Ratings based on 261 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Tullahoma, TN

Posted Jun 18, 2018
Having retired a year ago; it was nice to return to Winston-Salem, to visit with former co-workers and friends. Thank you for the comfort and outstanding staff at the Hilton Gardens. Neek
Comment from Hotel Management
Jun 21, 2018 by Petagay Allen, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2018
Staff were very helpful, friendly and courteous. A nice experience!
Comment from Hotel Management
Jun 14, 2018 by Petagay, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler

Posted Mar 11, 2018
No sense of urgency at that hotel...getting non feather pillows took 30 min...
Comment from Hotel Management
Apr 4, 2018 by Petagay, Hotel Management
We are sorry you had a less than exceptional experience during your stay. We will work hard to improve the issue you experienced. Thank you for your honest feedback.
5 out of 5
by A verified traveler

Posted Feb 27, 2018 on Hotels
Comment from Hotel Management
Apr 4, 2018 by Petagay , Hotel Management
Thank you for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler

Family fun

Posted Feb 25, 2018 on Hotels
Excellent pool & hot tub. Very clean. Shower water pressure & temp perfect. Bed slept amazingly! Quiet too.
Comment from Hotel Management
Apr 4, 2018 by Petagay , Hotel Management
Thank you for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

Posted Feb 19, 2018 on Hotels
Hotel was clean and comfortable.
Comment from Hotel Management
Apr 4, 2018 by Petagay, Hotel Management
Thank you for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Nice Hotel

Posted Feb 14, 2018
Pros: The cleanliness of the room and quiet atmosphere at night was very appreciated.
Cons: I would have liked the heat to have been operable. However the weather was unseasonably warm for my winter stay.
Location: For business, the hotel was located in a nice business district. Restaurants and shopping areas was nearby.
The hotel was conveniently located in a busy but safe location for shopping and dining. The professional and courteous hotel employees added to the nice amenities of the hotel.
Comment from Hotel Management
Apr 4, 2018 by Petagay, Hotel Management
Thank you for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2018 on Orbitz
Staying for one night for relaxation. Nice hotel and nice staff
Comment from Hotel Management
Apr 4, 2018 by Petagay, Hotel Management
Thank you for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler

Posted Jan 26, 2018 on Hotels
Comment from Hotel Management
Feb 4, 2018 by Charles Sandidge, Front Office Manager, Hotel Management
Thank you for choosing Hilton garden Inn Winston- Salem Hanes Mall for your travel needs. I am excited to know that you enjoyed your stay, as well as the hotel's atmosphere. Come back and see us in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

visit a friend.

Posted Jan 26, 2018 on Orbitz
the hotel was clean, the staff friendly, great breakfast and bar. The pool was fabulous.
Comment from Hotel Management
Feb 4, 2018 by Charles Sandidge, Front Office Manager, Hotel Management
Thank you for choosing Hilton garden Inn Winston- Salem Hanes Mall for your travel needs. I am excited to know that you enjoyed your stay, as well as the hotel's atmosphere. Come back and see us in the near future.