Jefferson

Stayed 1 night in Oct 2023
Response from General Manager on Nov 20, 2023
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff that I came across were very friendly and helpful.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
We love working hard to give you the best hotel experience in Winston-Salem and are so happy you enjoyed our friendly service at Hampton Inn by Hilton Hanes Mall!

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family roadtrip
Very friendly staff, great location, wonderful breakfast option.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
We take a lot of pride in our Hampton Inn Hanes Mall's friendly service, convenient location, and fantastic free hot breakfast buffet. We are so happy you enjoyed all three during your hotel stay in Winston-Salem.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Quiet. Clean. Safe. It shows that details matter to the staff. Excellent.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
We love working hard to give you the best hotel experience in Winston-Salem and are so happy you enjoyed our room cleanliness and friendly staff at Hampton Inn by Hilton Hanes Mall!

10/10 Excellent

garvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to relax
Good stay great breakfast
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
We love working hard to give you the best hotel experience in Winston-Salem and are so happy you enjoyed our free breakfast and friendly staff at Hampton Inn by Hilton Hanes Mall!

10/10 Excellent

Stacie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in receptionist was exceptional!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
We love working hard to give you the best hotel experience in Winston-Salem and are so happy you enjoyed our friendly staff at Hampton Inn by Hilton Hanes Mall!

10/10 Excellent

LaShanta, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
In addition to the hotel being conveniently located, the continental breakfast was amazing!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
LaShanta, we are so happy you enjoyed our convenient locations and our fantastic free hot buffet breakfast! Our Hampton Inn Hanes Mall team works hard to give you the best hotel experience in Winston-Salem, and we are thrilled you had a great stay.

10/10 Excellent

Lindsay

Stayed 1 night in Oct 2023
Response from General Manager on Nov 15, 2023
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 23, 2023
Thank you for sharing this rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem, and would love to know how we could have given you a perfect stay.

10/10 Excellent

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Victoria, thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Nadine

Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Marianne, thank you for sharing this rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem, and would love to know how we could have given you a perfect stay.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 20, 2023
John, thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Suzanne

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from General Manager on Oct 5, 2023
Suzanne, thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Albert

Liked: Amenities
Very clean except trash can outside front entrance was flowing over. Clerks were very friendly and helpful.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Thank you for sharing this great feedback both complimenting our staff and cleanliness and sharing how we can better improve our hotel by monitoring the outside trash more closely. We love giving you the best hotel experience in Winston-Salem at our Hampton by Hilton Hanes Mall and are so happy you had a great stay.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
All fine
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 5, 2023
Thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Joseph

Stayed 1 night in Sep 2023
Response from General Manager on Sep 20, 2023
Joseph, thank you for sharing this perfect rating of our Hampton Inn Hanes Mall! We love working hard to give you the best hotel experience in Winston-Salem.

10/10 Excellent

Beverly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 20, 2023
We love this perfect *ten* rating of our Hampton Inn Hanes Mall, Beverly - thank you for sharing about your great hotel experience with us in Winston-Salem.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 18, 2023
Thank you for sharing this perfect rating of our Hampton Inn! We love working hard to give you the best hotel experience in Winston-Salem and are so happy you enjoyed our room cleanliness and friendly staff at Hampton Inn by Hilton Hanes Mall!

10/10 Excellent

Joeli

Lisa at the front desk is reason enough to stay here. She handled an issue immediately, with grace and a smile and a Diet Coke. Give her a raise! And Patricia is a gem, who runs breakfast, which is a solid offering run smoothly and with great service. Gym has a peloton. Pool was clean. Rooms aren’t most modern, but for the price, it’s a win.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 18, 2023
Thank you for sharing this amazing feedback! We love working hard to give you the best hotel experience in Winston-Salem and agree that Lisa and Patricia are treasures. We are so happy you enjoyed our room cleanliness and friendly staff at Hampton Inn by Hilton Hanes Mall!