Ratings based on 370 Verified Reviews

They paid and stayed. We double-checked.
2.1 out of 5
24% of guests recommend
2.2 Room cleanliness
2.6 Service & staff
2.3 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Aug 7, 2016
Nice cold water in the lobby and the staff was nice. It was close to all our activities in the Dells.
Comment from Hotel Management
by GM, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.
2 out of 5
by A verified traveler from Milwaukee Wi.

Never again

Posted Aug 7, 2016
Pros: The parking lot
Cons: Just about everything
Location: The Wisconsin Dells is loaded with things to do. The hotel's only redemption was location
All things considered the place was a wreck. From ice machines that didn't work, to wet carpets in the lobby area, and worst of all an outdoor pool that was closed in August. It seems to me that the ownership was more intent in wringing every last buck out of the property than trying to build loyal customers.
Comment from Hotel Management
by MG, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
1 out of 5
by A verified traveler

Worst hotel you can stay at!

Posted Aug 2, 2016
Hotel was really bad. While waiting in line it was alll customer complaints. Room 125 is the worst. floor stays wet and smells really bad. bed is also moldy. Not to mention bed sheets were super dirty. Towels we were given were also dirty and bathtub is discusting. Do NOT reccomend at all.
Comment from Hotel Management
by GM, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future
1 out of 5
by A verified traveler from Chicago

AWEFUL. WORSE THAN AWEFUL

Posted Aug 1, 2016
The table in corner of the room fell apart when my husband swatted a fly. The pedestal cracked and the table fell on my foot. The TV remote had no back and was taped, but didnt work regardless. The A/C was missing the control button. I had to use a pen to turn the fan up. The toilet didn't flush unless we took the tank cover off qnd lifted the chain. The room had no wash clothes. The towel I used has a small dead bug smashed insude the foold. The towels were thin and dirty looking. At check out, the kid behind the countet didnt even ask how the room was. AWEFUL. Because of an aviation show, this was the only Hotel with one availability left in town. Unbelievable experience. We cannot believe this place was called America's Best.
Comment from Hotel Management
by GM, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future
1 out of 5
by A verified traveler

Posted Jul 28, 2016
Pros: nothing
Cons: take it down
Hotel should be burnt down. Smelly, dirty, old, you name it, it was bad
1 out of 5
by A verified traveler

Posted Jul 27, 2016
We were traveling with 2 kids and a dog. We needed to stay another night so the kids could go to the Waterpark. They made it impossible to check in early. I tried calling but got no answer or a busy signal. It was around 100 out when we arrived at 1:30. After about 1/2 hour waiting at the desk I was told I couldn't get in until 4:00 We couldn't take our shoes off or dare take a shower. I believe they have only 2 employees and they work in shifts. In a nutshell NASTY, WITH NASTY EMPLOYEES.
1 out of 5
by A verified traveler

Terrible, don't stay here

Posted Jul 26, 2016
We were told we would get our Friday night stay free for all the inconvienance (dirty room, moving our cot ourself, leaking plumbing, noise, no towels/clean bedding) The list goes on. We got charged and and have been trying to get a hold of the GM and he won't return our phone calls! Called corporate so let's hope it gets taken care of! Terrible place!
Comment from Hotel Management
by GM, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
2 out of 5
by A verified traveler from Northern Wisconsin

Very Dirty and Disappointing Hotel

Posted Jul 25, 2016
Pros: Good waffles...indoor pool was nice.
Cons: Basically everything.
Location: Amazing location and lots of things to do nearby just needs to be a nicer hotel.
-Room look like someone had been shot in the corner of the bathroom -Old crusty food caked onto the phone -Could barely ever find someone to help us or answer questions -Continental breakfast out of everything and no one around to help stock it -Light bulbs out in room -No pillowcases or towels -Blood stains on the bare pillows -Outdoor pool was closed even though we specifically asked if the outdoor pool would be open that weekend -Even if you are on a budget this hotel is not the right one for you....keep searching for a hotel that won't put you in a room where it looks as though someone has been shot
Comment from Hotel Management
by GM, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
1 out of 5
by A verified traveler from MN

Never come back to this hotel again.

Posted Jul 24, 2016
I really recommend the water park but not the Americas best Value inn.
Comment from Hotel Management
by GM, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
1 out of 5
by A verified traveler from wisconsin dells

terrible hotel

Posted Jul 12, 2016
The only thing good was the front desk attendants..they were nice but the owner was rude and inconsiderate when we had talked about complaint.. the rooms are dirty and no housecleaning on the grounds at all..you had to request clean pill cases or else you won't have any...ticks were found in the room.
Comment from Hotel Management
Jul 20, 2016 by GM, Hotel Management
Thank you for taking the time to bring such matters to our attention. We value your patronage and certainly want to know if you are dissatisfied in any way. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.