Ratings based on 1,594 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Great location close to restaurants. Good value.

Posted Apr 20, 2017
Pros: Comfortable bed. Location is great.
Cons: Trash being picked up at 5am.
Location: Lots of restaurants and shopping within easy walking distance.
Best in the area for the price. Bed was super comfortable. One annoying thing was the trash trucks came at like 5am and woke me up!
Comment from Hotel Management
Apr 23, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
4 out of 5
Recommended
for Everyone
by A verified traveler from Gloucester, Va

Always my first choice

Posted Mar 20, 2017
My second stay at this specific BW and again loved it. My only complaint is my room was next to the elevator so I could hear it and they were renovating the room next to me during the day and it was crazy loud...but when else could they do it.
Comment from Hotel Management
Mar 22, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Best night's sleep I've ever had in a hotel. Breakfast was excellent.
Comment from Hotel Management
Mar 1, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
5 out of 5
Recommended
for Everyone
by A verified traveler from fort worth

Feels like home!!

Posted Feb 22, 2017
Our stay at the hotel was great from when we checked in thru our entire stay. We were in Virginia because of a family death. Everything from the front office clerk I believe his name was Dianti through the people serving breakfast was flawless!! I would stay at this hotel if we travel to that part of Virginia again. Brian and Darlene Mccusker.
Comment from Hotel Management
Feb 22, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great staff. amazing breakfast . keep that going

Posted Feb 15, 2017
Pros: breakfast
Cons: facelift the rooms
Location: we can can live with the rest .
Great staff. amazing breakfast . keep that going . rooms look tired, very tired. felt like I stepped into 1999 .the tv alone wont do it. need a facelift. . keep that breakfast lady she is very dedicated to her job. you loose her you loose the amazing breakfast.
Comment from Hotel Management
Feb 20, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
5 out of 5
by Sally

Comfortable and well located

Posted Jan 23, 2017 on Hotels
Very nice and comfortable. Great complimentary breakfast!! Very helpful and friendly staff.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
4 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
4 out of 5
by Nikki

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very pleased!

Posted Jan 21, 2017 on Orbitz
Initially I was skeptical as it's an older building but upon arrival I was very pleased especially considering I was traveling with two infant children. The breakfast was awesome and the room was clean!
Comment from Hotel Management
Jan 25, 2017 by BWPM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!
4 out of 5
by A verified traveler

Convenient and clean hotel

Posted Jan 18, 2017 on Hotels
Nice, hot breakfast
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!