Indoor pool, seasonal outdoor pool, lifeguards on site

Reviews of Polynesian Hotel & Suites Wisconsin Dells/Lake Delton

3 out of 5
Polynesian Hotel & Suites Wisconsin Dells/Lake Delton
857 N Frontage Rd, Wisconsin Dells, WI

Reviews

6.2
Rating 10 - Excellent. 42 out of 174 reviews" "
Rating 8 - Good. 23 out of 174 reviews" "
Rating 6 - Okay. 41 out of 174 reviews" "
Rating 4 - Poor. 30 out of 174 reviews" "
Rating 2 - Terrible. 38 out of 174 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Yadira

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont even know where to begin! This place was horrible dont waste your money people. They had no fridge or microwaves in the room, the water was scorching hot you couldnt even shower, the front desk workers told me to just share a fridge with someone else! I almost slipped outside from the ice and they had put no salt! They lied to me about spring break pool hours and only opened Friday and saturday and closed the rest of the days. The tables by the pool upstairs were so dirty and full of trash nobody cleaned up and the pool chairs were filled with mold! Horrible place never again.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Yadira,While we thank you for being our guest and sharing your feedback, we are surprised and saddened to hear about your concerns. Please know we pride ourselves on our top-notch service and accommodations and apologize this wasn't your experience. Your comments will be shared with the team to ensure we do better going forward. We are grateful for your time and wish you well as your travels continue.Sincerely,The Polynesian Management Team

6/10 Okay

Ericka

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I'm hoping that we happen to stay at a off weekend. Our lamp and coffee maker in our room did not work. Our first night the pool was so cold there was no possible way you could swim in it, it was like a polar Bear plunge. There was snow a day or two before we had left and there should have been salt put down in the doorways to get into the hotel, you had to be very careful walking so you didn't fall down. We got more snow before we left and with the ice underneath that snow I almost fell into the splits as we left. Otherwise I think it would be a good place to stay, they just obviously need to work on a few things.
Stayed 2 nights in Mar 2024
Response from Nicole, GM on Mar 27, 2024
I do apologize for not meeting your expectations! We are getting better and better each day and I hope that you will give us another chance in the future!

6/10 Okay

COSETTE J

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
We had 2 adjoining rooms which aside from the cleaning staff missing the cheetos all over the rug, the dirty toilet and a used coffee filter, the room was nicely updated. Key cards stopped working on day 2. Not sure what happened there. Adult/lolder kid pool area with slide and lazy river was closed for most of the weekend. We were told that something broke so the water was too cold. They did end up opening it up later on Friday but Sat, it was closed again. Apparently, something else broke. Major bummer with two 13yr olds. The property is being renovated so maybe in time, it will be a nice place to stay.
Stayed 2 nights in Mar 2024
Response from Nicole, GM on Mar 26, 2024
Thank you for taking time to do a review on your recent stay with us.It is my hope that you will stay with us again in the future.Thank you!

6/10 Okay

Adam

Disliked: Cleanliness, staff & service
Loved the space of the room. But unfortunately room smelt like smoke and seemed dirty. Tile in shower, sinks , and floor . We Called housekeeping to fix the problems said they would but still felt it was dirty.
Stayed 1 night in Mar 2024
Response from Nicole, GM on Mar 26, 2024
I do apologize that your room did not meet your expectations.We are working on updating the hotel and we strive to provide the best in hotel cleanliness.Please give us another try in the future!

6/10 Okay

Heidi

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It was very run down
Stayed 1 night in Mar 2024
Response from Nicole, GM on Mar 24, 2024
We appreciate you letting us know how your stay was with us. The hotel was the first waterpark in WI Dells. We are under-going renovations and I hope you will stay with us again in the future.

6/10 Okay

Darin

Traveled with family
Disliked: Amenities, property conditions & facilities
Half the pool area was closed, no soda-vending machines
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Darin,Thank you for taking the time to share your feedback regarding your recent stay with us. We're sorry to hear that your experience was not entirely satisfactory due to the closure of half of our pool area and the absence of soda vending machines.We understand the importance of our pool facilities to our guests' overall experience, and that is why we are currently renovating the pool area as well as the whole hotel. We expect our new and improved facilities to be available for full use very soon. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that exceeds your expectations.Sincerely,The Polynesian Management Team

4/10 Poor

Brandon

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole, GM on Mar 27, 2024
I am sorry that your stay did not meet your expectations!

