Perhaps not the norm, but not for us.
Posted Nov 24, 2016 on Hotels
We arrived late and we're exhausted. Our room was freezing with cool air blowing. Wefinally got the ttemperature comfortable and decided to rest only to turn down the bedspread to find dirty sheets. There was black hair all over the sheets and they looked worn and dirty. I called the office and they offered us a new room. I went down to get the key and the room was freezing. By this time it was 1030 PM and we would need to warm up the room and move all of our belongings to the other room. We decided to stay in our room and get new sheets. I personally had to change all the sheets in the bed. In addition, we booked through hotels.com and asked for a bigger room because my child had a friend staying for a few days. A few days before our scheduled stay the young man had to unexpected change of events and couldnt join us. We did lock into a rate but i tried callling hotels.com to see if we could down size. The hotel was unwilling to make an exception. They said they would give us a smaller room but they would not change the price (which was approx. A $20.00 difference, nothing much). The staff was friendly but we were quite disappointed by the items listed above.