Ratings based on 170 Verified Reviews

4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Miss Debra was amazing

Posted Dec 4, 2016
Staff courteous, uses names, front desk informative
5 out of 5
Recommended
for Everyone
by A verified traveler from O

One night, but it was great.

Posted Dec 2, 2016
Very nice place. Clean, roomy and great breakfasts.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel and rooms for the money.

Posted Nov 26, 2016
Clean and comfortable rooms. Plenty of parking as well.
3 out of 5
Recommended
for Everyone
by A verified traveler from S.C.

Nice, BUT THE PILLOWS ARE TERRIBLE😨

Posted Nov 1, 2016
everything else was fine...had to go to Target and buy two real pillows..really.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 18, 2016
The hotel had a few issues with the room, but staff were very friendly and helpful about fixing them quickly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good night sleep

Posted Oct 18, 2016
Location: Location is downtown and convenient to restaurants and business in the area.
Friendly staff, well run, clean and comfortable. Nice morning buffet and exercise room.
4 out of 5
Recommended
for Everyone
by A verified traveler from AL

Convenient location.

Posted Oct 14, 2016
Pros: Quiet.
Cons: It's fine.
Location: Walking distance -with sidewalks - to park and Old Salem, which is a lovely place to walk and learn.
Nice to be able to take a walk through pretty neighborhood, after long trip. Coffee shop and bakery around corner. Near Old Salem.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2016
Great hotel for the price! Clean, friendly and overall good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Posted Oct 8, 2016
Nice enough. Pros- Bed very comfortable, close to and walkable to many things in the downtown area, Wonderful breakfast! Cons- Maybe just bad timing but the check in desk was always a wait. When I checked in there was one woman working the counter and 8 people in a line waiting to check in. Later on my room key stopped working so I went back down to get a new key. This time there were 2 people at the counter, 3 people in line but one the women answered the phone and talked for 7 minutes with a potential guest asking questions.
4 out of 5
by A verified traveler from North East

Clean, comfortable, fall down on service...

Posted Oct 4, 2016
Pros: It is close to downtown...
Cons: Service! Have shampoo etc at the front desk so your employees can look like they are in the know and be of service! And customer service will improve.
Location: Location is at a bottom of a hill so walking to downtown is with effort if you are older or not so limber. There is a lot to do in W-S
Check in efficient, everyone is friendly, but if you need something as simple as an extra shampoo bring your own! One small container is provided per room. Shampoo must be so tightly counted that housekeeping has only what they replenish when getting a room ready for the next customer tied up in a plastic bag in their cart of clean linens & come up with some excuse why they cannot spare 1 (we were told " can't you see I haven't any, but maybe can send a message along to see if we can find you one (if you wait you'll miss breakfast). The front desk had none & no idea where to find any. Turned out the 7th floor shower is only powerful enough to wash a bald head. Do not plan on a shampoo if a 7th floor suite. There are no kitchen type supplies in the suite kitchen area (no dish detergent, towel, plates or silverware, & only one ceramic cup for coffee. There are 2 small pillows on each bed in the bedroom….most other hotels we've stayed in have 3-4. Baby boomers can face an array of health issues & often need several pillow for comfortable sleep. Breakfast is cafeteria style. Their sausage is better quality than most, as is the freshness of their individual milk containers. They offer a take out possibility which is great, all else seems good quality, but not better than any other hotel that offers similar items. The seating area is dark & dingy. The hotel's open computer area had no paper or pen supplies, had printer.