4/10 Poor

Heather

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water park not open, said maintenance was working no one was there. Patio door broken not latched when arrived. People staying in room that was booked, was downgraded with no refund but number to manager followed by voicemail.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Heather,We appreciate your constructive feedback. Please accept our apologies for the water park being closed for maintenance during your stay. We understand your disappointment. Rest assured, our maintenance team will address your concern with the patio door, and we're grateful you brought this to our attention. As you booked this reservation through a third-party site, Expedia would be best equipped to answer your billing questions. Of course, if there is anything we can do from our end, we're also available to help. Although we can't change the past, we can do better going forward, and we hope you'll give us another chance. Sincerely,The Polynesian Management Team

8/10 Good

Trae

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024
Response from Nicole, GM on Mar 16, 2024
Thank you for taking time to complete a survey on your recent stay with us!We hope that you will stay with us again in the future!

4/10 Poor

Amber L

Traveled with family and small children
Liked: Staff & service
We got the older part of building this time. Last experience was great this time the room was pretty bad. There was like makeup smeared on wall, holes that they were trying to fix bit not fully done. Shower head was broken and the sink was clogged wouldnt drain down. So this experience was not the greatest.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Amber,Thank you for taking the time to share your experience. We're truly sorry to hear this stay didn't meet the high standards of your previous visit, particularly regarding room condition and maintenance issues. We are addressing these concerns to ensure they are rectified promptly. Your feedback is crucial for our improvement, and we hope to have an opportunity to restore your confidence in us.Sincerely,The Polynesian Management Team

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nicole, GM on Mar 8, 2024
Thank you for taking time to submit a review on your recent stay with us. We hope to have you stay with us again in the future!

10/10 Excellent

Joann

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Presidential suite was very nice-- two full bathrooms and bedrooms and the kitchen was updated and stocked. great space for family gathering. beds very comfortable. indoor water park was perfect size for our 2 and 4 year old grandchildren. would stay there again.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Joann,We're delighted you enjoyed your stay at Polynesian Water Park Resort! It's great to know that our updated, comfortable rooms were perfect for your family and that everyone enjoyed the waterpark. The next time you're in the area, please come back to see us.Sincerely,The Polynesian Management Team

6/10 Okay

Alexis

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicole, GM on Mar 16, 2024
Thank you for submitting a review on your recent stay with us. Please let me know what we could've done to make your stay better.It is my hope that you will give us another try in the future.

2/10 Terrible

Jessica Ann

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very apparent that the marketing of this property is not up to date. The property has broken windows, doors with holes where the door handle and keycard readers are that are absent, carpet pulling up from floor where we tripped numerous times. Key cards constantly failing to have to get new ones, the hallways, stairwells did not look like they were vaccumed for weeks. Externally there was trash, parking lot was potholed, etc. It was absolutely notrosish. If would could have moved to another hotel that was less than an hour away from our event we would have. The hotel listing on 3rd party sites as well as there own is beyond false in both what the property looks like, let alone the ammentities. Will be escalating the experience and disgrace of the property. There were two fights each night on our floor and excessive marijuana use, to the point my teenage daughter would not sleep the second night. We went out and bought bedding to sleep over what was on the beds. The WORST experience!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Jessica,Thank you for bringing your concerns to our attention. Please accept our sincere apologies that our property and accommodations fell below your expectations on this occasion, as this is never the experience we want our valued guests to have. It is genuinely upsetting to hear this, as we work hard to impress. Rest assured, our team will address them immediately and ensure we constantly aim to improve and enhance our guest experience. As your travels continue, we wish you well and hope you consider returning down the line and allowing us to change your perceptions.Sincerely,The Polynesian Management Team

10/10 Excellent

Amber L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super generous when first checking in all had smiles and very nice!! I enjoyed my stay here and will definetely go back again.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Amber,Thank you for your kind words! We're thrilled to hear about your positive experience at check-in and that our team's hospitality made your stay enjoyable. We look forward to welcoming you back again for another great visit.Sincerely,The Polynesian Management Team

10/10 Excellent

Nancy, Burbank

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with my stay. I had the 2 bedroom suite and it was perfect. It was clean and comfortable. The pool was wonderful as well.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Nancy,It was such a pleasure to welcome you to Polynesian Water Park Resort! We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations, excellent amenities, and the high standards of cleanliness we adhere to hit the mark for you. Thank you for your kind review, and we hope you return soon!Sincerely,The Polynesian Management Team

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean 0lace.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear John,It's delightful to hear that you enjoyed your time with us at Polynesian Water Park Resort. We take great pride in providing comfortable accommodations, and we're thrilled that we met the mark. Please come see us again in the future.Sincerely,The Polynesian Management Team

