Ratings based on 1,375 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond; Va

Posted Dec 14, 2017
Everything was as expected. Staff was wonderful. I particular liked the late checkout. I also found the computer service write convenient.
Comment from Hotel Management
Dec 14, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Parkersburg WV

Nice hotel close to Woodbridge VA

Posted Dec 4, 2017
Pros: Great location to local events
Cons: No improvements needed.
Location: Shopping and dining options are very good.
I had to make a quick change in my stay time and the front staff was very helpful. The room was up to day and clean. Ample amount of towels, tissue etc. Good breakfast.
Comment from Hotel Management
Dec 9, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. At your service!
5 out of 5
Recommended
for Everyone
by A verified traveler from Forestviile, MD

A Great Place to Stay

Posted Nov 20, 2017
Pros: Everything.
Cons: Best Western may want to consider adding refrigerators on the 5th Floor.
Location: The Best Western is located right off the Beltway. Hylton Memorial Chapel hosts many contemporary Christian recording artists, nearby restaurants
My recent stay at the Best Western in Woodbridge VA was in one word "great". Whenever we are in Woodbridge attending a concert at a local church, we stay at this Best Western. The staff is very professional. The rates are affordable and they serve an excellent breakfast. My sister and I stayed on different floors, but we found the rooms to be comfortable and clean. I had a refrigerator in my room and a Kuerig-like coffee pot. My sister did not have a refrigerator in her room, but did have a more traditional coffee maker.
Comment from Hotel Management
Nov 23, 2017 by BWPM, Hotel Management
BWPM OTA RESPONSES Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and safe location

Posted Nov 13, 2017
Pros: Hotel staff was friendly and helpful. Rooms are clean. Hotel location was close to our meeting facility.
Cons: Very pleased with the accommodations
Location: Potomac Mills Mall was a treat to be close by.
My husband and I had a very enjoyable stay. We liked to convenience of the refrigerator and microwave our room. The breakfast service, atmosphere and food was good. We were at the hotel and attended meetings the entire time so breakfast was truly a blessing.
Comment from Hotel Management
Nov 14, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!
5 out of 5
Recommended
for Everyone
by A verified traveler

NICE

Posted Nov 4, 2017
The only thing I didn't like was Expedia...you never mentioned that when I reserve through you that the incidentals fee goes from $50.00 to $200.00. That fee is supposed to be refunded but it's been 3 days and nothing yet...I'm sure it will but I did not like $200.00 hit my card on top of the room fee. Next time I'll think twice going through Expedia.
Comment from Hotel Management
Nov 12, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent room

Posted Oct 14, 2017
The room was decently spacious and clean, but the bed was slightly lumpy, and the pillows too big to sleep comfortably on. The bedspread was thin and scratchy, but clean, which I appreciated. There was no refrigerator or microwave in the room, but it did have a little one-cup Keurig that is preferable to the other brands I've seen in other hotels, and worked well. The bathroom was clean, but not new at all, so there were obvious tile repairs. I had to get an "accessible" room because that was all that was left when I booked, although I didn't need it. But the shower was difficult to figure out how to operate, the wand was in the middle of the long wall, with nowhere to go but out toward the curtain 2-3 feet away. The water sprayed out under the curtain (it was too short) and onto the bathroom floor every time, since there was a very low threshold, soaking the bath mat and making the floor very slippery. Also, the sink was outside of the bathroom. A little awkward to use for most people, but I can see how it would make more room for a wheelchair that way. The hair dryer worked fine. The "closet" for hanging clothes was out in the room, not hidden, and was not very tall, so my hanging bag dragged on the ground. But I'm sure that was another accessible feature. It had plenty of good hangers, though, which was nice. I would not ordinarily have paid this much for this room, but I booked at the last minute and it was a better price than most. Overall satisfactory stay.
Comment from Hotel Management
Oct 17, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice

Posted Sep 26, 2017
Pros: I was there are a funeral and close to the funeral home
Cons: Update carpet in room
Location: Location was close to everything very good for that
Close to everything, nice people and great breakfast choices, nice area.
Comment from Hotel Management
Sep 26, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodbridge, Va

Nice hotel in a nice location

Posted Sep 23, 2017
Great experience at this hotel. Room was extremely comfortable and clean. I will definitely be staying here again!
Comment from Hotel Management
Sep 26, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Value

Posted Sep 22, 2017
Room was great. Breakfast was great. Staff was pleasant. Only thing that would make it better for me is if they stopped using so much carpet fresh. Overpowering.
Comment from Hotel Management
Sep 22, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Posted Sep 21, 2017
Pros: its closeness to Outback Steak House and Potomac Mills Mall
Cons: did not stay long enough to form an opinion
Location: Food and Shopping, what else can a girl ask for. Lol.
it was a great experience, place was very clean, staff very friendly
Comment from Hotel Management
Sep 22, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!