Ratings based on 339 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

Had to compromise

Posted Nov 28, 2016
Reserved 2 two-bedroom suites on the same floor, and confirmed 24 hours before our arrival. When arrived, there were no suites available on the same floor as previously confirmed. I had to compromise and got 1 one bed and 1 two bed suites. There were no apologies or efforts remedy the original situation. Administrator I still alive full price for everything!
Comment from Hotel Management
Nov 30, 2016 by HotelMgmt, Hotel Management
Thank you for staying with us. I'm sorry that we were unable to provide you with your original request. We always strive to honor our guest requests and at times our availability changes and we are unable to meet each request and we apologize for any inconvenience this may have caused you. We hope that you were pleased with the layout of the suites that were provided. All of our rooms are fully equipped suites and I hope that our accommodations met with your satisfaction.
1 out of 5
by A verified traveler from US

I will never stay here again.

Posted Oct 30, 2016
This is the second time I have stayed here and the fire alarm has gone offing themiddle of the night both times. I found out that this a command probable at this location. So if you like your sleep stay some were else.
Comment from Hotel Management
Nov 1, 2016 by HotelMgmt, Hotel Management
It was a pleasure to welcome you to our hotel for a second visit and we are disheartened to read of the unfortunate coincidence of our fire alarm sounding during both of your visits. The safety of our guests is of the utmost importance to us and we apologize for any inconvenience this may have caused you.
4 out of 5
by A verified traveler

Amazing staff!

Posted Oct 9, 2016
Hotel was clean, quite, and comfortable. The staff were friendly, knowledgable, and were helpful with suggestions for events in Salem.
Comment from Hotel Management
Oct 11, 2016 by HotelMgmt, Hotel Management
I'm delighted that you enjoyed your stay at our hotel and that our friendly staff was able to provide you with exceptional service and wonderful suggestions for events in our area. It was a pleasure to have you stay with us at the Residence Inn Woburn and we hope to see you again soon. Thank you.
5 out of 5
by A verified traveler

Fabulous hotel with excellent facilities

Posted Sep 18, 2016
Pros: Very comfortable and clean
Location: Little bit out of the way and you certainly need a car
Hotel good but pity about the road noise as close to a main freeway
Comment from Hotel Management
Sep 19, 2016 by HotelMgmt, Hotel Management
I am delighted to read that you enjoyed a fabulous stay at our hotel and that found your suite to be comfortable and clean. We loved having you stay with us at the Residence Inn Woburn and we hope to see you again in the future. Thank you.
5 out of 5
by Tammy from Halifax, Nova Scotia

Great hotel

Posted Aug 5, 2016 on Hotels
This was a great hotel! Very friendly service, breakfast was great too. The room was large and clean. We would stay here again for sure
5 out of 5
by BRIAN

Excellent experience. Highly recommend.

Posted Jul 26, 2016 on Hotels
Excellent stay. Stayed 2 nights. Very helpful and friendly staff - every single one that I came in contact with. Very good breakfast! Really clean, quiet, comfortable hotel. Overall one of the best hotels I've stayed at in this price range.
Comment from Hotel Management
Aug 1, 2016 by HotelMgmt, Hotel Management
We are delighted to have provided an excellent experience for you during your stay with us. Thank you for your recommendation of the Residence Inn Woburn. We look forward to welcoming you back in the future.
5 out of 5
by A verified traveler from Atlanta

Nice family hotel.

Posted Jul 25, 2016
It was excellent hotel for family. We have enjoyed our stay.
Comment from Hotel Management
Jul 26, 2016 by HotelMgmt, Hotel Management
Thank you for your recent stay at our hotel. We are delighted that you enjoyed your time with us and we hope for the chance to welcome you back to the Residence Inn Woburn again in the future.
5 out of 5
by Steve

This traveler left a rating score only Posted Jul 23, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Jul 12, 2016 on Hotels
Wifi connectivity was very poor.
Comment from Hotel Management
Jul 18, 2016 by HotelMgmt, Hotel Management
Thank you for bringing this to our attention. We will be looking into our WiFi service and contacting our provider regarding this matter. We appreciate your business and hope to see you again soon at the Residence Inn Woburn.
5 out of 5
by Jonathan

This traveler left a rating score only Posted Jul 7, 2016 on Hotels