8/10 Good

William J

Traveled with family
Liked: Staff & service, amenities
I had 2 rooms, a suite and one with two queen beds. I was pretty happy with the rooms, but some things i noticed were dated appliances (microwave in double queen room) and a few trim pieces missing in the suite. The property appeared to be in the process of being renovated as some things were fixed and some were not. Other than the hallways being s little dirty, overall it was not too bad for the price and what you got. My biggest issue was the pot smokers. While i never saw them, it was obvious that people were smoking it inside the hotel which is why i had a problem with it.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear William,While we are thrilled that you were pleased with our accommodations overall, please accept our sincerest apologies for the issues you may have had with the smell in the hallways and through the ventilation system. We do not condone any illicit activity on our premises and always encourage our guests to reach out to us with their concerns. Also, we are currently undergoing various renovations and we are excited about their completion. However, it is always our goal toprovide an exceptional experience for our guests, and we regret your stay did not meet your expectations or ours. It would be a privilege to be given another opportunity to deliver the experience you expected during your stay at Polynesian Water Park Resort.Sincerely,The Polynesian Management Team

8/10 Good

Del

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Emily

Traveled with partner
Liked: Staff & service
Hotel room and bathroom were extremely dirty. Dead bugs, everything covered in dust including shower, hair on shower and on bed, spiderwebs on everything. Staff was very friendly and location was great.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Emily,While it was a pleasure to have you as our guest, and we are happy you enjoyed our staff and great location, we are sorry you had concerns with the room. As the cleanliness of our hotel is a key priority, we apologize that the guestroom fell short of your expectations. Cleanliness and comfort are of the utmost importance to us, so we’re disappointed to learn that you did not receive the quality of stay that our property is known for. Rest assured that your comments will be shared with the team to ensure our high standards are being upheld. We hope to have another opportunity to welcome you back and impress you further.Sincerely,The Polynesian Management Team

6/10 Okay

Porsha

Stayed 1 night in Feb 2024
Response from Nicole, GM on Mar 27, 2024
Thank you for letting us know how your stay was.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice; very clean, spacious, quiet, modern, comfortable.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Jessica,Thank you for choosing Polynesian Water Park Resort and for taking the time to share your delightful, five-star review. Our team works hard to ensure our guests have a perfect stay, so they will be delighted to hear how much you enjoyed our clean, peaceful accommodations. We look forward to welcoming you back on future trips to the area.Sincerely,The Polynesian Management Team

10/10 Excellent

Thea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great option for the price. There are a few up-grades they could do but I really dont care about decorations. Bed was comfortable and room was big!
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Thea,It is great to hear from you! We are so happy you found value in our accommodations in addition to comfort. Count on us anytime at Polynesian Water Park Resort!Sincerely,The Polynesian Management Team

6/10 Okay

LORRAINE

Traveled with family and small children
pool area was cold. Would have liked an actual pool. could not got room to cool offf, temp was 77 degrees
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Lorraine,It was an honor having you as a guest, and we appreciate your review. Accept our apologies for any issues you had with our pool or accommodations. Our maintenance team will look into the issues. Thanks for your feedback, and we want to invite you back again anytime.Sincerely,The Polynesian Management Team

6/10 Okay

Trevis

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness
Layed back not busy. Not over crowded. Enjoyed hot tub. Big rooms.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Trevis,Thank you for choosing Polynesian Water Park Resort! We are so happy you enjoyed our accommodations, and it's also great that our hot tub made for the perfect place to unwind after a long day of fun and adventures. Allow us to serve you any time your travels bring you this way!Sincerely,The Polynesian Management Team

8/10 Good

Katie

This is a lower cost hotel and I didn’t expect much. I purposely chose it for price. The room was nice and clean. Staff was helpful. It was after summer so we could not go use the outdoor area only because of cold weather. Not an issue with the maintenance or staff. Slightly disappointed that the indoor pool hours were very limited and the hot tub was closed but no major issues. Don’t book a hotel with this pricing and expect to walk into the Bellagio. It was nice.
Stayed 4 nights in Oct 2023
Response from General Manager on Jan 11, 2024
Dear Katie,It was a pleasure to host you during your recent visit. We sincerely appreciate you taking the time to provide us with a review, and we're glad you enjoyed our great value, helpful staff, and clean accommodations. That being said, we apologize that our indoor pool's hours of availability did not meet your expectations, and we have notified our staff of your comments. It would be an honor to welcome you back to our resort the next time you are in town.Sincerely,The Polynesian Management Team

