In-room safe, desk, laptop workspace, blackout drapes

Reviews of Best Western Potomac Mills

2.5 out of 5
Best Western Potomac Mills
14619 Potomac Mills Road, Woodbridge, VA

Reviews

7.6

Good

Rating 10 - Excellent. 398 out of 1004 reviews" "
Rating 8 - Good. 265 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 88 out of 1004 reviews" "
Rating 2 - Terrible. 126 out of 1004 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Neremise

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and convenient to my destination that weekend
Stayed 2 nights in Mar 2024

6/10 Okay

Atchinson

Liked: Cleanliness, staff & service, property conditions & facilities
it was ok
Stayed 1 night in Mar 2024
Response from BWPM on Mar 24, 2024
I regret we did not meet your expectations.

8/10 Good

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect for my needs.
Stayed 1 night in Mar 2024
Response from BWPM on Mar 24, 2024
Thank you!

2/10 Terrible

Eqbal, Fredericksburg

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The pool was closed. I specially booked this hotel to use the pool. Once I booked the hotel, I received a follow message that unfortunately the pool is closed. I left the hotel.
Stayed 1 night in Mar 2024
Response from BWPM on Mar 9, 2024
I regret we did not meet your expectations.

4/10 Poor

Jasmine

Business traveler
Liked: Staff & service
Disliked: Cleanliness
This hotel had roaches in the hallway, not water bugs/cockroaches but roaches. There was a ladybug in my bed. The walls were visibly dusty, I’ve never seen anything like it. The walls were paper thin. I could hear everything happening in the hallway, next door and OUTSIDE. It didn’t feel clean or sanitary. The plugs were loose and the lamp would not stay plugged in. The mattress was springy. The mirror attached to the bathroom door had hopefully ketchup squirted on it. It wasn’t cleaned. The only positives were it’s super close to the mall/eateries, the sheet smelt like bleach, and the breakfast was good. Will not again and do not recommend.
Stayed 2 nights in Feb 2024
Response from BWPM on Feb 25, 2024
I regret we did not meet your expectations.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay again
Stayed 2 nights in Dec 2023
Response from BWPM on Feb 21, 2024
Thank you!

8/10 Good

Vaibhav Rajendra

Traveled with family
Liked: Cleanliness, staff & service
Nice property and good receptionist
Stayed 1 night in Feb 2024
Response from BWPM on Feb 19, 2024
Thank you!

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the nightly price I paid, very good deal, I will come again……ty
Stayed 16 nights in Jan 2024
Response from BWPM on Feb 15, 2024
Thank you!

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff where all EXTREMELY nice!! I would definitely book a room with them again. Thank you all for such a wonderful experience. The breakfast was amazing. The room was super clean. 10/10
Stayed 4 nights in Feb 2024
Response from BWPM on Feb 15, 2024
Thank you!

10/10 Excellent

vanessa

Traveled with partner
Liked: Cleanliness, amenities
The front desk Ladie was friendly, she made me feel welcome.
Stayed 1 night in Jan 2024
Response from BWPM on Feb 3, 2024
Thank you!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BWPM on Feb 3, 2024
Thank you!

10/10 Excellent

Karina, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from BWPM on Feb 3, 2024
Thank you!

2/10 Terrible

Mildred

Stayed 1 night in Jan 2024
Response from BWPM on Feb 3, 2024
I regret we did not meet your expections.

4/10 Poor

Paulette, Greenacres

Traveled with group
Cleanliness was good Male manager at front desk wasn’t pleasant at all wi fi was horrible
Stayed 2 nights in Jan 2024
Response from BWPM on Jan 17, 2024
I regret we did not meet your expectations.

8/10 Good

Dante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vast majority of the parking closest to the entrance besides hanicapped parking (understandable), was Best Western "rewards" parking. So your other paying customers are less relevant?
Stayed 4 nights in Jan 2024
Response from BWPM on Jan 15, 2024
I regret that we did not meet your expectations.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BWPM on Jan 11, 2024
Thank you!!

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from BWPM on Jan 8, 2024
Thank you!

10/10 Excellent

Trish, Honesdale

Stayed 1 night in Dec 2023
Response from BWPM on Jan 25, 2024
Thank you!!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BWPM on Jan 1, 2024
Thank you!

6/10 Okay

Stephan

Liked: Cleanliness
Big change from stay here just 3 days ago. Last stay was great. This time pretty much was opposite. Front desk said I didn't have a reservation & would have to pay for another room. 15 minutes later reservation found. Room this time (806) had uncomfortable bed - really needs to be replaced. Coffee machine broken.
Stayed 1 night in Dec 2023
Response from BWPM on Dec 31, 2023
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BWPM on Dec 27, 2023
Thank you!

