Ratings based on 1,336 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
A great hotel with convenient transportation links to Boston. Helpful, friendly staff; clean rooms; delicious breakfast buffet. Looking forward to our next visit!
4 out of 5
Recommended
for Couples
by A verified traveler

Under renovation construction

Posted Oct 7, 2017
Pros: Great staff
Cons: Finish renovation ASAP
Location: Close to Gloucester areas
Placed reeked of paint with lobby and restaurant areas crammed with tradesmen. All the restaurants were not opened and dining limited to one bar...
Comment from Hotel Management
Oct 9, 2017 by HotelMgmt, Hotel Management
Thank you for reaching out to us about your experience at our hotel. While we’re pleased you found our staff to be great, we do understand your frustrations you had. We’re just about complete with our transformation and hope that you will visit with us again to enjoy our new look. Brett Woods, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from new York

Excellent Hotel

Posted Oct 2, 2017
We are a band that travels the East Coast and have stayed in pretty much every hotel from Florida to Maine and this one definitely ranks among the best
Comment from Hotel Management
Oct 4, 2017 by HotelMgmt, Hotel Management
It is important to us to ensure our guests only experience the best service and comfort and we are thrilled to read you described our hotel as excellent! The next time your travels should bring you our way, we look forward to welcoming you back to Hilton Boston/Woburn Hotel. Brett Woods, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Quebec, Canada

Posted Oct 2, 2017
My spouse and I were not expecting such a nice Hotel.
Comment from Hotel Management
Oct 4, 2017 by HotelMgmt, Hotel Management
We love to exceed the expectations of our guests and are excited to learn this was your experience! Thank you for choosing to stay with us at Hilton Boston/Woburn Hotel. It will be a pleasure to welcome you and your husband back again and hope it is soon. Brett Woods, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Everything

Posted Sep 20, 2017
Second time at this hotel, even with the construction going on the noise was minimal. Staff was polite. Got to enjoy the pool this time, previous time was closed due to a private party. Will be back again after all construction is finished.
Comment from Hotel Management
Sep 21, 2017 by HotelMgmt, Hotel Management
Welcome back! We’re happy to read you enjoyed your stay and was able to take full advantage of our pool. As we wind down our renovations, we are pleased to announce we’ll have it complete this September. We’re thrilled you would stay with us again and can’t wait to welcome you back! Brett Woods, GM
3 out of 5
by A verified traveler from canada

Ok hotel. Room nice

Posted Sep 18, 2017
This may seem petty, but it totally turned me off. I went down to the lobby to get a coffee, and the front desk said that the coffee was only available in the lobby during the week. And that if I went to the restaurant, they would get me one. I went there and mentioned that to the hostess. She said she had to charge me $2. I again mentioned that the coffee was taken from the lobby and was told to get one there. She went on to try to justify why. I can't believe that Hilton would scare her so much as to suggest that she may lose her job if she gives a free coffee to someone who spent hundreds of dollars with there chain. If I had pressed the issue, and asked for a manager (or something), I am sure I could have gotten one, but that's not my bag. I will just go somewhere else. Again, it was the principle of the event, not the $2, that will cost the chain thousands of my dollars. I feel that if the staff was coached on getting the client to like them, and trust them, they would go pretty far. I do business with those I like and trust - that's it. Is customer service a thing of the past?
Comment from Hotel Management
Sep 20, 2017 by HotelMgmt, Hotel Management
We pride ourselves on providing excellent service and are disappointed to read your review. Your experience is not the lasting impression we want you to have and we’ll address this with our team. We hope you’ll allow us the chance to welcome you back so that we can regain your trust. Brett Woods, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
Nice hotel would recommend it to a friend...........................…
Comment from Hotel Management
Sep 14, 2017 by HotelMgmt, Hotel Management
We appreciate every review; especially from our satisfied guests! We are thrilled you would recommend our hotel to your friends and thank you for sharing your positive feedback. Looking forward to seeing you again soon at Hilton Boston/Woburn Hotel! Brett Woods, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Terrebonne Québec

great stay - friendly staff

Posted Sep 6, 2017
spacious rooms, quiet area, easy parking and access to subway stations within 10 minutes drive. mattress and pillows were way too soft for me... like marshmallows... but overall enjoyed my stay!
Comment from Hotel Management
Sep 7, 2017 by HotelMgmt, Hotel Management
We are delighted you appreciated our spacious revitalized rooms, convenient location and friendly service our team enjoys providing! We do, however, regret if our bedding was not to your liking and hope any disappointments were minimal. We look forward to welcoming you back again. Brett Woods, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

There only should be a shuttle to Oak grove.

Posted Sep 6, 2017
Pros: Not too far from Boston downtown.
Cons: The shuttle. It could improve and leave the clients at the subway station instead of leaving you at a desert bus station where you have to wait.
Nice sleep. Confortable room. Not too far from the city. Easy to find. Near the road, but quiet and sure.
Comment from Hotel Management
Sep 7, 2017 by HotelMgmt, Hotel Management
Hearing from our guests is vital as it lets us know how we can make their time here pleasurable. While we’re happy you enjoyed the comfort we provide, we do regret if you were not satisfied with our shuttle service. We will look into your suggestion and thank you for sharing it. Brett Woods, GM
2 out of 5
by A verified traveler from new york

Posted Sep 5, 2017
I booked a room with a balcony , but the room with the balcony wasn't available.
Comment from Hotel Management
Sep 7, 2017 by HotelMgmt, Hotel Management
We do our best to accommodate our guests request and regret that the guestroom you wanted was not available during your visit. We hope that this did not impact your time here and look forward to having the chance to welcome you back the next time you are in the area. Thank you. Brett Woods, GM