Suite, 1 King Bed, Non Smoking | Individually furnished, desk, free cribs/infant beds, free WiFi

Reviews of Super 8 by Wyndham Wisconsin Dells

2 out of 5
Super 8 by Wyndham Wisconsin Dells
800 County Road H, Wisconsin Dells, WI

Reviews

6.8
Rating 10 - Excellent. 247 out of 1005 reviews" "
Rating 8 - Good. 284 out of 1005 reviews" "
Rating 6 - Okay. 205 out of 1005 reviews" "
Rating 4 - Poor. 133 out of 1005 reviews" "
Rating 2 - Terrible. 136 out of 1005 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria, benton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel's Review Manager on Mar 27, 2024
Hi Victoria,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Ariana

Liked: Staff & service, property conditions & facilities
Good prices and convenient
Stayed 1 night in Mar 2024
Response from Hotel's Review Manager on Mar 26, 2024
Hi Ariana,We're delighted to hear that you found our hotel's prices to be reasonable and our location convenient. Providing excellent value for our guests is a top priority for us, and we're pleased that you recognized this aspect of our service. Our team works diligently to maintain competitive pricing without compromising on quality, ensuring that you receive the best experience possible during your stay. We appreciate your feedback and hope to welcome you back for another enjoyable visit in the future.

8/10 Good

Lori

Traveled with family
Liked: Amenities
It was fine. Room was nice and clean and comfortable.
Stayed 1 night in Mar 2024
Response from Hotel's Review Manager on Mar 19, 2024
Hi Lori,We're thrilled to hear that you found our accommodations satisfactory during your stay. Maintaining cleanliness and comfort are top priorities for us, and we're glad to see that reflected in your experience. Our team works diligently to ensure each guest's stay is enjoyable, and we appreciate your acknowledgment of our efforts. Should your travels bring you back to the area, we'd be delighted to welcome you again.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to get to with fast and friendly service.
Stayed 2 nights in Mar 2024
Response from Hotel's Review Manager on Mar 15, 2024
Hi Margaret! Thank you for your positive feedback! We're thrilled to hear that you found our hotel easy to get to and that you experienced fast and friendly service during your stay. Ensuring a seamless and pleasant experience for our guests is important to us, and we're delighted that we could meet your expectations in this regard. We appreciate your kind words and the perfect rating! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as excellent.

2/10 Terrible

jordan

Disliked: Staff & service, amenities, property conditions & facilities
Broken tv,shower curtain bar and moldy, dirty sheets and dirty pillows, broken door we switched out of and then got stuck in a room with loud neighbors having loud sex for legitimately hours after we asked them do talk to the neighbor from the front desk for a noise complaint, i want a full refund
Stayed 2 nights in Mar 2024
Response from Hotel's Review Manager on Mar 11, 2024
Hi Jordan,We sincerely apologize for the inconveniences you experienced during your stay. Our team prioritizes the comfort and satisfaction of our guests, and we regret that we fell short of meeting your expectations. We are actively addressing the maintenance issues you encountered to ensure they are promptly resolved. Rest assured, we are also revisiting our policies and procedures to prevent similar disturbances in the future. Your feedback is invaluable to us, and we appreciate the opportunity to improve.

10/10 Excellent

Cynthia

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel's Review Manager on Mar 5, 2024
Hi Cynthia,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Sherri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel's Review Manager on Mar 4, 2024
Hi Sherri,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Barbara

Liked: Staff & service
Would have liked a mirror and radio/alarm clock in the bedroom?
Stayed 2 nights in Feb 2024
Response from Hotel's Review Manager on Mar 4, 2024
Hi Barbara,We appreciate your feedback regarding your recent stay at our hotel. While we strive to provide amenities that cater to our guests' needs, we regret any inconvenience caused by the absence of a mirror and radio/alarm clock in your bedroom. Please know that we continuously evaluate and update our offerings based on guest feedback and industry standards. We hope you were able to enjoy the other aspects of your stay and look forward to welcoming you back in the future.

6/10 Okay

Damian, Bloomington

Business traveler
Unmonitored doors weren't secured, anyone could come and go. Service charge and amount not disclosed when booking. Property seems to be properly cleaned and maintained, but it shows it's age. Carpeting and fixtures past their life, etc.
Stayed 2 nights in Feb 2024
Response from Hotel's Review Manager on Feb 20, 2024
Hi Damian,We appreciate your feedback and apologize for any inconvenience caused by the unmonitored doors. Rest assured, we take security seriously and will address this concern promptly to enhance the safety of our guests. Regarding the service charge, we strive for transparency and will review our booking process to ensure all relevant fees are clearly communicated. While we maintain a high standard of cleanliness, we acknowledge your observations about the aging fixtures and carpeting and will continue our efforts to maintain and update our property where possible.

