All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The building has been kept much to its original build. It was wonderful to see historical buildings receive new purpose instead of being torn down and building new.
Trudi
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Thank you for staying with us! We are glad to hear that you enjoyed your time with us. The building has served many purposes over the years and we area happy to be able to maintain it's original glory. Have a great day!
The people were so friendly and hospitable, and it felt so generous- cookies and milk in the evening, wine and cheese in a warm bar atmosphere, and a wonderful homemade breakfast in the morning. The place has such charm with exposed brick everywhere and its old factory past preserved though modern. The rooms was so pretty and everything was sparkling clean. We would definitely stay again!
Diana m
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Thank you for taking the time to leave such a kind review, we appreciate your business and look forward to your next stay with us. Have a lovely day!
Love the high ceilings and large bathroom. Enjoy the wine and cheese hour and the milk and cookie hour. They have an adorable cat that hangs out in the lobby. Always enjoy staying here.
Madison
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
Thank you for staying with us again! We are always glad to hear that your stay was enjoyable and we look forward to hosting you again soon. Have a lovely day!
This is my second stay at the BTI. I love it. I've found my new retreat space!! It's quiet, of the beaten path, and has such character.
C E
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Thank you for your kind review! We are happy to be your new retreat and we are delighted to hear that you enjoyed your stay with us again. We look forward to seeing you again soon, take care!
This place was so cool. The staff was friendly & helpful. We received a complimentary wine or beer in the bar and they had cheese & crackers for guests to snack on. Milk & cookies later in the evening and a delicious full breakfast in the morning. It was very quiet So I had no problem falling asleep.
NANCY
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 9, 2024
Thank you for taking the time to leave us such wonderful feedback! We are so glad to hear that you enjoyed all the amenities we offer, the milk and cookies are a personal favorite for sure! Have a great day and we hope to see you again soon.
This is a really lovely Inn. It’s in a renovated cotton mill. Many of the walls are brick. The rooms are very large. The amenities feel like a luxury hotel.
Julie
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 2, 2024
Thank you for the lovely review! We hope you'll stay with us again soon. Have a great day!
Thank you for staying with us! We are glad to hear that you enjoyed your time with us, the hotel is definitely a unique place to stay! Have a great day.
Beautiful historical building, comfortable beds, nice wine and cheese after 5pm in the lounge. Would definitely come back. And they have a sweet resident cat Sally. :)
MARISA
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to give us feedback! We are so glad to hear that you enjoyed your stay and our Sally girl was able to keep you company. We hope to see you again soon. Take care!
10/10 Excellent
Rosario
Traveled with family and small children, Traveled with family
Charming property with old town feel. Wine and cheese in the early evening and cookies and milk at bedtime. You don't get that from these chain hotels. Beautiful surrounding area and the smell of wood burning in the crisp February air. Can't wait to return!
Rosario
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for your wonderful feedback! The cookies and milk are definitely a favorite of ours too. We hope you'll visit again soon! Have a great day.
10/10 Excellent
Kristen, Sammamish
Feb 20, 2024
Kristen
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 24, 2024
Thank you for staying with us! Have a wonderful weekend.
Thank you for taking the time to leave us feedback. We appreciate you and hope you have a wonderful week!
10/10 Excellent
Mary Anne Silkes and Richard
Jan 24, 2024
Liked: Property conditions & facilities
Beautiful, unique property, friendly staff, southern hospitality,spacious room and meeting areas. We enjoyed the complementary happy hour ,evening cookies and breakfast. We will be returning here when our travels take us to the area.
Mary Anne Silkes and Richard
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 28, 2024
Thank you for staying with us! We are glad to hear that you enjoyed your stay and we look forward to hosting you again in the future. Have a great day!
The rooms are huge and comfortable. All kinds of little surprises like wine and cheese, cookies etc. staf all seem very happy in their jobs which reflects on the stay.
Theresa
Stayed 1 night in Dec 2023
Response from Aaron - Front Office Manager on Jan 10, 2024
Thank you for staying with us! We are delighted to know that you had a wonderful experience. I hope you have a fantastic rest of your day!
8/10 Good
Rodolfo
Traveled with family
Jan 6, 2024
Liked: Amenities
Very nice hotel, great location. The only negative comment is the temperature control in our spacious room. It felt cold all the time, perhaps management didn’t expect the cold front which hit us during the period of our stay.
