Ratings based on 1,632 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Excellent Value and Location

Posted Jun 23, 2017
The hotel was in good condition and clean. Our room was spacious and clean, just like in the online pics. Front desk staff was very nice and helpful. The free breakfast included was very good. Great location, within a minute of the highway and many good restaurants/shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Posted Apr 27, 2017
We had to make reservations because the auto train was so late it was too late to drive home this hotel was a God sent Everybody was so helpful and pleasant I thank them wholeheartedly
Comment from Hotel Management
May 8, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
1 out of 5
by A verified traveler from Ricmond Va

Posted Apr 27, 2017
Worst Best Western. People smoking Pot drinking all night. Loud. Police came. Unreal. Not safe
Comment from Hotel Management
May 8, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Great location close to restaurants. Good value.

Posted Apr 20, 2017
Pros: Comfortable bed. Location is great.
Cons: Trash being picked up at 5am.
Location: Lots of restaurants and shopping within easy walking distance.
Best in the area for the price. Bed was super comfortable. One annoying thing was the trash trucks came at like 5am and woke me up!
Comment from Hotel Management
Apr 23, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
3 out of 5
by Stephanie

Good Breakfast

Posted Mar 21, 2017 on Hotels
Breakfast was appealing (visually and taste) each day. Kudos.
Comment from Hotel Management
Mar 29, 2017 by BWM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
5 out of 5
by Reginald

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 22, 2017 by BWM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
5 out of 5
by Mary

Comfortable and Spacious hotel

Posted Mar 20, 2017 on Hotels
It was great. I'd been before and so picking a hotel for a little get away, was a no brainer. The guest service people were very kind and professional.
Comment from Hotel Management
Mar 22, 2017 by BWM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
4 out of 5
Recommended
for Everyone
by A verified traveler from Gloucester, Va

Always my first choice

Posted Mar 20, 2017
My second stay at this specific BW and again loved it. My only complaint is my room was next to the elevator so I could hear it and they were renovating the room next to me during the day and it was crazy loud...but when else could they do it.
Comment from Hotel Management
Mar 22, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
5 out of 5
by Tena

Posted Mar 16, 2017 on Hotels
Comment from Hotel Management
Mar 22, 2017 by BWM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
4 out of 5
by Julissa

Good

Posted Mar 16, 2017 on Hotels
The elevators take forever, but other than that it was great!
Comment from Hotel Management
Mar 22, 2017 by BWM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!