Ratings based on 228 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Wolfforth, Texas

Very comfortable and staff was very nice

Posted Feb 5, 2018
This was a leisure stay, I had the Executive Suite. Enjoyed the jetted tub and was very impressed by the staff!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay.

Posted Nov 25, 2017
The only negative - the room keys given to us by the front desk staff didn't work. We had to return them for reprogramming.d
Comment from Hotel Management
Dec 5, 2017 by Julie Bagby, Hotel Management
Thank you for your honest feedback of our hotel! I am glad to know that your stay was a pleasant one, excepting the programming of the keys! We look forward to serving you again anytime you find yourself in the Lubbock/Wolfforth area. Best wishes and take care! Warmly, Julie Hunt-Bagby General Manager Holiday Inn Express - Wolfforth
5 out of 5
by Jennifer

Great stay for families.

Posted Nov 17, 2017 on Hotels
Great location. Near shopping, restaurants. Comfortable rooms, beds, pillows. Good continental breakfast. Clean and quiet.
Comment from Hotel Management
Dec 22, 2017
Hi Jennifer! We appreciate your feedback regarding your stay at our hotel! So very pleased to know that your stay was more than satisfactory. We look forward to serving you again in the future! Warmly, Julie Bagby General Manager
5 out of 5
by Vanity

Best Customer Service

Posted Nov 13, 2017 on Hotels
I just wanna day thank you to this wonderful hotel. They help me with a bottom floor even though I didn’t request it. I was 2 days out of surgery and they made sure I was well taken care of with my stay. Thank you so much!!!
Comment from Hotel Management
Dec 5, 2017
Hi Vanity! Thank you for the wonderful comments about our hotel's customer service! It's great knowing our staff went above and beyond what was necessary to make your stay a comfortable one. Please come and see us again soon! Warmly, Julie Hunt-Bagby General Manager Holiday Inn Express - Wolfforth
5 out of 5
by Chris

Posted Oct 31, 2017 on Hotels
Comment from Hotel Management
Dec 22, 2017
Thank you for your positive feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Desert California

Holiday inn express turned me into a fan

Posted Sep 22, 2017
I'm usually a Hilton girl. I do a lot of travel - usually 8 to 10 business trips a year The service was unequaled. They were friendly and accommodating. The room was spacious and clean. My only complaint was The very soft,collapsing pillows. I will definitely be booking more time at holiday in express LOVE the lotion🏆
Comment from Hotel Management
Sep 30, 2017 by Tiffany , Hotel Management
Thank you for taking the time to let us know you enjoyed our hotel. We work hard to provide you with positive experience that will want you to come back and visit us again. Looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Plano, TX

Great location, comfortable, and pleasant stay

Posted Aug 21, 2017
Pros: up to date and comfortable
Cons: Nothing that I can think of
Location: Close to Texas Tech University and lots of dining, convenience stores, etc available nearby
We had a hard time finding a place to stay during move-in weekend for Texas Tech students. This hotel came up and I just gave it a shot not knowing what it would be like. We had a wonderful stay. The staff was friendly and check in and check out were very quick and easy. The hotel is comfortable, clean, and up to date. We will definitely stay here again!
Comment from Hotel Management
Aug 26, 2017 by GM, Hotel Management
Stephanie, We are so glad you gave us a shot and enjoyed your stay with us. We can't wait to see you again while visiting Texas Tech.
5 out of 5
by Fred

Posted Aug 19, 2017 on Hotels
Comment from Hotel Management
Aug 26, 2017
Fred, Thank you for your 5 star review.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 19, 2017 on Hotels
3 out of 5
by Gordon

Bad news

Posted Aug 14, 2017 on Hotels
One day the room was not serviced, Came in at 11pm to no clean towel trash bins full room not serviced and bed not made. Had to push to get towel and understanding how bad this was