Staff at check in was snappy/rude, argumentative and not helpful at all. We ended up booking through Expedia while in the lobby because she was so unhelpful.
Same staff was dismissive when she was told the sauna was not working.
We also found the ice machine on our floor out of order, cleaning supplies left in the hallway, bathroom near lobby unkempt, and a lack of towels in the pool area.
Rest of the stay was ok. Beds comfy, breakfast was decent. Staff in the morning seemed to care more than the one who checked us in. They refilled breakfast for us promptly when notified it was getting low.