Ratings based on 77 Verified Reviews

4.3 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from lucan, on. canada

Very relaxing after 3 hectic days

Posted Aug 22, 2017
We jammed in a packers and brewers game and shopping at tbe Della outlet stores it made for a perfect day of rest.
Comment from Hotel Management
Aug 29, 2017 by Bluegreen Cares, Hotel Management
Hello richard, Thank you for staying with us at Christmas Mountain Village! We are happy you were able to relax and enjoy your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Girl's Weekend Getaway

Posted Aug 21, 2017
We truly enjoyed staying at this hotel. The resort is beautiful. Our cabin had everything we needed. We were so comfortable when we arrived Friday that we didn't even leave the resort. The hotel staff was friendly, everyone seemed to love their job.
Comment from Hotel Management
Aug 21, 2017 by Bluegreen Customer Care, Hotel Management
Hello Tanisha, Thank you for staying with us at Christmas Mountain Village! We are delighted you enjoyed staying with us and found the resort to be beautiful. we are also pleased the staff was friendly during your stay. We appreciate your feedback and compliments. We hope you will join us again soon!
3 out of 5
by A verified traveler

Posted Aug 17, 2017
We paid for three rooms at the same price.One of the rooms was to small and look like a trailers home.The outside of it was totally outdated. I think that room should have been cheaper not over $ 500.00 for two nights.I am also not pleased that still have a $300.00 dollar hold for room damage and still have not place the money back in my account.Most places release the money once you check out. Won't stay here again.
Comment from Hotel Management
Aug 22, 2017 by Bluegreen Customer Care, Hotel Management
Thank you for your review of Christmas Mountain Village. We regret to learn that your recent stay with us was anything less than positive. We appreciate your feedback and we will share your concerns with our team. This will help us improve for the future. Thank you!
3 out of 5
by A verified traveler

Fun at the Dells

Posted Aug 11, 2017 on Hotels
Stayed at CMV a few years ago in one of the log cabins & loved it. Not as pleased with the cottage/location this visit. We did have a fun time with our 2 grandchildren, but will probably choose another property next time.
Comment from Hotel Management
Aug 15, 2017
Thank you for staying with us at Christmas Mountain Village! We are delighted you returned to stay with us. However, we regret to learn this visit your needs and expectations were not met. We appreciate your feedback and we will share your concerns with our team. Thank you!
2 out of 5
by A verified traveler from Decatur, IL

Overpriced and Overrated!!

Posted Jul 31, 2017
Pros: It was quiet.
Cons: A better description of what is available on site. Restaurant that is open for breakfast. Cleaner rooms.
Location: It is a 10 minute drive to activities that the Dells has to offer.
While the "cabin" we stayed in was adequately furnished it was nothing to be excited about. We had two cabins. The guests in the first cabin pulled out the pull-out bed in the couch and there was food in there and the linens were not clean. Neither of the tv's worked in that cabin and there was not an information binder in that cabin. When they called about the tv's they were told the instructions on how to get them to work was in the binder. They advised they had not binder. They were told they were out of them. Finally on day two someone came to fix the tv's. We didn't even open the pull out bed in the second cabin. There is no place to get breakfast on the premises during the week. We ate dinner at the restaurant and it was mediocre at best. I expected more to do on the premises. Unless you are a golfer I would not recommend this facility.
Comment from Hotel Management
Aug 3, 2017 by Bluegreen Customer Care , Hotel Management
Hello Carla, Thank you for your review of Christmas Mountain Village. We are incredibly sorry your recent stay with us did not meet your needs or expectations. We appreciate your feedback and we will share your concerns with our team. This will help us improve for the future. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2017
fun time. wish we could have used the extra games more but was raining one of the days we were there.
Comment from Hotel Management
Jul 25, 2017 by Bluegreen Customer Care, Hotel Management
Thank you for staying with us at Christmas Mountain Village!
3 out of 5
by A verified traveler

Could have been better.

Posted Jul 23, 2017 on Hotels
When we arrived we were very pleased. However, the second night at 12:30 AM a security guy was ringing the doorbell and was VERY RUDE when we were hesitant to answer the door. He made us move one of our cars telling us we could only have one of our two cars parked at the place and the second one needed to be moved to overflow. We were not explained this at check-in and nothing was said until the second night. This was very unnecessary to be so rude and insisting we answer the door at 12:30AM. When we addressed this at the front desk there was no apology for being so rude or the fact that we were never told any different. The resort says that you can rent fishing poles and bait. When we went to do this, the lid handed me the poles and when I asked fort the bait he said they were out of bait and said it would be a week before they had any. The kid told us we could go to Wal-Mart to buy some if we wanted. If the resort says they offer this maybe they should have went to to buy the bait. And again, no apologies.
Comment from Hotel Management
Jul 27, 2017
Thank you for your review of Christmas Mountain Village. We are incredibly sorry to learn of the experiences you encountered during your stay. We hold ourselves to the highest level of customer service. We sincerely apologize we did not meet that level of service while you were staying with us. We appreciate your feedback and bringing this to our attention. This will help us improve for the future. We have shared your concerns with our team. Thank you!
4 out of 5
by A verified traveler

Cozy updated cottage!

Posted Jul 23, 2017 on Hotels
The couch in our unit had food stains. Otherwise it was good. Pool chairs at main pool are dirty and uncomfortable. Service is top notch though.
Comment from Hotel Management
Jul 25, 2017
Thank you for staying with us at Christmas Mountain Village! We are delighted you experienced excellent customer service while stay with us. We appreciate you bringing your concerns to our attention. We will share this with our team to ensure they are addressed. Thank you for your feedback. We hope you will join us again soon!
4 out of 5
by Abbi

Average but would stay again

Posted Jul 21, 2017 on Hotels
Loved the location and being able to get away from the craziness of everything on the strip. We were about 10-15 minutes from everything we did (zip lining, water park, mini golf, etc) Stuff is kind of spread out in this resort and not many signs to direct you. I love that they want to conserve water and have you re-use towels but we had 5 staying and 5 wash cloths for the week. Had to drive to another area to get clean washcloths each day which was a little annoying. Also, the cottage was right in front of the camp ground and 2 of the mornings I had an early wake up call from people loading their campers which was frustrating when we were so tired. They did provide dish detergent for the washer which was nice. Mulligans on the property was a bonus so we could order take out and enjoy a night in.
Comment from Hotel Management
Jul 25, 2017
Hello Abbi, Thank you for staying with us at Christmas Mountain Village! We are delighted you loved our location and proximity to area attractions. However, we regret to learn other aspects of your stay were less than positive. We appreciate your feedback and we will share your concerns with our team. We hope you will join us again soon!
5 out of 5
by Sheri

Christmas Mountain Village

Posted Jul 18, 2017 on Hotels
I was worried that we would be far from all of the attractions, but it really isn't. The cabin was clean, cozy, quiet. My only little complaints are: the tv reception isn't real good and check out is at 10am. Although I did call and ask for a later check out and they could only give me until 11am. I would definitely stay here again.
Comment from Hotel Management
Jul 25, 2017
Hello Sheri, Thank you for staying with us at Christmas Mountain Village! We are delighted you found your unit to be clean, cozy, and quiet. We are also pleased you enjoyed our location. We appreciate your feedback and we will share your concern with our team. We hope you will join us again soon!