2 indoor pools, seasonal outdoor pool, pool umbrellas, sun loungers
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Reviews of Baker's Sunset Bay Resort

2 out of 5
Baker's Sunset Bay Resort
921 Canyon Road, Wisconsin Dells, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 292 out of 600 reviews" "
Rating 8 - Good. 208 out of 600 reviews" "
Rating 6 - Okay. 60 out of 600 reviews" "
Rating 4 - Poor. 26 out of 600 reviews" "
Rating 2 - Terrible. 14 out of 600 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

jeffrey

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Although the place was beautiful and the location was great, our kids couldnt swim in the pool because there was a college party in there. The hot tub had a capacity of 11, there were about 20 people in there. The pool was over capacity as well. When i brought it up to the front desk they said quiet time was 11. We also had 3 rooms, two right next to us and 1 right across from us that had dogs barking very loudly almost all night. We told tje front desk, yet it continued all day and night for two days.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jamie

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that they are dog friendly and on the water.
Stayed 2 nights in Mar 2024

8/10 Good

Rhaven

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice that this place is pet friendly. With us having 2 babies and 2 dogs, this place made our trip easier! The rooms are nicely stocked for towels and soaps with its own balcony as well. My husband and I enjoyed taking our kids to the indoor pool. It has an adult and child slide plus a fountain! Our 1 1/2 year old had such a great time in the pool. I will say that it was difficult getting in touch with the front desk by phone; there were several times that I tried to call with no answer. Also, we came after a big snow so the plowing wasn’t the best in the parking lot in some areas.
Stayed 2 nights in Jan 2024

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views, lovely staff, and a perfect quiet get away!
Stayed 1 night in Nov 2023

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Todd

Traveled with family
Liked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the property and the fact that they accept pets. Very pet friendly! Although Check Out is a little early being 10:00am

10/10 Excellent

Sanya

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, everyone was very welcoming Great location, close to everything in the Dells
Stayed 4 nights in Nov 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Nov 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Judith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Happy customer
Everybody is nice and friendly. The hot tub you can tell is kept up the water is clean it’s the second time this year I’ve stayed there. My only thing is the beds are a little hard so the second time I brought up pillow topper to put on top. I have a lot of arthritis so the beds have to be soft. It is on the lake they have kayaks. They do not charge you to take them out. It’s just complementary if you’re staying there if you want to bonfire at the fire pit just remember to bring something to light it with.
Stayed 2 nights in Oct 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing overnight break
Location is wonderful on Lake Delton and quieter side of Dells. Front desk staff welcoming, friendly and accommodating. This is older property and indoor pool / hot tub tile needs attention. Rooms are clean and basic linens. Beds are firm. Lakeside all have views. Think families with small children would like this resort. Family friendly.
Stayed 1 night in Oct 2023

8/10 Good

Deb

Traveled with partner
Staff was very friendly and helpful, and the grounds and hotel very nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Trip
My husband and I chose this resort for the balcony view, and we wanted a place where we could literally unwind and do nothing. And that's what we did, besides using the amazing hot tub. The staff were amazing. The room was clean. We really enjoyed the sunset from the balcony. Great place.
Stayed 2 nights in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Love the beach area and outdoor fire pit, great pool and sauna too.
Stayed 1 night in Sep 2023

10/10 Excellent

Catherine, Glendale Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed the night. It was such a great property and stay. They had a pool and hot tub. They have a bon fire pit. Also they have their own beach where you can sit by the water. Also they had kayaks you could go on. We didnt get a chance to go on them because of our plans but defnetly cant wait to go back. They also a had a volleyball and a play area for checkers and ping pong.
Stayed 1 night in Sep 2023

8/10 Good

terry

Traveled with pets
Liked: Staff & service
A perfect place for family summer vacation. the grounds are well kept & pretty with lots to do as it sits on a sandy beach of lake Delton. buildings need attention along with some updates in rooms. Thank you for good nights sleep! sincerely Terry & Buck
Stayed 1 night in Sep 2023
Response from Office Manager on Sep 23, 2023
Thank you for sharing a review of your recent experience at our resort. We look forward to welcoming you back in the near future.

8/10 Good

David, Racine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms. Nice staff.nice indoor pool
Stayed 2 nights in Sep 2023
Response from Office Manager on Sep 23, 2023
Dear David. Thank you for your review and for choosing our resort. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our resort.

10/10 Excellent

Odalys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hesitated about staying at this place at first based off some reviews. However, I’m really happy I did. The view to the lake was very nice, the room cleanliness was good. The temperature to the pool was actually warm. The staff was very friendly. Definitely recommend the stay here.
Stayed 2 nights in Sep 2023
Response from Office Manager on Sep 23, 2023
Dear Guest. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you as a guest in the near future.