10/10 Excellent

Steven, Orland Park

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Recently updated! Room was a good size. Price was excellent. Breakfast wss ok. Staff was not very friendly
Stayed 2 nights in Jan 2024
Response from Hotel's Review Manager on Feb 3, 2024
Hi Steven,We appreciate you taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our recently updated rooms and found them spacious. It's great to know that our pricing met your expectations. While we're sorry to hear that the breakfast and staff interactions fell short of perfection, we'll certainly take your comments into consideration as we continuously strive to improve our services. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was good the whirlpool clean. Breakfast great for the price it was amazing.
Stayed 1 night in Jan 2024
Response from Hotel's Review Manager on Feb 3, 2024
Hi Carlos,We're thrilled to hear that you enjoyed your stay at our hotel and appreciate your positive feedback on our pool and whirlpool. It's fantastic to know that our breakfast exceeded your expectations, offering great value for the price. We strive to provide a clean and enjoyable environment for our guests, and your kind words reinforce our commitment to maintaining high standards. We look forward to welcoming you back for another wonderful experience in the future.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and nice. Staff was very friendly.
Stayed 1 night in Jan 2024
Response from Hotel's Review Manager on Jan 30, 2024
Hi Robert,We appreciate your positive feedback regarding the cleanliness and pleasant ambiance of our hotel room, as well as the friendliness of our staff. It is always our goal to provide a comfortable and enjoyable stay for our guests. Your comments motivate us to maintain the high standards we strive for. We look forward to welcoming you back for another enjoyable experience in the future.

6/10 Okay

Shaun

Staff was hard to locate
Stayed 6 nights in Jan 2024
Response from Guest Relations Management on Jan 25, 2024
Dear Shaun,We sincerely apologize for the inconvenience you experienced in locating our staff during your stay. Our team strives to provide excellent service, and we regret that we fell short in this aspect. We understand the importance of accessible and readily available assistance, and we will address this issue promptly to ensure a smoother experience for our guests in the future. Your insights are invaluable to us, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back and demonstrate our commitment to delivering a seamless and enjoyable stay.

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Pool and hot tub not so much. Hot tub had mildew smell to it and sand or something grainy on the bottom.
Stayed 2 nights in Jan 2024
Response from Hotel's Review Manager on Jan 16, 2024
Hi Melanie,We appreciate your feedback and are delighted to hear that you found our hotel to be great. However, we sincerely apologize for any inconvenience you experienced with our pool and hot tub. We take cleanliness and maintenance seriously, and we will certainly investigate and address the issues you mentioned to ensure a more enjoyable experience for our future guests. Your comments are valuable to us as we continuously strive to enhance our facilities and services.

8/10 Good

Ellie

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Hotel's Review Manager on Jan 15, 2024
Hi Ellie,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

santos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel's Review Manager on Jan 11, 2024
Hi Santos,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Great value.
Stayed 1 night in Jan 2024
Response from Hotel's Review Manager on Jan 10, 2024
Hi Teri,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be of great value. Our team works hard to provide our guests with a comfortable and enjoyable experience at a reasonable cost. We appreciate your acknowledgment of our efforts and hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 3 nights in Jan 2024
Response from Hotel's Review Manager on Jan 9, 2024
Hi Mark,We appreciate your positive feedback on our staff members at the hotel. Our team is dedicated to providing excellent service and ensuring a pleasant stay for all our guests. It's heartening to hear that their efforts have been recognized. We will continue to uphold the high standards of hospitality that our guests deserve. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

8/10 Good

Melissa M Franco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was quiet and could get to sleep fine.
Stayed 1 night in Jan 2024
Response from Hotel's Review Manager on Jan 9, 2024
Hi Melissa,We appreciate your positive feedback regarding the tranquility of your stay with us. Ensuring a peaceful environment for our guests is a priority, and we are delighted to hear that you were able to rest well and enjoy a good night's sleep. Our team works diligently to maintain a quiet atmosphere throughout the hotel, and it's rewarding to know that your experience reflected this commitment to guest comfort. We look forward to welcoming you back for another peaceful stay in the future.

