Ratings based on 1,325 Verified Reviews

2.8 out of 5
45% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted May 24, 2018
It was nice to have a balcony looking over the pools outside but was upsetting that we couldn’t use them. The beds were really hard and I ended up bruised from them. The air conditioner worked but didn’t kick in when the room was hot.
Comment from Hotel Management
May 25, 2018 by Angie K, Hotel Management
Thanks for the 4 out of 5 rating! Sorry the beds were hard and you ended up bruised!
2 out of 5
by A verified traveler from Chicago

Posted May 23, 2018
We booked this property because of their indoor waterpark. When we checked in we were told the indoor waterpark was closed and reopening until memorial day weekend. They did have a 3ft deep pool, sauna, hot tub that made your eyes burn with all that chlorine and residue foam, and they also had a little pool with a kiddie slide. We were bummed out about the main indoor waterpark. We were told it only opens on the weekends during off season, which isn't stated anywhere. The employees were nice. And the kids had fun but this property is runned down and a little neglected.
2 out of 5
by A verified traveler

Room to expensive for not a good bed.

Posted May 21, 2018
Pillows with out covers! Mattress with plastics!!?? That’s horrible, microwave to old same with the fridge, bed with no cover no presentation at all, music in other rooms to loud! Out side doors didn’t open with the card key etc etc, I will never stay again in this hotel, they have extra charges for everything.
Comment from Hotel Management
May 25, 2018 by Angie K, Hotel Management
Sorry you did not enjoy your stay with us. We'll work hard to fix the problems you encountered with your stay. Thanks for letting us know!
4 out of 5
by A verified traveler

Posted May 21, 2018
Beds so uncomfortable. Didnt like that we had to ask for maid service. We loss money on games in the Arcade. Pools wete very nice
Comment from Hotel Management
May 21, 2018 by Angie K, Hotel Management
Thanks for the 4 out of 5 rating!
1 out of 5
by A verified traveler

Posted May 20, 2018
Very loud in parking lot and street some lights didn’t work not a comfortable pool
Comment from Hotel Management
May 21, 2018 by Angie K, Hotel Management
Thanks for letting us know about the loud parking lot and the lights not working.
2 out of 5
by A verified traveler from Wi

Very dissatisfied

Posted May 20, 2018
First of all front desk was informative. I had no clue what was going on in the hotel or sorrounding area. Second what appeared that we walked into a used room there was dirty sheets, comforter stained (with who knows what)toilet paper holder falling off of wall. drains all clogged shower and sink slow to drain.
Comment from Hotel Management
May 25, 2018 by Angie K, Hotel Management
Thanks for letting us know about the problems with your stay; we'll work hard to fix those problems.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2018
Great Pools! Wonderful staff! Clean room. Well worth the money spent on the room.
Comment from Hotel Management
May 17, 2018 by Angie K, Hotel Management
Happy you enjoyed your stay with us!
2 out of 5
by A verified traveler

Posted May 11, 2018
Comment from Hotel Management
May 12, 2018 by Angie K, Hotel Management
Thanks for 2 out of 5 rating!
4 out of 5
by A verified traveler

Posted May 7, 2018
Comment from Hotel Management
May 10, 2018 by Angie K, Hotel Management
Thanks for the 4 out of 5 rating!
2 out of 5
by A verified traveler from Wisconsin dells

not the best

Posted May 7, 2018
booked two queen beds and ended up with a king size bed. the pull out couch, the mattress was very dirty and the blanket had hair all over it, it was unusable.
Comment from Hotel Management
May 10, 2018 by Angie K, Hotel Management
Sorry you were unhappy-we'll work hard to fix the problems you experienced. Thanks for letting us know!