Posted Oct 17, 2016
At night the hall way and elevator had a horrible smell, night clerk laughed it off, manager said nothing he can do, but says I should have been offered another room. But wasn't not an adjustment
Comment from Hotel Management
Oct 20, 2016 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better.
At your service!!