6/10 Okay

Amy

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Hotel's Review Manager on Jan 9, 2024
Hi Amy,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Samantha

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We ended up leaving and not even staying at the hotel because there was crusty dried brown spots on the sheets when we pulled back the blankets. There were stains all over the duvet and obvious hair on the towels. The sheets didn’t appear to be washed. We did not want to touch anything there. We couldn’t talk to anyone before leaving because there was no one at the front desk.
Stayed 1 night in Jan 2024
Response from Hotel's Review Manager on Jan 9, 2024
Hi Samantha,We sincerely apologize for the inconvenience you experienced during your intended stay at our hotel. We take cleanliness seriously, and our housekeeping team is dedicated to maintaining high standards. It is certainly disappointing to hear about the issues you encountered with the bedding and towels. We would like to assure you that this is not reflective of our usual standards. We regret the unavailability of our front desk staff at the time of your departure and appreciate your feedback, which will be shared with the relevant teams for immediate attention. We strive to continuously improve and provide a comfortable environment for our guests.

10/10 Excellent

Alina, wisconsin dells

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel's Review Manager on Jan 9, 2024
Hi Alina,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Scott

Stayed 4 nights in Dec 2023
Response from Guest Relations Specialist on Jan 22, 2024
Hi Scott,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Overall, good place to lay your head down for the night. Nothing fancy! Was kind of disappointed that the pool & hot tub were out of order.
Stayed 1 night in Dec 2023
Response from Hotel's Review Manager on Dec 28, 2023
Hi Ashley,We appreciate your feedback and are pleased to hear that you found our hotel to be a suitable place for a comfortable night's rest, though we apologize for any inconvenience caused by the temporary closure of the pool and hot tub. Please be assured that we are actively addressing the situation and working diligently to restore these amenities to full functionality. Your understanding is valuable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

4/10 Poor

Verified traveler

Super8
I wanted to relax at a place that had continental breakfast and a hot tub. Looking around this place seem OK and what they advertised online they had all the accommodations I preferred. Upon checking in I noticed that there was a sign stating that the pool was out of service. so I checked in with them and they said it won’t be fixed till the end of the week(after I left) upon my stay, I noticed a strong chemical smell for the past two days that lingered around on the third floor I stayed on. I didn’t notice at first, but it was coming from the pool area. They were doing construction work in the area and it seemed like they repainted the surface of the pool , so that smell bothered me in the beginning part of my day. It was disappointing to discover that the continental breakfast wasn’t offered right away on the first day and it seemed like on the other days they reused the same egg patties, and sausages. But other than that, when I left my room for a little bit, the house keeping would clean my bathroom right away. Not sure if the blankets were changed at all during my stay, but I did notice the bed fixed it once and it didn’t smell the cleanest. But other than that this is a good place to stay if you need a room and a good nights rest.
Pool area
View from the 3rd floor
Stayed 8 nights in Dec 2023
Response from Hotel's Review Manager on Dec 23, 2023
Hello,We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Regarding the pool closure, we understand the frustration it may have caused, and we sincerely apologize for any disruption to your plans. The chemical smell you noticed was associated with necessary maintenance work in the pool area, which was undertaken to enhance the overall guest experience. We regret any inconvenience this may have caused. As for the breakfast service, we acknowledge your concerns and will review our processes to ensure a more consistent experience for our guests. We value your observations and hope you will consider staying with us again in the future.

2/10 Terrible

Makensie

Stayed 1 night in Dec 2023
Response from Hotel's Review Manager on Jan 9, 2024
Hi Makensie,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Dennis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pool or hot tub both were closed. Old dirty. Staff not friendly. Our 1st room tub drain was broke bathroom sink was broke. The tv did not work. We asked to be moved to another room. They did move us. They refused to give us reciept at check out.
Stayed 1 night in Dec 2023
Response from Hotel's Review Manager on Dec 19, 2023
Hi Dennis,We sincerely appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our commitment to guest satisfaction is of the utmost importance, and we regret that your expectations were not met in certain aspects. We have taken note of your concerns regarding the pool and hot tub closures, room conditions, and issues with the TV. Rest assured, we are actively addressing these matters to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive stay in the future.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good, pet friendly. The halls had a strong smell of chemical cleaning solution. There was no one at the desk in the evening or in the morning but they came quite quickly when we rang for them
Stayed 1 night in Dec 2023
Response from Hotel's Review Manager on Dec 14, 2023
Hello Diane, A resounding 8 out of 10 – thank you for sharing your upbeat rating! We're thrilled to know you found our hotel overall very good and appreciated our pet-friendly environment. Your keen observation about the halls hasn't gone unnoticed, and we're already working to dial down the enthusiasm of our cleaning solutions. We're sorry to hear about the brief desk vacancy, but it's fantastic to know our team swiftly sprang into action at your beckoning. Your insights are golden, and we can't wait to welcome you back to an even more aromatic and responsive stay!

