Ratings based on 314 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Atlanta

Nice family hotel.

Posted Jul 25, 2016
It was excellent hotel for family. We have enjoyed our stay.
Comment from Hotel Management
Jul 26, 2016 by HotelMgmt, Hotel Management
Thank you for your recent stay at our hotel. We are delighted that you enjoyed your time with us and we hope for the chance to welcome you back to the Residence Inn Woburn again in the future.
5 out of 5
by A verified traveler from North Carolina

Great choice

Posted Jun 9, 2016
Got a good rate through Expedia for the weekend but there were no bargains for Thursday so stayed elsewhere. Comfortable bed, great breakfast, well furnished kitchen which we didn't need.
Comment from Hotel Management
Jun 12, 2016 by HotelMgmt, Hotel Management
It’s a delight to hear that you enjoyed your time spent at our hotel. We appreciate your kind review and would love to have you as our guest again at the Residence Inn Woburn.
4 out of 5
by Gerard from NJ

Posted Apr 18, 2016 on Hotels
Great stay, was a very nice experience and would come again to this Hotel. Small parking lot so if you come late you might be out of luck for Parking!!
Comment from Hotel Management
Jun 4, 2016 by HotelMgmt, Hotel Management
It was our pleasure to have you as our guest. I’m delighted that you had a great stay with us. Our staff at the Residence Inn Woburn looks forward to the opportunity of welcoming you back again soon.
5 out of 5
by Edward

Posted Apr 18, 2016 on Hotels
Only issue I had was that I arrived late at night and there were zero parking spaces available. Apparently there is additional parking but it wasn't signed or evident at the time.
Comment from Hotel Management
Jun 3, 2016 by HotelMgmt, Hotel Management
With so many hotels so choose from, we thank you for staying with us. I’m sorry that you had some trouble finding parking upon your arrival. I will pass the suggestion for additional parking signs to our team. The Residence Inn Woburn would love to welcome you back in the future. We hope to see you again soon!
2 out of 5
by A verified traveler from Global

Hotel 20 minutes outside of Logan Airport

Posted Apr 14, 2016 on Orbitz
Pros: Cleanliness
Cons: Customer service as well as improved communication and follow up.
Upon checkout I noticed I was double billed. I had booked the hotel using a dotcom agency and the hotel charged my card as well. When I called the first time and requested a refund, the night shift agent said he could do nothing. I needed to wait for the day shift agent. When I called the day shift agent he said the requests were processed in the evenings. Because I felt I was getting the run around, I asked for the name of the GM. I was cold transferred to him without any heads up. He confirmed the refunds were processed in the evenings and had no idea whey the first agent could not process the refund. I asked for him to oversee and expedite the process and send me an email. He confirmed my email address and said he would do so. I watched my credit card and email and again received no indication that a refund was being processed. I ended up calling my CC company and disputing the charge...
5 out of 5
by Anne Marie

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Residence Inn Woburn, Hotel Management
Your feedback on your recent experience is greatly appreciated. We hope that you will visit us again in the future.
5 out of 5
by A verified traveler

Convenient clean stay

Posted Apr 11, 2016 on Hotels
Family business in town, was very convenient, easy to get to right off of highway.
Comment from Hotel Management
Jul 23, 2016 by Residence Inn Woburn, Hotel Management
Thank you for your feedback on your stay! We are happy to hear that you found our location to be convenient for you. We hope you are able to join us again in the future.
4 out of 5
by A verified traveler

A Pleasant Staying

Posted Apr 8, 2016
Pros: The staff is quiet nice!
Cons: I would suggest if the bathroom is connecting with the living room but not inside of the bedroom, that will be better for a family to stay one bedroom
Location: The location is a bit off if taking the public transportation. Otherwise, the car ride is about 15 minute ride to the center of the city.
The hotel staff is very friendly and professional. We had a short staying there but we felt everything is in our expectation. Breakfast is good too. Leila
Comment from Hotel Management
May 11, 2016 by HotelMgmt, Hotel Management
We are happy your visit with us was pleasant. Our staff strives to provide our guests with a stay that makes them feel at home and we are delighted you experienced this first-hand. We hope to have the chance to welcome you back to the Residence Inn Woburn again soon.
5 out of 5
by A verified traveler

needed something quick

Posted Apr 5, 2016
Pros: The minute we walked in we were welcomed and made to feel like we were family. The hotel was remarkably clean and the breakfast was perfect.
Cons: nothing
Location: not a huge tourist area. The Horseshoe Grille not far away was amazing.
my husband and i needed something quick and this met our needs.
Comment from Hotel Management
Apr 11, 2016 by HotelMgmt, Hotel Management
Whether traveling for business or a family vacation, we want our guests to enjoy the comforts of home. We are thrilled that you felt so welcomed by our staff. Your feedback is greatly appreciated. We look forward to welcoming you to the Residence Inn Woburn on your next visit.
4 out of 5
by Irene from Myrtle Beach SC

Posted Apr 2, 2016 on Hotels
Not enough space to get breakfast, many people and no room to move or and hard to find seats.
Comment from Hotel Management
Jul 23, 2016 by Residence Inn Woburn, Hotel Management
Thank you for your feedback and we apologize that our complimentary breakfast area did not have enough space for you to enjoy. We do, at times, open up meeting space for additional seating. We will try to make note of busier times for this. Thank you