Ratings based on 1,260 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Unique hotel close to Old Salem

Posted Apr 30, 2017
Pros: Location and charm. Great staff.
Cons: Better signage at the street.
Location: Old Salem is about a 10 minute walk - no need for a car. There are number of restaurants nearby. Easy morning exit from Winston-Salem headed east.
I really enjoyed this hotel, BUT IT MAY NOT BE FOR people with severely limited mobility. The hotel is inside a converted cotton mill and has real character. Many of the rooms have step ups to enter and many of the floors are very uneven under the carpet as would be expected in a very old factory. Talk to the staff before reserving a room and make sure you will be able to move about. The room was huge as was the bathroom. The furnishing were comfortable and clean. The staff was friendly and helpful but one persons directions to Old Salem were confusing. They had a free drink or wine for Happy Hour and the bartender seemed to know everyone by name. It was obvious that many people staying there were repeat guests. A nice free breakfast was served but it was in a dining rooms down some stairs and I don't know if there is easier access. The picture for the front of the hotel shows an entrance that is off the street in the parking lot and I had to get out of my car and walk around a bit to find it. My map app got me to the correct place, but coming from the direction I came, it was not immediately obvious the parking lot was for the hotel. I would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice historic hotel with lots of character!

Posted Apr 25, 2017
Everything about the hotel was really nice. Rooms were very clean, very roomy, and very comfortable. The only thing that I had a little bit of a hard time with was finding outlets to charge my phone and computer, but other than that it was a great stay! Breakfast, a happy hour, and a milk and cookies reception were all included.
5 out of 5
by John

This traveler left a rating score only Posted Apr 25, 2017 on Hotels
4 out of 5
by A verified traveler

Nice place

Posted Apr 24, 2017 on Hotels
Overall it was very nice. We had 2 issues. No mirror in our room outside of the bathroom. This meant that you could not look at your clothes, do makeup, etc. unless you were in bathroom. That is an easy one to fix, I hope they read this. The other issue was the service person at the desk. No personality and seemed put out answering my questions. Loved downtown Winston-Salem and this hotel is located kin prime location. Also liked the guy who hosted the wine and cheese hour.
5 out of 5
by alex

Great hotel for history buffs

Posted Apr 19, 2017 on Hotels
Very neat hotel in historic salem area. My only complaint would be the full size beds in a room that could fit bigger. At 6'2" I feel a bit squished in smaller beds. Room was huge though.
5 out of 5
by Suzanne

Wonderful stay. I'll be back!

Posted Apr 17, 2017 on Hotels
I LOVE the Brookstown Inn. The staff is super friendly and warm. The building is a fascinating remodel of a former cotton mill. The breakfast is delicious. And the rooms are large, comfortable and charming. The cocktail hour and cookies in the evening are super fun treats. I'd love to see the Inn add fruit at breakfast. And uneven floors throughout might make this hotel too challenging for the mobility impaired. This is my second time at Brookstown Inn. I'll definitely be back! Great job.
5 out of 5
by Caryn

Posted Apr 14, 2017 on Hotels
Love this hotel. Comfortable accommodations and a beautiful building.
4 out of 5
by Christopher

This traveler left a rating score only Posted Apr 14, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2017
Nice location, good size room, and yummy breakfast!
4 out of 5
by Adel

This traveler left a rating score only Posted Apr 8, 2017 on Hotels