4/10 Poor

Don

Liked: Staff & service, property conditions & facilities
POOL not working
POOL was out of order. This is why we picked the hotel. Should update website to list NO POOL or SPA.
Stayed 1 night in Dec 2023
Response from Hotel's Review Manager on Dec 13, 2023
Hi Don,We sincerely apologize for the inconvenience caused by the temporary closure of the pool during your stay. While we understand the disappointment this may have caused, please know that we take the maintenance and upkeep of our amenities very seriously to ensure a high standard of quality. Unfortunately, unforeseen circumstances can sometimes necessitate temporary closures for essential maintenance and safety reasons. We appreciate your understanding and hope that despite this setback, you were able to enjoy the other aspects of your stay with us.

2/10 Terrible

Linda

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not coming back
No pool or hot tub and dirty hallways and laundry room. Horrible breakfast
Stayed 2 nights in Dec 2023
Response from Hotel's Review Manager on Dec 11, 2023
Hi Linda,We appreciate your feedback and sincerely apologize for any inconvenience you experienced during your stay. Our team is committed to maintaining high standards of cleanliness, and we are actively addressing the issues you've raised regarding the hallways and laundry room. While we understand the importance of amenities such as a pool or hot tub, we regret that they may not have met your expectations. Regarding the breakfast, we apologize for falling short of your preferences and will take your comments into consideration for future improvements. Thank you for bringing these concerns to our attention.

8/10 Good

Tim

Liked: Cleanliness, staff & service, room comfort
The Motel was just what we needed for just a room for overnight rest.
Stayed 1 night in Dec 2023
Response from Hotel's Review Manager on Dec 11, 2023
Hi Tim,We appreciate your feedback and are delighted to hear that our hotel provided the restful overnight stay you needed. Our commitment to delivering comfortable accommodations aligns with your experience, and we're pleased that our facilities met your expectations. We strive to create an environment where guests can relax and rejuvenate during their short stays. Your positive review motivates us to continue offering quality service to all our guests.

2/10 Terrible

William J

Disliked: Staff & service, amenities, property conditions & facilities
I paid for the ahead of time to make check in quicker. I was still charged a 7$ service fee for some reason and the pool is still out of service, but they are still advertising it.
Stayed 1 night in Dec 2023
Response from Hotel's Review Manager on Dec 11, 2023
We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We understand that the service fee was unexpected, and we would like to clarify that such charges are standard within the industry. Regarding the pool, we sincerely apologize for any confusion caused by our advertising, and we are actively working to update our promotional materials to reflect the current status accurately. We value your patronage and hope to have the opportunity to provide you with an improved experience in the future.

2/10 Terrible

Darlene

Traveled with partner
Disliked: Amenities, property conditions & facilities
I was really ready to experience a great weekend and I get to the property and they closed the hot tub and swimming pool so basically I’m just sitting in the room with nothing else to do bummer
Stayed 1 night in Dec 2023
Response from Hotel's Review Manager on Dec 11, 2023
Hi Darlene,We appreciate your feedback and apologize for any inconvenience caused by the temporary closure of the hot tub and swimming pool. Our commitment to providing a safe and enjoyable environment for our guests sometimes requires necessary maintenance or unforeseen circumstances. We understand the disappointment this may have caused, and we assure you that we always strive to enhance our facilities to better serve our guests. Your understanding is highly valued, and we hope you still had a comfortable stay in your room.