10/10 Excellent

Bien G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful. Breakfast was great
Stayed 3 nights in Dec 2023
Response from BWPM on Dec 27, 2023
Thank you

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from BWPM on Dec 19, 2023
Thank you!!

10/10 Excellent

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BWPM on Dec 20, 2023
Thank you!

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omar at the front desk was fantastic! Everything else was smooth and convenient.
Stayed 1 night in Dec 2023
Response from BWPM on Dec 11, 2023
Thank you!

10/10 Excellent

Claudette

Stayed 1 night in Nov 2023
Response from BWPM on Dec 20, 2023
Thank you!!

4/10 Poor

Karina, Triangle

Liked: Property conditions & facilities
Disliked: Staff & service
Mr. Charles is rude and condescending. There were roaches in my room and the towel rack was loose. The plugs were also loose so I couldn’t plug my charger. The fridge was not working properly.
Stayed 3 nights in Nov 2023
Response from BWPM on Nov 28, 2023
I regret that we did not meet your expectations.

6/10 Okay

Karla Y

Stayed 2 nights in Nov 2023
Response from BWPM on Nov 29, 2023
I regret that we did not meet your expectations.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was GREAT! ...EVERYTHING WAS GREAT AND CLOSE TO GOOD RESTAURANTS WALKING DISTANCE
Stayed 1 night in Nov 2023
Response from BWPM on Nov 28, 2023
Thank you!!

8/10 Good

Megan

Stayed 1 night in Nov 2023
Response from BWPM on Nov 24, 2023
Thank you!!

10/10 Excellent

donald

Stayed 1 night in Nov 2023
Response from BWPM on Dec 12, 2023
Thank you!

10/10 Excellent

Claudette

Stayed 1 night in Nov 2023
Response from BWPM on Dec 12, 2023
Thank you!

8/10 Good

Jongyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BWPM on Nov 22, 2023
Thank you!

4/10 Poor

Scott

Stayed 1 night in Nov 2023
Response from BWPM on Dec 11, 2023
I regret that we did not meet your expectations.

10/10 Excellent

Ahmed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They just need to fix their listing on Expedia. The standard queen bed is not listed and instead queen accessible is listed twice ..
Response from BWPM on Nov 18, 2023
Thank you!

10/10 Excellent

Frank

Stayed 1 night in Nov 2023
Response from BWPM on Nov 17, 2023
Thank you!

10/10 Excellent

Rigoberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BWPM on Nov 9, 2023
Thank you!

4/10 Poor

Altaf

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was really bad condition furniture is too old door have big gap in hallway Beth door also same got hard time at checkin because I was not sure they need credit card in have I never walk with card Apple Pay everywhere work book though online it’s insane make sure walk with credit card they not check you in deposit $200
Stayed 2 nights in Nov 2023
Response from BWPM on Nov 6, 2023
Sorry we did not meet your expectations.

2/10 Terrible

khaled

Stayed 1 night in Nov 2023
Response from BWPM on Nov 27, 2023
I regret that we did not meet your expectations.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat. It would pass a Marine Corps inspection
Stayed 1 night in Oct 2023
Response from BWPM on Oct 29, 2023
Thank you!

10/10 Excellent

Sovichan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Oct 2023
Response from BWPM on Oct 29, 2023
Thank you!

10/10 Excellent

Lenora

Stayed 1 night in Oct 2023
Response from BWPM on Oct 26, 2023
Thank you!!

10/10 Excellent

Kathy Jean

Was very clean and around plenty of restaurants
Stayed 4 nights in Oct 2023
Response from BWPM on Oct 26, 2023
Thank you!

10/10 Excellent

Alexis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always my first option when I'm traveling to Woodbridge. Hotel y clean and staff is very friendly. Breakfast is great.
Stayed 1 night in Oct 2023
Response from BWPM on Oct 17, 2023
Thank you!

10/10 Excellent

Jose

Stayed 3 nights in Oct 2023
Response from BWPM on Oct 17, 2023
Thank you!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, confortable and friendly staff I highly recommend it:)
Stayed 5 nights in Oct 2023
Response from BWPM on Oct 17, 2023
Thank you!

10/10 Excellent

Mario, Mesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, easy to get around.
Stayed 4 nights in Oct 2023
Response from BWPM on Oct 17, 2023
Thank you!

10/10 Excellent

RONNIE

Stayed 1 night in Oct 2023
Response from BWPM on Oct 17, 2023
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stopped on our way. South....would stay there again
Stayed 1 night in Sep 2023
Response from BWPM on Oct 10, 2023
Thank you!

8/10 Good

Wilhelm

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from BWPM on Oct 10, 2023
Thank you!