Posted Dec 28, 2016
Front desk staff, if they were present, were lazy, rude, disinterested and had limited knowledge about their workplace. Two of the four days of our stay, we did not receive coffee for our coffee maker. When I went to the front desk, the "we have stepped away" sign was out. Three trips and 40 minutes later, he was back. I asked for coffee and some cups. He found coffee packets in a drawer that were not the single packs our coffee pot used. I put them back on the counter, he said "aren't you going to use them?" I explained again they would not work with our coffee pot, he asked me if "we brought our own" He eventually found the individual packs we needed, but only in decaf.
Their was one young man who kept the breakfast bar stocked and cleaned in the lobby- he was on the ball and was working hard to keep guests happy. He had a slight build and wore a ball cap.
We were not able to get a good nights sleep because there was so much noise coming from the room above us and the stairs.
This was our second stay with you. The last one was in November of 2015. There has been a definite decline in your services and our satisfaction since then.
Comment from Hotel Management
Jan 3, 2017 by BW Alpenglo - Owner, Hotel Management
Debbie - Please accept my apologies for the troubles encountered during your stay. What you experienced does not meet our typical high level of guest service/satisfaction. Please know that the front desk agent that you interacted with is no longer an employee of ours. I appreciate you acknowledging the team member who was working hard to "keep guests happy" - - - that;s more our style. I'm hopeful you'll give us another chance, possibly during a time when the hotel has less activity, unlike what you experienced over the always busy Christmas season.