Rodolfo
Stayed 2 nights in Jan 2024
Response from Aaron - Front Office Manager on Jan 10, 2024
Thank you for staying with us! We apologize for any issues with heating in your room, but are happy to hear that you otherwise had a nice experience. We wish you well and hope you have a fabulous day!
Thank you for staying with us. We appreciate your feedback.
8/10 Good
Velma
Traveled with partner
Dec 25, 2023
Liked: Cleanliness, staff & service, amenities
If you are staying, take an eye mask. Blinds at the windows do not keep out the outside lights at night. Room was impossible to darken. Lined drapes are needed at the windows.
Also, comfortable seating in the room would have been nice. Only one desk chair in the room.
Velma
Stayed 2 nights in Dec 2023
Response from Aaron - Front Office Manager on Jan 10, 2024
Thank you for staying with us! We apologize for any issues with light coming into the room. We have been approved for blackout curtains in these rooms and will have that issue taken care of. I hope you have a terrific day and hope to see you again!
This hotel is greatly overrated. The rooms are cold, we had to get a space heater to get some heat into the room. Then the fuse blow and the room was without power. After power was back on a water leak happened in the bathroom. Water came pouring out of the overhead light/fan. At night the space heater had a wind-howling sound that kept me awake. The window blinds did not have the rod to adjust blind angle so I had to climb up the window sill to reach the little know to close the blinds. The bugs and cobwebs between the two windows do not look good. All I can say, it is a highly overrated hotel.
Udo
Stayed 1 night in Dec 2023
Response from Aaron - Front Office Manager on Jan 10, 2024
Thank you for staying with us! We apologize for your experience - it was not up to our standards and not indicative a normal guest experience. Your room has been fully refunded. We wish you well and I hope you enjoy the rest of your day!
The Inn was especially beautiful during our stay with all the Christmas decorations! The services and "extra events" such as milk & cookies are wonderful perks. The only thing I wish would have been different was the location of our room. It overlooked the courtyard where there had been a wedding followed by a noisy at times reception. (Side note - great venue for such an event) But I wish the new couple much happiness and hope they can return to the Brookstown Inn to celebrate their 30th anniversary like we did. ❤️
Melody
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback and look forward to seeing you again.
6/10 Okay
Anne
Dec 23, 2023
Liked: Cleanliness, staff & service
Quirky Place
The place has lots of atmosphere, being a converted old mill. Our room was on the 3rd floor and was not very warm. We complained and they pulled out a portable heater which never would have heated that space with windows that needed to be re-puttied and 15 foot ceilings. The faucet in the bath sink produced just a trickle of water which thay were unable to fix.
Anne
Stayed 3 nights in Nov 2023
Response from Aaron - Front Office Manager on Jan 10, 2024
Thank you for staying with us! We appreciate your review and apologize for issues with heating the room. We hope you give us another chance and I wish you a wonderful rest of your day!
Fantastic hotel with great service. Very unique rooms that provided both comfort and lots of space. A highlight was definitely the milk & cookies in the evening. Can't wait to come back again.
Keith
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again.
8/10 Good
Alex
Dec 4, 2023
Liked: Cleanliness, staff & service, room comfort
Alex
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.
Thank you for sharing. We appreciate your feedback.
10/10 Excellent
shirley
Traveled with partner
Nov 30, 2023
Beautiful grounds. The rooms are all different. They speak to the history of the building and the area. Everything is de orated for the holidays.
So elegant.
shirley
Stayed 3 nights in Nov 2023
Response from Aaron - Front Office Manager on Dec 3, 2023
Such a quaint and charming place to stay. I’ve stayed here off and on for over thirty years. It’s the only place I’ve stayed in when I’ve visited Winston-Salem. The staff are very friendly, gracious and great hosts. Love the architectural and historical decor of the building. The tradition of the sausages, biscuits and gravy is memorable.
Vicki
Stayed 5 nights in Nov 2023
Response from Hotel Management on Nov 29, 2023
Thank you for your wonderful review! We are glad to hear that we've been able to host your stays in Winston Salem for over thirty years and we hope you'll continue the tradition. Have a lovely day!