Ratings based on 560 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and convenient

Posted Jul 2, 2017
Pros: Everything
This hotel is located very close to downtown and hospitals. Easy to get to, clean, friendly staff -- what's not to like?
3 out of 5
by A verified traveler from New York

Mixed Review, Simple Fixes Could Make it Excellent

Posted May 13, 2017
Pros: Warm and friendly desk staff
Cons: Fix accessibility issues. Adjust hallway temperature. Train or hire better restaurant staff. Follow health codes! Attention to details & consistency.
Lovely & caring front-desk staff and a lot of problems that make no sense and detract from what otherwise is a nice hotel. There is poor attention to details that actually matter and contribute to overall experience in a negative way. Staff managing complimentary breakfast are unwelcoming and unprofessional, breakfast generally quite bad, missing basics like condiments (butter for the toast, catsup/hot sauce for steamtray eggs), sticky tables in restaurant. Rooms missing shampoo or spotty replacement of coffee. Room not cleaned until dinner time despite all-day availability. Hallways actually too cold to walk through without a coat. Windows that don't open, stale air even with fans on. Handicapped access is unacceptably poor with multi-level entrance to lobby/restaurant that would require going outside all the way around the building or waiting for staff (who never appear) to run the awkward stairlift for luggage and wheel chairs. Rooms themselves are nice, beds comfortable. Finding previous guest trash (even large water bottles) under and in chairs was not pleasant or acceptable.
2 out of 5
by A verified traveler

just basic

Posted Apr 25, 2017
Pros: maid service was good
Cons: upgrade the pillows they were old and horrible quality
Location: very close to Old Salem's historic district.
breakfast bordered on awful. pillows were horrible, amenities lacking. it was clean, maid service regular and thorough. The price was crazy expensive because of market, which I see as a rip-off because the quality of the hotel was about an 80-85$ a night at best...paying 250+ a night has you expecting more than bottom of the barrel.
5 out of 5
by Mrs. Troublefield from Raleigh, NC

Awesome Overnight Stay

Posted Apr 20, 2017 on Hotels
Great Stay
5 out of 5
by David

Posted Apr 18, 2017 on Hotels
Excellent facility close to Old Salem and downtown. Large well-appointed room complete with sitting area, frig, microwave, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler from K

Very nice hotel.

Posted Apr 6, 2017
One of the best hotels iv been in, and for the price it's not bad at all. Would recommend to anyone coming to Winston you will really enjoy it.
5 out of 5
by A verified traveler

Recommended-great service.

Posted Mar 18, 2017 on Hotels
The hotel was very nice. The service was fantastic. In the morning I asked the employee in the breakfast area if they had kids for the coffee cups and he was SUPER friendly, found one right away and thanked us for our stay. The location was also great walking distance from some nice shops!
4 out of 5
by Christa

This traveler left a rating score only Posted Mar 17, 2017 on Hotels
4 out of 5
by Gladstone

This traveler left a rating score only Posted Mar 15, 2017 on Hotels
5 out of 5
by Andrew

Great hotel, great staff and a great night's sleep

Posted Mar 12, 2017 on Hotels
Your check in and front desk staff were awesome. The check out was seamless. I have to tell you that the room and the view were just wonderful. The bed, the linens, the desk, the coffee maker. It gave me the feeling that you made the room nice just for me.