Ratings based on 252 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Mar 11, 2018
No sense of urgency at that hotel...getting non feather pillows took 30 min...
Comment from Hotel Management
Apr 4, 2018 by Petagay, Hotel Management
We are sorry you had a less than exceptional experience during your stay. We will work hard to improve the issue you experienced. Thank you for your honest feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Nice Hotel

Posted Feb 14, 2018
Pros: The cleanliness of the room and quiet atmosphere at night was very appreciated.
Cons: I would have liked the heat to have been operable. However the weather was unseasonably warm for my winter stay.
Location: For business, the hotel was located in a nice business district. Restaurants and shopping areas was nearby.
The hotel was conveniently located in a busy but safe location for shopping and dining. The professional and courteous hotel employees added to the nice amenities of the hotel.
Comment from Hotel Management
Apr 4, 2018 by Petagay, Hotel Management
Thank you for staying with us. We appreciate your feedback!
4 out of 5
by Elissa

Posted Jan 1, 2018 on Hotels
Upon arriving in my room there was a room key on the desk and the restroom had an unclean hand towel and washcloth on the sink. I was worried I entered an occupied room. Also, housekeeping knocked on my door at 9am when checkout is 11am and I had my do not disturb sign up so I was a bit annoyed.
Comment from Hotel Management
Feb 4, 2018 by Charles Sandidge, Front Office Manager, Hotel Management
I deeply apologize for the experience you encountered during your stay. Your comments will help to improve the quality of service and overall experience. Thank you for choosing Hilton garden Inn Winston- Salem Hanes Mall for your travel needs. I am excited to know that you enjoyed your stay, as well as the hotel's atmosphere. Come back and see us in the near future.
4 out of 5
by A verified traveler

would stay again

Posted Dec 9, 2017 on Hotels
clean, great staff. heater did not work in room and considering it was the few coldest days in NC while I was there, not comfortable. other than that... great stay
Comment from Hotel Management
Feb 4, 2018 by Charles Sandidge, Front Office Manager, Hotel Management
My apologies in regards to the heat not functioning as it should've. Thank you for choosing Hilton Garden Inn Winston- Salem Hanes Mall for your travel needs. I am excited to know that you enjoyed your stay, as well as the hotel's atmosphere. Come back and see us in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from williamsburg, va

Work stay

Posted Dec 2, 2017
Nice location. Staff were extremely friendly and accommodating. Room quiet, clean
4 out of 5
by Nathan

This traveler left a rating score only Posted Nov 2, 2017 on Hotels
4 out of 5
by A verified traveler

Posted Oct 14, 2017 on Hotels
My stay was pleasant. The hotel was clean and the staff was friendly. It would be great if breakfast was included in your stay instead of the $8.95 per person.
Comment from Hotel Management
Nov 3, 2017 by Embassy Suites Naperville, Hotel Management
Thank you for your comments, We appreciate your feedback. We do offer packages that include breakfast. We will take this suggestion back for consideration. Have a great day.
4 out of 5
by A verified traveler

Posted Sep 22, 2017 on Hotels
We had a nice time. My kids enjoyed the pool and the room was clean with comfortable beds
5 out of 5
by Sharon

Just what I needed

Posted Sep 22, 2017 on Hotels
I had to make an emergency trip and needed to be near Wake Forest Baptist Medical Center. This hotel fit the bill for me. The staff was very friendly and accommodating. Everything I needed was nearby; Wal-Mart, Costco, grocery store, drug store, great food, etc. Highly recommend!
4 out of 5
by julie

This traveler left a rating score only Posted Sep 19, 2017 on Hotels