2/10 Terrible

Carmen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel's Review Manager on Dec 7, 2023
Hi Carmen,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Axel, Newhaven

Business traveler
Disliked: Staff & service
I was billed an extrs $21 that i only saw once i got my credit card statement. When i queried this i was told it was a service charge but they couldn't tell me why this was extra. I then asked for a receipt and i was told the system was updating so they coild send it straight away but would do do later. I called back a day later snd was given the same lame excusr. Over a montb later and dtill have nothing. I will never use Siper 8 again.
Stayed 3 nights in Oct 2023
Response from Hotel's Review Manager on Nov 30, 2023
Hi Axel,We sincerely apologize for any inconvenience caused by the billing issue you experienced during your stay at our hotel. We take guest concerns seriously, and we regret any frustration this may have caused. Our team is committed to providing transparency in all transactions, and we are actively investigating the discrepancy in your case. Unfortunately, our system updates have caused delays in generating receipts, and we understand the importance of resolving this matter promptly. We appreciate your patience and understanding, and we assure you that we are working diligently to address this issue.

4/10 Poor

Carla

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No one was available in the morning at the front desk. The coffee machine was broken. The garbages were overflowing and no staff was available to address any of the issues. The gentleman was very prompt and nice, however, when checking in the evening prior. The bathtub drain was clogged and the bathroom floor was buckled and cracked. There were only three towels for two people for a two-night stay. We were willing to overlook these issues because of the low price.
Stayed 2 nights in Nov 2023
Response from Hotel's Review Manager on Nov 28, 2023
Hi Carla,We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our commitment to guest satisfaction is paramount, and we regret that you encountered challenges with the front desk availability and maintenance issues. We strive to address concerns promptly, and we will investigate and rectify the issues you've raised to ensure a more seamless experience for future guests. We value your understanding and hope you consider giving us another opportunity to exceed your expectations in the future.

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed one night. Needed a place just to sleep, so for the price it met my expectations. The beds were comfortable and room was clean. This is not the place to stay if you wanted to swim as the pool and hot tub were out of order. I would call ahead to check before booking. Also, the tv didn't work and the front desk was not able to help. If I needed the tv, I would have been more persistent until it worked. Limited breakfast options were waffles, scrambled eggs, rolls, cereals, etc. but given they were free with room, I have no complaints. There is a game room but didn't check that out. We would stay again if needing just a comfortable bed and nothing else as couldn't beat this price anywhere. Early check in and dogs are allowed for additional fee.
Stayed 1 night in Nov 2023
Response from Hotel's Review Manager on Nov 28, 2023
Hi Linda, We appreciate your feedback and are pleased to hear that your overall experience at our hotel met your expectations, particularly with the comfortable beds and clean rooms. We apologize for any inconvenience caused by the temporary closure of our pool and hot tub and appreciate your understanding. Regarding the issue with the TV, we regret any frustration it may have caused and will certainly look into improving our troubleshooting process. It's great to know that our complimentary breakfast options were satisfactory, and we're glad you found value in our competitive pricing. We hope to welcome you back for another comfortable stay in the future.

10/10 Excellent

Makensie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and respectful
Stayed 1 night in Nov 2023
Response from Hotel's Review Manager on Nov 28, 2023
Hi Makensie, We appreciate the positive feedback regarding the quiet and respectful atmosphere during your stay. Our commitment to providing a serene environment for our guests is a top priority. We understand the importance of creating a peaceful ambiance to ensure a comfortable experience for all visitors. Your acknowledgment of the tranquil setting reflects our ongoing efforts to maintain a calm and enjoyable atmosphere for all our guests.

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub were out of service all week. The room had no rack to hang clothes on. Front desk not welcoming or friendly.
Stayed 5 nights in Nov 2023
Response from Hotel's Review Manager on Nov 28, 2023
Hi Steven, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Regarding the pool and hot tub, we sincerely regret the temporary closure, which was necessary for essential maintenance to ensure a safe and enjoyable environment for all guests. We understand the importance of amenities like these and strive to address issues promptly. As for the room concerns, we value your input and will review the lack of a clothes rack and address any areas where we can enhance our guests' experience. We also take your comments about the front desk to heart, as providing a warm and friendly atmosphere is a priority for us. Thank you for bringing these matters to our attention, and we will use your feedback to make improvements where possible.

10/10 Excellent

Makensie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay will be back again
Stayed 2 nights in Nov 2023
Response from Hotel's Review Manager on Nov 25, 2023
Hi Makensie,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel to be a nice place to stay, and we appreciate your intention to return. Our team works hard to create a welcoming and comfortable environment for our guests, and it's always rewarding to receive such positive feedback. We look forward to hosting you again on your next visit.

