Ratings based on 1,320 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Everything

Posted Sep 20, 2017
Second time at this hotel, even with the construction going on the noise was minimal. Staff was polite. Got to enjoy the pool this time, previous time was closed due to a private party. Will be back again after all construction is finished.
Comment from Hotel Management
Sep 21, 2017 by HotelMgmt, Hotel Management
Welcome back! We’re happy to read you enjoyed your stay and was able to take full advantage of our pool. As we wind down our renovations, we are pleased to announce we’ll have it complete this September. We’re thrilled you would stay with us again and can’t wait to welcome you back! Brett Woods, GM
3 out of 5
by A verified traveler from canada

Ok hotel. Room nice

Posted Sep 18, 2017
This may seem petty, but it totally turned me off. I went down to the lobby to get a coffee, and the front desk said that the coffee was only available in the lobby during the week. And that if I went to the restaurant, they would get me one. I went there and mentioned that to the hostess. She said she had to charge me $2. I again mentioned that the coffee was taken from the lobby and was told to get one there. She went on to try to justify why. I can't believe that Hilton would scare her so much as to suggest that she may lose her job if she gives a free coffee to someone who spent hundreds of dollars with there chain. If I had pressed the issue, and asked for a manager (or something), I am sure I could have gotten one, but that's not my bag. I will just go somewhere else. Again, it was the principle of the event, not the $2, that will cost the chain thousands of my dollars. I feel that if the staff was coached on getting the client to like them, and trust them, they would go pretty far. I do business with those I like and trust - that's it. Is customer service a thing of the past?
Comment from Hotel Management
Sep 20, 2017 by HotelMgmt, Hotel Management
We pride ourselves on providing excellent service and are disappointed to read your review. Your experience is not the lasting impression we want you to have and we’ll address this with our team. We hope you’ll allow us the chance to welcome you back so that we can regain your trust. Brett Woods, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
Nice hotel would recommend it to a friend...........................…
Comment from Hotel Management
Sep 14, 2017 by HotelMgmt, Hotel Management
We appreciate every review; especially from our satisfied guests! We are thrilled you would recommend our hotel to your friends and thank you for sharing your positive feedback. Looking forward to seeing you again soon at Hilton Boston/Woburn Hotel! Brett Woods, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Terrebonne Québec

great stay - friendly staff

Posted Sep 6, 2017
spacious rooms, quiet area, easy parking and access to subway stations within 10 minutes drive. mattress and pillows were way too soft for me... like marshmallows... but overall enjoyed my stay!
Comment from Hotel Management
Sep 7, 2017 by HotelMgmt, Hotel Management
We are delighted you appreciated our spacious revitalized rooms, convenient location and friendly service our team enjoys providing! We do, however, regret if our bedding was not to your liking and hope any disappointments were minimal. We look forward to welcoming you back again. Brett Woods, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

There only should be a shuttle to Oak grove.

Posted Sep 6, 2017
Pros: Not too far from Boston downtown.
Cons: The shuttle. It could improve and leave the clients at the subway station instead of leaving you at a desert bus station where you have to wait.
Nice sleep. Confortable room. Not too far from the city. Easy to find. Near the road, but quiet and sure.
Comment from Hotel Management
Sep 7, 2017 by HotelMgmt, Hotel Management
Hearing from our guests is vital as it lets us know how we can make their time here pleasurable. While we’re happy you enjoyed the comfort we provide, we do regret if you were not satisfied with our shuttle service. We will look into your suggestion and thank you for sharing it. Brett Woods, GM
2 out of 5
by A verified traveler from new york

Posted Sep 5, 2017
I booked a room with a balcony , but the room with the balcony wasn't available.
Comment from Hotel Management
Sep 7, 2017 by HotelMgmt, Hotel Management
We do our best to accommodate our guests request and regret that the guestroom you wanted was not available during your visit. We hope that this did not impact your time here and look forward to having the chance to welcome you back the next time you are in the area. Thank you. Brett Woods, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Posted Sep 5, 2017
Very nice, the place is clean and there is a Chef making omelettes for breakfast.
Comment from Hotel Management
Sep 7, 2017 by HotelMgmt, Hotel Management
Nothing like starting your day with a great breakfast and we are happy to read you enjoyed the omelet made by our chef! Thank you for your review of Hilton Boston/Woburn Hotel. We are pleased you appreciated the cleanliness of our hotel and look forward to welcoming you back again. Brett Woods, GM
1 out of 5
by A verified traveler from Tampa, Florida

Hotel is under major construction

Posted Sep 4, 2017
Pros: Nothing
Cons: Communication of the true condition of the property
Location: Nothing to do in walking distance
We arrived at the Hilton in Woburn, Massachusetts on Friday, August 25. To our shock, we found that the hotel is going through a major construction. The construction area started from the entrance through reception desk and dining room area. We were not told that the hotel was in construction either by Expedia or the hotel. We called the hotel twice prior to checking in and they did not mention it. The hotel lobby area was dusty, very noisy and smelled musty. We were very disappointed that the hotel did not make any concessions for the inconvenience. Even the complimentary coffee was not honored. They only give coffee Monday through Friday. Another thing not mentioned on their site. We've stayed in several Hilton's and this hotel does not meet Hilton standards. This is an old hotel someone purchased and put the Hilton name on it. I will not recommend this hotel to family and friends.
Comment from Hotel Management
Sep 6, 2017 by HotelMgmt, Hotel Management
We do our best to communicate our renovation with our guests and apologize that you were not made aware of this before your stay. We are pleased to announce we our transformation will be complete this September and hope you will allow us the opportunity to welcome your back again. Brett Woods, GM
2 out of 5
by A verified traveler

Posted Sep 4, 2017
extremely disappointed with the cleanliness of the bathroom/shower and overall experience at this hotel.
Comment from Hotel Management
Sep 5, 2017 by HotelMgmt, Hotel Management
Thank you for taking the time to reach out to us. We’re truly disappointed to read you were not satisfied with your stay. Our management team will use your feedback to make improvements with our housekeeping. We hope you’ll visit with us again so that we can exceed your expectations. Brett Woods, GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Price matches level of service quality

Posted Sep 2, 2017
Spent 4 nights at this place. Frond desk staff was nice but room smelled cigarette smoke. So I had asked the front desk female staff whether the room is smoking or not. She replied that the all rooms are non smoking at this hotel but she will send a personel to inspect our room. No one came therefore no remedy. I guess that our room was in fact smoking room because the smoke detector was removed from the place over the ceiling. The smell was distinctive that cannot be confused with.
Comment from Hotel Management
Sep 5, 2017 by HotelMgmt, Hotel Management
At our hotel, all of our guestrooms are nonsmoking and we will have our team look into your concerns right away. We apologize that we missed the opportunity to assist you and for any disappointments you had during your stay. Thank you for bringing your experience to our attention. Brett Woods, GM