Bar (on property)

Reviews of The Historic Brookstown Inn, Trademark Collection by Wyndham

3.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 766 out of 1008 reviews" "
Rating 8 - Good. 170 out of 1008 reviews" "
Rating 6 - Okay. 46 out of 1008 reviews" "
Rating 4 - Poor. 18 out of 1008 reviews" "
Rating 2 - Terrible. 8 out of 1008 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for staying with us! Have a great day.

10/10 Excellent

Trudi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building has been kept much to its original build. It was wonderful to see historical buildings receive new purpose instead of being torn down and building new.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Thank you for staying with us! We are glad to hear that you enjoyed your time with us. The building has served many purposes over the years and we area happy to be able to maintain it's original glory. Have a great day!

10/10 Excellent

Diana m

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were so friendly and hospitable, and it felt so generous- cookies and milk in the evening, wine and cheese in a warm bar atmosphere, and a wonderful homemade breakfast in the morning. The place has such charm with exposed brick everywhere and its old factory past preserved though modern. The rooms was so pretty and everything was sparkling clean. We would definitely stay again!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Thank you for taking the time to leave such a kind review, we appreciate your business and look forward to your next stay with us. Have a lovely day!

10/10 Excellent

Natalee

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful property!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for staying with us! We hope to see you again soon, have a great day.

10/10 Excellent

Madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the high ceilings and large bathroom. Enjoy the wine and cheese hour and the milk and cookie hour. They have an adorable cat that hangs out in the lobby. Always enjoy staying here.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
Thank you for staying with us again! We are always glad to hear that your stay was enjoyable and we look forward to hosting you again soon. Have a lovely day!

10/10 Excellent

C E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at the BTI. I love it. I've found my new retreat space!! It's quiet, of the beaten path, and has such character.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Thank you for your kind review! We are happy to be your new retreat and we are delighted to hear that you enjoyed your stay with us again. We look forward to seeing you again soon, take care!

10/10 Excellent

Roch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic property with unique character
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again soon. Have a lovely day!

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Hayden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique property. The only thing is I would breakfast go a little later than 9am during the weekdays
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 9, 2024
Thank you for staying with us! Have a lovely day.

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful architecture and excellent service
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 9, 2024
Thank you for taking the time to give us feedback, we appreciate you. Have a great day!

10/10 Excellent

Niko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place. Friendly staff, relaxing atmosphere.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 9, 2024
Thank you for the lovely feedback! We are honored to be your go to place to stay, and we hope to see you again real soon!

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely place to stay
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 9, 2024
Thank you for your kind review! We hope you'll visit again soon. Have a wonderful day!

10/10 Excellent

NANCY

Traveled with partner
Liked: Amenities, property conditions & facilities
This place was so cool. The staff was friendly & helpful. We received a complimentary wine or beer in the bar and they had cheese & crackers for guests to snack on. Milk & cookies later in the evening and a delicious full breakfast in the morning. It was very quiet So I had no problem falling asleep.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 9, 2024
Thank you for taking the time to leave us such wonderful feedback! We are so glad to hear that you enjoyed all the amenities we offer, the milk and cookies are a personal favorite for sure! Have a great day and we hope to see you again soon.

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a really lovely Inn. It’s in a renovated cotton mill. Many of the walls are brick. The rooms are very large. The amenities feel like a luxury hotel.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 2, 2024
Thank you for the lovely review! We hope you'll stay with us again soon. Have a great day!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very unique!
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 2, 2024
Thank you for staying with us! We are glad to hear that you enjoyed your time with us, the hotel is definitely a unique place to stay! Have a great day.

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you for staying with us! We hope you'll visit again soon. Have a great day.

10/10 Excellent

MARISA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical building, comfortable beds, nice wine and cheese after 5pm in the lounge. Would definitely come back. And they have a sweet resident cat Sally. :)
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to give us feedback! We are so glad to hear that you enjoyed your stay and our Sally girl was able to keep you company. We hope to see you again soon. Take care!

10/10 Excellent

Rosario

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming property with old town feel. Wine and cheese in the early evening and cookies and milk at bedtime. You don't get that from these chain hotels. Beautiful surrounding area and the smell of wood burning in the crisp February air. Can't wait to return!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for your wonderful feedback! The cookies and milk are definitely a favorite of ours too. We hope you'll visit again soon! Have a great day.

10/10 Excellent

Kristen, Sammamish

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 24, 2024
Thank you for staying with us! Have a wonderful weekend.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for taking the time to leave us feedback. We appreciate you and hope you have a wonderful week!

10/10 Excellent

Mary Anne Silkes and Richard

Liked: Property conditions & facilities
Beautiful, unique property, friendly staff, southern hospitality,spacious room and meeting areas. We enjoyed the complementary happy hour ,evening cookies and breakfast. We will be returning here when our travels take us to the area.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 28, 2024
Thank you for staying with us! We are glad to hear that you enjoyed your stay and we look forward to hosting you again in the future. Have a great day!

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, quaint, historic
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 23, 2024
Thank you for staying with us, we hope to see you again soon! Take care.