10/10 Excellent

Thomas M

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been updated recently and it is nice. I enjoyed the stay. The pool and hot tub are still being renovated but thats fine for the price. Overall a good experience for the price.
Stayed 1 night in Nov 2023
Response from Hotel's Review Manager on Nov 23, 2023
Hi Thomas M,Thank you for sharing your positive experience with us. We're pleased to hear that you enjoyed your stay and appreciate your understanding regarding the ongoing renovations to our pool and hot tub. We're committed to providing a comfortable and updated environment for our guests, and we're glad you found it to your liking.If there's anything specific you appreciate or if you have any suggestions for further improvements, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for another enjoyable stay.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
nice all around
Stayed 4 nights in Nov 2023
Response from Hotel's Review Manager on Nov 23, 2023
Hi David,Thank you for choosing to stay with us, and we're delighted to hear that you had an overall positive experience. Our team works hard to ensure our guests enjoy a comfortable and pleasant stay.If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share. We appreciate your support and hope to have the pleasure of hosting you again in the future.

8/10 Good

Molly

Liked: Cleanliness
The outside of the property seems scetchy and dark. Hotel could use an update. Room was clean. Bed mattress was comfortable.
Stayed 1 night in Nov 2023
Response from Hotel's Review Manager on Nov 21, 2023
Hi Molly,Thank you for sharing your feedback. I'm glad to hear that you found your room clean and the bed comfortable. Your observations about the property's exterior and the need for updates are duly noted. We appreciate your insights, and we're continuously working to enhance our facilities. If there's anything specific you feel we could improve or if you have further suggestions, feel free to let us know. We value your input and hope to provide an even better experience in the future!

6/10 Okay

William J

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool was closed
Stayed 2 nights in Nov 2023
Response from Hotel's Review Manager on Nov 21, 2023
Hi William J,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the pool closure during your stay. Our team is working to address and resolve any issues with the pool's availability. We understand the importance of amenities like the pool for our guests, and we regret if this impacted your experience. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

Jennifer, Buffalo city

Did not stay! Pool was closed! Had no idea until we got there!
Stayed 1 night in Nov 2023
Response from Hotel's Review Manager on Nov 19, 2023
Hi Jennifer,I'm sorry to hear about the inconvenience regarding the pool closure. We understand the disappointment this may have caused, and we sincerely apologize for any lack of communication regarding its status. Guest satisfaction is our priority, and we'll work to ensure that information about amenities, especially closures, is communicated more effectively in the future. If there's anything specific you'd like to discuss or if you have suggestions on how we can improve, please feel free to share. We appreciate your feedback and hope you'll consider giving us another chance in the future.

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from Hotel's Review Manager on Nov 21, 2023
Hi Paul,Thank you for the rating! I'm glad to see that your overall experience was positive, even though there were some areas that could be improved. If there's anything specific you'd like to share about what went well or areas where we could enhance our services, feel free to let us know. We value your feedback and hope to have the opportunity to make your next stay even better!

10/10 Excellent

Makensie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Hotel's Review Manager on Nov 16, 2023
Hi Makensie,Thank you for the compliment! I'm glad to hear you found the place nice. If there's anything specific you enjoyed or if you have any feedback to share, feel free to let me know. We aim to make your stay enjoyable, and your input is valuable to us. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. We appreciate your kind words!

4/10 Poor

Corrina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel's Review Manager on Nov 14, 2023
Hi Corrina,I'm sorry to hear that your experience was below expectations. Your feedback is important to us, and we'd like to understand more about what aspects of your stay led to a 4 out of 10 rating. If there are specific details or concerns you'd like to share, please feel free to provide more information. We value your input, and we're committed to addressing any issues to enhance our services. Thank you for bringing this to our attention.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities
Electric i bathroom was a little messed up and roku add kept popping up on tv screen. Other than that everyting was great
Stayed 1 night in Nov 2023
Response from Hotel's Review Manager on Nov 7, 2023
Hi mark,It's great to hear that overall you had a positive experience, but I'm sorry to hear about the issues with the electricity in the bathroom and the Roku ads on the TV. Technical glitches can be a bit frustrating. If you haven't already, it might be helpful to inform the hotel staff about these concerns. They can often address these issues promptly to ensure a smoother stay for you and future guests. I hope your next stay is free of any disruptions, and you can fully enjoy your time there!

10/10 Excellent

Diane M.

Stayed 1 night in Nov 2023
Response from Hotel's Review Manager on Nov 28, 2023
Hi Diane, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.