8/10 Good

alba

Stayed 3 nights in Sep 2023

6/10 Okay

SILVIO

Traveled with family and small children
Liked: Staff & service, amenities
Good
Stayed 2 nights in Sep 2023
Response from Office Manager on Sep 23, 2023
Dear Guest. Thank you for your review and for choosing our resort. We're happy that you enjoyed your stay.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was what I hoped and had a great view.
Stayed 8 nights in Aug 2023

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
A great place for a family vacation.
Stayed 4 nights in Aug 2023

10/10 Excellent

Sara

Stayed 2 nights in Aug 2023

4/10 Poor

Diane

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice beach, and kyaks included.High priced for parking lot view..Very dirty AC filter.
Stayed 2 nights in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Jennifer, Arlington Hts

Traveled with family and small children, Traveled with family
Liked: Staff & service
The good: loved the campfire, beach, and the staff were friendly. We also really enjoyed the passes to Knuckleheads. That was a really nice surprise. The not so good: we stayed for 4 nights and did not receive any housekeeping services. The room was not cleaned nor was the garbage emptied. This was difficult with 4 people in one room for 4 days. Also, the front desk closes at 10pm.
Stayed 4 nights in Aug 2023

6/10 Okay

Jean

Liked: Room comfort
Disliked: Cleanliness
Good place for family
It's a good place for family. Lots of stuff to do. There was even a firedancer on both nights we were there. The only thing we didn't like was the smell of the bathroom. Smelled like human urine. We had to buy vinegar to clean it ourselves and the vinegar was even overpowered by the urine smell.
Stayed 2 nights in Aug 2023

6/10 Okay

Lisa

Stayed 1 night in Aug 2023

4/10 Poor

Shaniqua

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and had a mildew smell. The tub was also clogged so we couldn’t use the shower during our stay. Overall, the staff was nice but it felt like a motel 6.
Stayed 2 nights in Aug 2023

4/10 Poor

Melissa

Traveled with family
Disliked: Room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Danielle

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Paul

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The workers are excellent but the wood vinyl floors were filthy when we wiped up some water drops. This was in four rooms that we know of. It is great for a family reunion they never changed the towels or made the beds the whole week
Stayed 5 nights in Jul 2023

8/10 Good

JASON

Liked: Cleanliness, staff & service
A little dated. But it's very quiet and fun place
Stayed 2 nights in Jul 2023
Response from Baker's Sunset Bay Resort Staff on Jul 28, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Vitalii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good family vacation. Clean rooms. Beautiful view!
Stayed 3 nights in Jul 2023
Response from Baker's Sunset Bay Resort Staff on Jul 28, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

JODEE

Bathroom was not cleaned. No coffee cups, but the provide the coffee maker and coffee. Air filter in air conditioner was filthy. Could not have been good quality air.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Baker's Sunset Bay Resort Staff on Jul 14, 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that it was scenic located on Lake Delton Rooms were vomfortsble.
Stayed 2 nights in Jul 2023
Response from Baker's Sunset Bay Resort Staff on Jul 14, 2023
Thanks for staying with us. We appreciate your feed back!

8/10 Good

Kathy

Stayed 3 nights in Jul 2023

10/10 Excellent

Tami

Traveled with family and small children
Very enjoyable stay. Off the grid, beautiful property and the sunset view on the lake is mesmerizing! Room was very clean, pools all nicely maintained. This is our new “go to” stay in the Dells.
Stayed 3 nights in Jun 2023
Response from Dawn on Jul 11, 2023
Thank you, Tami!We appreciate the review and hope to see you again real soon!Sincerely,Dawn

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities
What a joke this place is! Absolutely horrible. Room stunk badly. Refrigerator's freezer was frozen over. Furnishings were so dated. Looked like something from the 70's. Little cheap tv. They call it a resort. If call it more like a last resort! Tried to cancel with Expedia and the hotel. Both refused! I refuse to use Expedia ever again because of this. Paid for 3 nights. Stayed only 1. Horrible experience. Staff barely could speak English. Rude and very unprofessional.
Stayed 3 nights in Jul 2023
Response from Dawn on Jul 11, 2023
Hello James,I'm sorry you feel you need to say these awful things about our resort. It is true that the freezer had not been defrosted but that is the only thing that is true with your review. All of our rooms have been renovated in the last year, in fact, the furniture and fixtures including sinks and vanities were brand new last year! The suite we moved you to was a huge upgrade compared to the room you booked thru Expedia. You were so rude and belligerent to our staff and that was absolutely uncalled for. Everyone was trying to make your stay a pleasant one. And, the staff you are referring to are from Jamaica and speak beautiful english.Good luck to you and I hope you find a place that you can enjoy.Sincerely,Dawn BakerOwner and GM

10/10 Excellent

Kristia

Stayed 2 nights in Jul 2023
Response from Baker's Sunset Bay Resort Staff on Jul 28, 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

FRANCISCA

Stayed 1 night in Jul 2023
Response from Baker's Sunset Bay Resort Staff on Jul 14, 2023
Thanks for staying with us. We appreciate your feed back!

10/10 Excellent

Ana

Stayed 2 nights in Jul 2023
Response from Baker's Sunset Bay Resort Staff on Jul 14, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bella

Stayed 1 night in Jun 2023
Response from Baker's Sunset Bay Resort Staff on Jul 14, 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Robert Arlen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing! Location was great for tours, food & family memories!!!
Stayed 6 nights in Jun 2023
Response from Dawn on Jul 11, 2023
Hi Robert!Thank you for such a nice review. So glad you were able to make those family memories!Dawn

8/10 Good

Zach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect place to stay. One outdoor pool and a cute indoor pool. The beach was nice and free kayak usage. I personally like being off the busy "strip."
Stayed 2 nights in Jun 2023
Response from Dawn on Jul 11, 2023
Thanks for the great review, Zach!It's way better on the lake than on "the strip"!Dawn

8/10 Good

Jenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice. Nice beach area.
Stayed 1 night in Jun 2023
Response from Baker's Sunset Bay Resort Staff on Jul 14, 2023
Thank you for staying with us. We appreciate your feed back!