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 21, 2024
Thank you for staying with us! We appreciate your feedback and hope to see you again soon. Take care!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are huge and comfortable. All kinds of little surprises like wine and cheese, cookies etc. staf all seem very happy in their jobs which reflects on the stay.
Stayed 1 night in Dec 2023
Response from Aaron - Front Office Manager on Jan 10, 2024
Thank you for staying with us! We are delighted to know that you had a wonderful experience. I hope you have a fantastic rest of your day!

8/10 Good

Rodolfo

Traveled with family
Liked: Amenities
Very nice hotel, great location. The only negative comment is the temperature control in our spacious room. It felt cold all the time, perhaps management didn’t expect the cold front which hit us during the period of our stay.
Stayed 2 nights in Jan 2024
Response from Aaron - Front Office Manager on Jan 10, 2024
Thank you for staying with us! We apologize for any issues with heating in your room, but are happy to hear that you otherwise had a nice experience. We wish you well and hope you have a fabulous day!

10/10 Excellent

Valla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aaron - Front Office Manager on Jan 10, 2024
Thank you!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Velma

Traveled with partner
Liked: Cleanliness, staff & service, amenities
If you are staying, take an eye mask. Blinds at the windows do not keep out the outside lights at night. Room was impossible to darken. Lined drapes are needed at the windows. Also, comfortable seating in the room would have been nice. Only one desk chair in the room.
Stayed 2 nights in Dec 2023
Response from Aaron - Front Office Manager on Jan 10, 2024
Thank you for staying with us! We apologize for any issues with light coming into the room. We have been approved for blackout curtains in these rooms and will have that issue taken care of. I hope you have a terrific day and hope to see you again!

2/10 Terrible

Udo

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is greatly overrated. The rooms are cold, we had to get a space heater to get some heat into the room. Then the fuse blow and the room was without power. After power was back on a water leak happened in the bathroom. Water came pouring out of the overhead light/fan. At night the space heater had a wind-howling sound that kept me awake. The window blinds did not have the rod to adjust blind angle so I had to climb up the window sill to reach the little know to close the blinds. The bugs and cobwebs between the two windows do not look good. All I can say, it is a highly overrated hotel.
Stayed 1 night in Dec 2023
Response from Aaron - Front Office Manager on Jan 10, 2024
Thank you for staying with us! We apologize for your experience - it was not up to our standards and not indicative a normal guest experience. Your room has been fully refunded. We wish you well and I hope you enjoy the rest of your day!

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weddings & Anniversaries
The Inn was especially beautiful during our stay with all the Christmas decorations! The services and "extra events" such as milk & cookies are wonderful perks. The only thing I wish would have been different was the location of our room. It overlooked the courtyard where there had been a wedding followed by a noisy at times reception. (Side note - great venue for such an event) But I wish the new couple much happiness and hope they can return to the Brookstown Inn to celebrate their 30th anniversary like we did. ❤️
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback and look forward to seeing you again.

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Quirky Place
The place has lots of atmosphere, being a converted old mill. Our room was on the 3rd floor and was not very warm. We complained and they pulled out a portable heater which never would have heated that space with windows that needed to be re-puttied and 15 foot ceilings. The faucet in the bath sink produced just a trickle of water which thay were unable to fix.
Stayed 3 nights in Nov 2023
Response from Aaron - Front Office Manager on Jan 10, 2024
Thank you for staying with us! We appreciate your review and apologize for issues with heating the room. We hope you give us another chance and I wish you a wonderful rest of your day!

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quaint and quiet!!
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for sharing. We appreciate your feedback.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 30, 2023
Thank you for sharing. We appreciate your feedback.

10/10 Excellent

Kristie

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Young Jun, Easley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Katelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Fred

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The uniqueness of the building use
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for sharing. We appreciate your feedback.

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Fantastic hotel with great service. Very unique rooms that provided both comfort and lots of space. A highlight was definitely the milk & cookies in the evening. Can't wait to come back again.
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again.

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Jody, Kenly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, nice historic building, great friendly staff
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 30, 2023
Thank you for sharing. We appreciate your feedback.

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and courteous staff.
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 30, 2023
Thank you for sharing. We appreciate your feedback.

10/10 Excellent

shirley

Traveled with partner
Beautiful grounds. The rooms are all different. They speak to the history of the building and the area. Everything is de orated for the holidays. So elegant.
Stayed 3 nights in Nov 2023
Response from Aaron - Front Office Manager on Dec 3, 2023
Thank you! Have a wonderful rest of your weekend!

10/10 Excellent

Stefan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place ... lots of charm.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 29, 2023
Thank you for staying with us, we hope you have a wonderful week! Take care.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a quaint and charming place to stay. I’ve stayed here off and on for over thirty years. It’s the only place I’ve stayed in when I’ve visited Winston-Salem. The staff are very friendly, gracious and great hosts. Love the architectural and historical decor of the building. The tradition of the sausages, biscuits and gravy is memorable.
Stayed 5 nights in Nov 2023
Response from Hotel Management on Nov 29, 2023
Thank you for your wonderful review! We are glad to hear that we've been able to host your stays in Winston Salem for over thirty years and we hope you'll continue the tradition. Have a lovely day!

10/10 Excellent

Annetta

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great overnight stay at Brookstown Inn. Rooms were very clean and staff was excellent!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 29, 2023
Thank you for your lovely feedback! We hope you'll stay again soon!