Convenient location, close to amenities
Posted Apr 3, 2017
Last minute reservation to accommodate basketball tournament. Hotel a fair distance but only one with vacancy. Check in was quick and friendly. Room was small but clean, rather noisy neighbours - no ice bucket. Small kids enjoyed pool, pool small especially for water slide - a bit dangerous for smaller children. Hot tub was clean. Very noisy in pool area when busy. Ordered in for supper - Jessy Pizza delivered but forgot sauce for donair pizza. Someone was smoking weed in one of rooms on floor - stink was very apparent and curious for younger children. Elevator heated up from over use and stopped working so used stairs. Room comfortable for sleeping - a bit small and bathroom cramped. Breakfast next morning was a disaster - older kids went down first, very busy and no selection or place to sit. Had to eat in lobby. Went down with younger children after and not as busy but pancake machine and juice machine not working - most items were gone and not being replenished quickly. Cutlery gone. Complained to front desk on checkout.
Comment from Hotel Management
Apr 8, 2017 by Amanda, Hotel Management
Hello Helena Marriott, thank you for providing us with a review of your recent stay. I do apologize for the issues you have mentioned. The hotel certainly was quite busy this past weekend which can cause the pool area in particular to at times become noisy & crowded. Please do report to us any evidence of smoking- we are very strict on non smoking policies and would have promptly dealt with the situation. We did experience problems with both the pancake machine and orange juice dispenser, please know both have been repaired. Once again please accept my apologies, we strive to provide an enjoyable stay for all and are disheartened that we failed this time.
If I can be of further assistance please feel free to reach out.