2/10 Terrible

Elizabeth

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and they put us in an uncleaned room. Went back to the front desk. They gave us a different room. Went to that room and it was uncleaned as well: trash in the room, beds not made, construction dust all over the floor, etc. I went back to the front desk a 3rd time and she informed me they did not have any other rooms they could put us in. I asked if housekeeping could clean a room while we waited. She said there was no housekeeping on site and she didn’t know when they were coming back. I asked her to refund my money and we would stay in a room my sister had booked. She said she was unable to refund me and that I would have to call expedia. Didn’t seem apologetic or in the tiny bit sorry. Finally maintenance found us a clean room to stay in. Would not book here again. Not very clean. The hallways needed vacuumed badly. The kids had fun in the waterpark even if the lifeguards were sitting in the chair half asleep the whole time. Overall not a good stay. Would not recommend!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 11, 2024
Dear Elizabeth,Thank you for bringing your concerns to our attention. We sincerely apologize for your unsatisfactory stay. We're currently renovating, which leads to dust and some issues in the rooms, and are consistently working on getting these rooms completed to perfection for future visits. We'll also ensure that lifeguards at our fun waterpark remain vigilant. That said, it's good to know our maintenance team found you satisfactory accommodations. Your comments are valued and we wish you safe and pleasant travels. Sincerely,The Polynesian Management Team

2/10 Terrible

Kelsey

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Received bed bug bites, and the staff/ manager did nothing to investigate my concerns or remedy the situation. I will never stay here again and never recommend this property to anyone I care about. I also have contacted the public health department.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 11, 2024
Dear Kelsey,Thanks so much for sharing your feedback. We sincerely apologize for your experience and assure you we have contacted pest services to conduct a thorough inspection of the room. We appreciate you bringing these concerns to our attention, and we hope you had a safe trip home.Sincerely,The Polynesian Management Team

4/10 Poor

Betty

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness
The room was gross. Crumbs and garbage in the corner. Carpet was disgusting and flooring was sticky. Tables were smudged and sticky. Cabinet handles were sticky. Door trims had food or snot smeared on them. Light switches were gross. I felt dirty just staying there. Just disgusting.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Jennifer,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about cleanliness. We'll pass your comments along to our housekeeping staff, and we'd be grateful for the chance to provide you with a more positive visit.Sincerely,The Polynesian Management Team

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable. Bed was a little uncomfortable, not attached to the wall, moved a lot. Room seemed to be in the middle of being remodled, seemed nice. Staff was very friendly and the rest of the hotel was very clean. The pool was not available the evening I was there. Overall, a fine stay for the price.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Mandy,We are delighted so many aspects of your stay impressed you, from our friendly staff and outstanding value to our dedication to cleanliness and peaceful atmosphere. Your feedback about the pool has been noted, and we will ensure this information is updated on all our booking sites. The pleasure of hosting you again would be all ours, so please come back and see us at Polynesian Water Park Resort!Sincerely,The Polynesian Management Team

6/10 Okay

pamela

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Room 237 Please clean the tub and move the sofa. The bed was GREAT! There are a lot of open rooms door on that floor that is not safe.🤔I would stay again.😴
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Pamela,We truly appreciate your feedback and are glad your bed was to your comfort. Thank you for providing your room number and sharing your concerns so we can easily address them. We will also make sure we do better moving forward. The next time you visit, we look forward to earning your recommendation!Sincerely,The Polynesian Management Team

10/10 Excellent

Farmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Absolutely a great place to stay, very friendly people. The place is clean in the rooms and beds are very comfortable.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Farmer,Thank you for your excellent review! We're thrilled you had a great stay and found our team friendly and accommodating. It's also wonderful to know that the cleanliness of our rooms and the comfort of our beds met your expectations. We appreciate your feedback and look forward to welcoming you back for another pleasant visit.Sincerely,The Polynesian Management Team

2/10 Terrible

Lakeysha

Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
A very good value to stay for the night. We didn’t pick this place because we wanted to go swimming or enjoy a soak in a hot tub. We stayed here because of the location and super low price. Staff was very friendly and helpful. Room was clean. Didn’t smell like other value hotels I have stayed at. Bed was comfortable. Location is close to many other things in the Dells. Best thing was that there wasn’t any “resort” fees like most of the other properties around the dells…Really enjoyed the experience.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Dear Michael,We take pride in offering clean, comfortable accommodations at an affordable rate, so we're glad you appreciate our efforts. Our friendly staff will also be glad you felt welcome while you were here. If your travels bring you back to town, please come see us again.Sincerely,The Polynesian Management Team

2/10 Terrible

Karleigh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get the room we book the toilet didn’t work and it was just over all horrible
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Dear Karleigh,While we are honored to have you as our guest, we are sorry you were disappointed with the room type. Please know that when booking via a third-party site, specific room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. Hopefully, we have another opportunity to welcome you back and impress you with all we have to offer.Sincerely,The Polynesian Management Team

4/10 Poor

lyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No shower head and only half of a refund!!
Stayed 1 night in Sep 2023
Response from General Manager on Dec 5, 2023
Dear Lyn,Thank you so much for the feedback. It's unfortunate to hear that you didn't have a good experience with us, and we apologize for any issues with the shower. Our maintenance team will be sure to look into your comments further and make improvements where necessary. Should you wish to discuss any billing inquiries, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you. Despite this, we hope you will consider coming back to give us another chance in the future; we know that we can change your perceptions. Sincerely,The Polynesian Management Team

10/10 Excellent

Hilario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice and clean, would come back in summer!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Hilario,It was wonderful having you as our guest recently. We work hard to meet expectations like yours, and we’re happy to hear the high standards of cleanliness we adhere to hit the mark for you. Thank you for your kind words, and we look forward to seeing you again soon!Sincerely,The Polynesian Management Team

6/10 Okay

Carol

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Not thoroughly cleaned; example, large smear on glass of picture. area is pretty depressed. Yhat said, the price was fantastic and the room was large and comfortable.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 18, 2023
Dear Carlos,We appreciate you taking the time to share your feedback about your stay at our facility. We're sorry to hear that the cleanliness was not up to our usual standards. We take your comments seriously and will address them with our housekeeping team to ensure a more thorough service. It's great to know, however, that you found the room's size and comfort, along with the value for the price, to your liking. We hope to have the opportunity to welcome you back for a more polished and enjoyable experience in the future.Sincerely,The Polynesian Management Team

2/10 Terrible

Jakob

Stayed 1 night in Nov 2023

6/10 Okay

Wayne

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Quevin

Traveled with family and small children, Traveled with family
Liked: Staff & service
It was ok but we dealt with a cold water park indoor all weekend, funny smell to the place
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Quevin,Thank you for sharing your recent experience with us. We're sorry to hear about the cold water issue and any unusual odors you encountered during your stay. Your feedback is valuable, and we will address the odor concerns to improve future visits. We hope to welcome you back and provide a more pleasant stay in the near future.Sincerely,The Polynesian Management Team

4/10 Poor

Cheryl

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Torrie

Traveled with family
Disliked: Amenities, property conditions & facilities
At check-in I was informed the pool was closed! Why we went. Our room had no mini frig. At 730am there was 10 construction workers literally working on our unit and the ones around. Nails and screws in parking lot.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Torrie,Thank you for taking the time to share your feedback with us. While we're glad you chose us for your stay, we are sorry we fell short of meeting your expectations. We completely understand your disappointment regarding the closure of the pool, the amenities, and the morning construction activity, and we apologize for any frustration this may have caused. We take your comments seriously and will look into making the necessary improvements. Your feedback is valuable to us, and we hope to have another opportunity to exceed your expectations and provide you with a much better experience.Sincerely,The Polynesian Management Team

6/10 Okay

Charles

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The building is a bit run down. Room could have used some minor repairs and would have been wonderful. Unfortunately there were people knocking on doors and making noise in the hallways late at night.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Charles,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. Our sincere apologies for any inconvenience you encountered while you were here. Your comments have been duly noted and will be kept in mind for future changes. We appreciate your feedback and wish you safe travels ahead.Sincerely,The Polynesian Management Team

6/10 Okay

Antonia

Disliked: Staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

stephanie

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The lobby doors did not lock so anyone could just walk in anytime. People running in an out being loud slamming doors and screaming up an down the hallways . People standing out side at 1:30 in morning being extra loud
Stayed 1 night in Oct 2023
Response from General Manager on Oct 22, 2023
Dear Stephanie,While we always appreciate guest feedback, we are sorry you had concerns during your visit. Please know your comments about the lobby doors and noise in the hallways are important to us and will be shared with the team as we continue to work to improve. We are better than this and hope we have the opportunity to welcome you back and impress you with our improvements.Sincerely,The Polynesian Management Team